“Wanted a refund for my $500 purchase that weighs 50 kilo’s. Was told I gotta return it back to Sydney from Melbourne which will set me back $500 or more for logistics. Defeats the purpose of their refund policy🤪”
“I would love to write a review but my item hasn’t arrived and when it try to contact the company they just say it’s in transit. It was due approximately 2weeks ago and I cannot get any information.”
“Extremely disappointed with the spare part I was trying to buy. I got a very filthy used part sold as a brand-new product.
I shall not recommend Bargains Online to anyone”
“It's hard to give you a rating as I have not received any product order has gone from Sydney, Melbourne, Bendigo, and back to Melbourne from there nothing.so just wondering how long it will be will leave it till Monday and will be asking for money back.”
“Bargains Online state Hunter Express picked up my item, Hunter Express say they went to pick it up and the item wasn't there to be received... Unsure where my item is, and it could be days & days before I recieve any updates on this.. First & last time I'll be shopping with Bargains Online..”
“Bought a gaming desk, the quality was much poorer compared with other products with the same price. The legs of the desk were unstable. Poor installation design as well.”
“AVOID at all costs!
I purchased a 8 seater out door setting for Christmas day and apon arrival it was damaged and the main lounge section can not be put together or be used due to the damage.
Contacted Bargains online and after no response to the issue i had to chase them up and call them and get told send the pictures, i did this right away and get a response stating they are looking into it and will hear back shortly (I assume within 48 hours as this is stated on the website) after 2 days of no response i had to chase the issue up again on the phone and was told it will be later next week and to email them stating i need this fixed before Christmas. I did this only to get the run around saying i might hear something after Tuesday next week!
Now the issue is Aus post Christmas parcel cut off date is Monday the 12th so there is now no hope to have the issue fixed before Christmas and will not have the outdoor dining setting to use for my Familys Christmas day lunch.
Bargains online have NO customer service and just give you the run around. After spending over $600 you would think you will get decent customer service!
This will be my first and LAST time buying or supporting this business and i recommend you to spend your money elsewhere that gives better customer service and not give you the run around!”
“Said would be delivered in 3 days didn't turn up then told to try Hunter Express who said they haven't even received the goods. Hard to speak to over chat as very unhelpful told to wait still unsure when the mattress will arrive.”
“This is the second time today I've been asked for a review, despite having not received my order. I've spent far too much time this week trying to get a straight answer from both Bargains Online and their courier. I accept deliveries are busy and disrupted, but I still haven't received a satisfactory answer from either Bargains Online or the courier, who have been trying to shift the blame onto each other. Would not recommend.”
Hi Simon, we thank you for sharing your experience with us. We understand how frustrating it can be when you deliveries are delayed, it causes problems on our end too.We apologize for the inconvenience this has caused you.We are currently working on resolving this for you.We have emailed you directly to get everything taken care of.
Kind regards
Bargains Online
“I bought this mattress 4 weeks ago, and it doesn’t blow all till now there is still one side kind of whole. I feel so disappointed. I will be happy if you could replace a new one. or A full refund. Otherwise, I will write a bad feedback.”
“The young lady in the shop was great. However the bed was delivered today. I was home and no one bothered to knock or call. Instead the bed was left outside luckily it did not rain. I am an old woman in my 80's and there is NO way I could carry these heavy items inside. My daughter who has arthritis and is in her 60's helped me bring them in out of the rain. I knew that the delivery people would carry them up the stairs but common courtesy dictates that they could have at least knocked and put them inside.”
