“We needed blinds fitted for our whole bungalow and Barton Blinds came recommended to us. Everything was fine until after the blinds were fitted and we noticed a fault with one slat in one of the blinds. I messaged Anthony and he responded to say he was on holiday and would deal with the problem when he returned home.
That was last November and since then he hasn’t responded to emails, messages left on his website or voicemails left on his phone.
It’s only a small job so they probably think it’s not worth bothering with but it’s our home and the blinds weren’t cheap. It’s a shame someone couldn’t have been honest and responded to say that they weren’t going to rectify the problem rather than ignoring all attempts at being contacted.
Such poor customer service and I would never refer or use this company again.”
“The blinds are very nice, however they took a long time to arrive and when they finally did, two out of six sets of blinds didn't fit my windows, and one set wasn't brought, even after giving them a blind what already had been fitted properly so they could compare. When they came they asked for an extra £10 on top of the agreed price even though they were in the wrong. Been in touch with them several times and been given the run around, still not got my blinds and it will have been 3 days before the came to fit them, then they still have to change some due to them measuring them wrong, furious isn't the word. The blinds are also stupidly overpriced in comparison to other blind companies, the man who came to measure was very kind but the woman on the phone had a rude tone with them due to me reporting all of my problems with this company. Wouldn't recommend again more hassle that it's worth I would go else wear, I am sorry to have to write this.”
