“Had 2 lots of vertical blinds from you a few years ago, and was highly delighted with them, really sturdy and reliable, so we tried them again about 18 _24 months, ago, they are rubbish they tried to say the blind runner ect was the same as before no way the guarantee unfortunately just run out and all they did was come out and lubricate the runners and give us a few plasis strips to glue across the top of the lats as they were all breaking, they were 1 thousand pounds and we feel very let down by bartons! They have really gone down hill from the service we had the first time, as I write this every lat is hanging with staples, and keep pinging off,and wish we had not shown them any loyalty by returning to them, as they have not shown us any by not sorting the problem they are not fit for purpose.”
“We needed blinds fitted for our whole bungalow and Barton Blinds came recommended to us. Everything was fine until after the blinds were fitted and we noticed a fault with one slat in one of the blinds. I messaged Anthony and he responded to say he was on holiday and would deal with the problem when he returned home.
That was last November and since then he hasn’t responded to emails, messages left on his website or voicemails left on his phone.
It’s only a small job so they probably think it’s not worth bothering with but it’s our home and the blinds weren’t cheap. It’s a shame someone couldn’t have been honest and responded to say that they weren’t going to rectify the problem rather than ignoring all attempts at being contacted.
Such poor customer service and I would never refer or use this company again.”
“Having viewed your information about Visiting your Showroom, no mention of needing an appointment, we visited at lunch time on Thursday 15th October
A woman Opened the locked door about 3 inches and asked if we had an appointment. We said no as your web site did not mentioned this. She said in a very abrupt and in our view a Rude manner, well you are not coming in and shut the door in our face. Quite obviously you must be doing so well that you can be rude to protential customers .”
“Having viewed your information about Visiting your Showroom, no mention of needing an appointment, we visited at lunch time on Friday 21st of August. A woman Opened the locked door about 3 inches and asked if we had an appointment. We said no as your web site did not mentioned this. She said in a very abrupt and in our view a Rude manner, well you are not coming in and shut the door in our face. You have lost the potential sale of several thousands of pounds worth of Blinds for our new conservatory. Goodby Barton Blinds.”
“Brilliant!!! Lovely man!! Extremely helpful polite and professional!!! I an absolutely delighted with the blinds that were installed for myself and I would highly recommend”
“Absolutel amazing service from the girls in the showroom to the guys that came out to measure & fit, my blinds look lovely & finish my home off perfectly. Thank you so much to Toni & her team.”
“The blinds are very nice, however they took a long time to arrive and when they finally did, two out of six sets of blinds didn't fit my windows, and one set wasn't brought, even after giving them a blind what already had been fitted properly so they could compare. When they came they asked for an extra £10 on top of the agreed price even though they were in the wrong. Been in touch with them several times and been given the run around, still not got my blinds and it will have been 3 days before the came to fit them, then they still have to change some due to them measuring them wrong, furious isn't the word. The blinds are also stupidly overpriced in comparison to other blind companies, the man who came to measure was very kind but the woman on the phone had a rude tone with them due to me reporting all of my problems with this company. Wouldn't recommend again more hassle that it's worth I would go else wear, I am sorry to have to write this.”
“Excellent service from having a lovely fella come out & give me a quote to the lovely young man that fitted the ladies in the showroom kept me updated on my blinds & absolutely love them they finish my house off great. Definitely recommend service, quality & price.”
“Barton blinds were professional from the first contact to the end.
The estimator ho came out was friendly, professional, courteous and knowledgeable. The range of blinds was huge and a price was given there and then. The fitting date was made very quickly and happened when they said it would. The fitter was polite and professional and unobtrusive.
I highly recommend Barton's based on their team and product and will use them again
Thank you”
“Excellent customer service from start to finish both by admin team and the chaps who came out - visited and measured on the Thursday and fitted the following Wednesday - beautiful blinds for our bedroom and bathroom - delighted - thank you.”
“Excellent customer service. The blinds arrived within a week and were fitted very quickly and efficiently by the knowledgeable staff. The perfect fit blinds were indeed perfect fit and well worth the money. Many thanks”
“Brilliant service from the start. Was trying to find some blinds for my patio doors and from entering the shop to having them fitted, have to say the service was excellent. Couldn't have been more helpful and so pleased with them .excellent value for money.
Thanks Kerry”
“Excellent service, superb quality and delivery was in double quick time, even though it was a bespoke order... Would recommend to anyone and I've not even mentioned the price ... Thanks for making our new house feel like a home”
