“DONOT DONT DONOT DONT DONOT ORDER FROM THIS COMPANY.This company sucks I believe some of the reviews are false. I’ve ordered 2 pairs of shoes from Basso at the same time they were shipped separately which they didnt specify at all. So the first pair of shoes I waited over 30 days to receive. When they were finally delivered they delivered them to the wrong address with a signature. I had to have them send them again I’m still waiting on them it’s been 2 weeks. The second pair was then shipped I just received information that the package has been delivered and signed for once again it’s says the package was delivered at 4:33am. No parcel service delivers at that time of morning in America. So who really signed for the shoes. It’s very strange this Bosso company I’m starting to think the dont really exist. THIS COMPANY IS TERRIBLE I WILL NEVER ORDER FROM THEM AGAIN.”
“I've returned my shoes 90 days ago and still haven't received a refund. They said I didn't have the tracking information, but I did and send them a copy of my USPS tracking info. Now they saying I sent it to the wrong address, but I have a representative give me the address I sent it to. Furthermore I have the email that the rep gave me the address. This copy is a fraud, im taking every legal way to receive my money back.”
“Dont buy from this shop, price a very high and shoes are very bad quality. Have received damaged boots and not as described. And they not issuing refund.(well, they said that I can keep the shoes and they will refund, but they haven't) For me to send waste back will cost half of the price of boots, I cant understand why I have send waste back for my own expenses? I can't worn them and it can't be fixed, its only strait to the waste bin...”
“I had a very rough experience with BASSO. I was genuinely excited to receive 2 pair of shoes I ordered from them. #1 they took forever to come, about 2 months. #2 the shoes they send you are NOT the same shoes pictured on the website, they are slightly different, & not for the better. #3 the sizing is way off, one pair I ordered in a size 38... I sized up due to customer reviews saying they were cut small... they actually did fit me perfectly... however it was still not the same shoe as pictured so it was disappointing all the same.
The 2nd pair I ordered my actual size according to their sizing chart, which was a 37 & they were actually a whole size too big for me!!! An entire shoe size too big!!!!
Now there sizing method is merely a sticker, that’s slapped on the bottom of the shoe, so maybe they were labeled incorrectly... or who knows... a sticker slapped on the bottom doesn’t provide a lot of accuracy... there is no way a size 38 in one shoe fit me perfectly... & a size 37 in another shoe was much too big... nonetheless when I contacted them, they said I could receive store credit.
Which did not work for me, because that was the smallest size available in that particular shoe I ordered.... at which point after much back & forth... days of back & forth... they did say I could return the shoes & receive a refund, but I had to pay for the return shipping.
Which was ridiculously high... so today I still have the useless shoes I can’t fit even a little (which were also not the same as pictured mind you but similar), & the other useless shoes that were not at all, the same as the shoes pictured.
I paid about $140 for complete trash.
They sell overpriced trash.
The sizing is all over the place, & the customer service is horrible to top it off.
This company should have provided me with a return shipping label considering the lack of accurate sizing, alongside the false advertisement.
Why should consumers pay to return something they technically never even ordered.
I paid for what was pictured, not a rendition.
Now it would be one thing if they sent what was actually pictured in the correct size I ordered & then I just didn’t want it.
But to send completely different products, in completely off sizing, then tell me to pay to return it. Wow.
This company is horrible. I will never order from BASSO again.”
“DO NOT PURCHASE FROM THEM I ORDERED A PAIR OF SHOES 3 weeks AGO AND MY SHOES ARE STILL NOT HERE AND IT SAYS THERE SHIPPING IS ONLY 3-7 business DAYS ! And I’m waiting this long and also I tried to contact customer service and no response!!! I’m very disappointed”
“Dont recommend!!! I bought some boots from them that were around 80$, and waited for them 2 months to get them- redicilous! Also found the same model for 30$ on AliExpress( they have way way better service).”
“I Ordered Two Pair Of Shoes I Only Got One...And They Are VERY Cheap Looking And Fits Like A Size 11 Instead Of 10 Will I Paid 131.00 For Family Dollar Looking Shoes😳🤬😠”
“This company is awful they are thieves. They asked me to send back my shoes that were a size small and then never refunded me. They should be out of business”
“DO NOT BUY FROM THIS COMPANY. THEY WILL KEEP YOUR MONEY AND YOU WILL NOT RECEIVE GOODS. YOUVE BEEN WARNED. GO READ THE STORIES ON TRUSTPILOT, THEY ARE TRUE.”
“I really wish my so had read this prior to ordering his jacket from here.
First, he thought he was ordering matador leather, whereas its labled matador leather with "PU" hidden in the text. So not leather at all
When we tried to cancel the order immediately they refused, saying that it was forwarded to China automatically. The site was US and we thought we were ordering from the US. Its a shell for a rip-off Chinese company instead
Over a month so far and still not received anything despite them sending a shipping order number that somehow never progresses other that "in transit"
At the same time I received a whole load of fraudulent activity on my card and had to cancel it.... coincidence???
DONT SHOP WITH THEM!”
“Very pricey, delivery time is too bad waited for 2 mos and when I finally got it... it was not in the box?! Seriously?! The shoes was deformed... of course! There’s no protection. Don’t buy in this company, their shoes are made from China. Big time scammer!”
“Ordered a pair of sneakers and had to wait nearly 2 months, and once it came, it smelled so bad, It was also a size too small than what i ordered, they dont take refunds. Dont BUY ANYTHING FROM THIS WEBSITE ITS A SCAM. SAVE YOURSELF THE HASSLE.”
“Please I urge you not to purchase from these guys!!! I ordered 2 sneakers that took nearly 2 months to arrive and when they came the boxes were damaged really bad. The sneakers were too small for me so I had to send them back. I told them I wanted a refund but the insisted that I take the store credit. The STORE CREDIT DOESNT WORK. Their customer service team are horrendous so now I will have to do a dispute with the bank to get my money back! This has been going on for 6 months now so fed up. Save yourself the hassle”
“Ordered shoes over 2 months ago and still haven’t received them. At this point I didn’t even want them anymore. I contacted them and they said they’re still on the way that I cannot get a refund until I receive them. I tracked it and it’s still in China!!! SCAMMERS”
“DO NOT BUY!
DO NOT BUY!! I paid over $60 US dollars for a pair of sandals and they arrived not as described. I ordered green and there were obviously "factory" mistakes paint splashes of a different color (pink). The shoes arrived smelling really bad (chemical) and the stitching was uneven. I emailed customer service and they were horrible. I requested a full refund. They accepted a full refund only if I ship it back (would cost over $40.00) or a partial $15.00 refund. Given that this was my second purchase you would think they would want to keep my business. HORRIBLE.I even provided pictures as proof. I do not reccommend. These are poorly made not-so-cheap knockoffs.”
“They are selling products from AliExpress with a huge markup price!!! Well business is business, I do not mind someone making money out of trading, what I do mind is not getting a refund or at least someone to answer my emails please!!! Basso sent me a pair of sneakers 2 sizes smaller, they smell like poison and the quality is the worst! I was able to find the same sneakers on AliExpress for $12!!!! DO NOT PURCHASE BASSO IS A SCAM COMPANY THEY SELL YOU CHEAP PRODUCTS FOR A BIG PRICE!”