“Having read previous reviews, I chanced my arm & ordered a mirror. My only gripe with the company, was I had a question & tried to call the number a few times, but to no avail could I speak to a human being! I ended up going through the cyba chat, which while was ok, would have been so much more simple to talk to a human being. Having said that, the mirror I picked in the end was perfect for my new bathroom, so I need not have worried.”
“I bought this mirror for my hallway, unfortunately it was a tad bit too small for the space so with a heavy heart I had to return it. However that didn’t take anything away from the mirror. It is a solid mirror and the design is beautiful and will instantly elevate any wall space. I would definitely recommend, and guys at Bathlab couldn’t be nicer and easier to deal as well 10 out of 10 for both product and service.”
Hi,
Thank you for your lovely review. What a shame you had to return the mirror but I am glad to hear you were happy with the mirror and the service provided!
Best wishes,
Greg
Hi Hannah,
Thank you for your lovely review, I am glad we could help you with your bathroom project(s) - and I hope it is all going smoothly!
Best wishes,
Greg
“I was so excited a toilet with a combined sink on top I never knew they existed until my builder found it.
I said perfect let's order one.
Unfortunately the pipes were in the wrong place.”
“Product arrived as described and of good quality, sadly the reason for my lower rating is that it took a week for this to arrive. No, I didn't ask for express or special delivery but carrier pigeon would have been quicker. If I had known how long it would take I would have ordered elsewhere. Didnt want to be negative but you have badgered me for the review since it was delivered.”
Hi Russell,
Thank you for your review and the feedback, it is much appreciated. Sorry you found the delivery a little slow. It is in-line with the delivery service selected at checkout, but I know it's frustrating having to wait for things to arrive.
We will look into the pigeon option as an alternative service. They would have to be very big ones though...
Best wishes,
Greg
“The vanity unit we received was damaged so I contacted the company and Greg was extremely quick to rectify and send out a replacement. Really pleased with our vanity unit, sink and tap and looks amazing in our en-suite. While the vanity unit was great quality, the main reason for 5 stars was the amazing customer service received, very quick and efficient.”
Hi Rebecca,
Thank you for your lovely review. Unfortunately, accidents can happen on the odd occasion, so I am glad we were able to rectify this quickly for you. I hope the bathroom is coming along well!
Best wishes,
Greg
“Very pleased with the Shower Tray. Service was ok & Bathlab were helpful.
Delivery was fast though I personally think 7 am is too early to be delivering, particularly if it's to a business address”
Hi Heather,
Thank you for your review. I'm glad to hear that you're happy with the shower tray, sorry that it arrived a little early for you.
Best wishes,
Greg
“Communication was excellent even before purchasing the product. They answered any questions we had about the product. Ordering was very straightforward. Delivery was quick and we were kept updated regarding delivery times. We haven’t fitted the towel radiator yet but I would have no issues about contacting Bath Lab if I have any further queries. We would highly recommend Bath Lab to anyone. Thank you”
“Ordered multiple items from BathLab and very pleased with all of them.
From order to transporting and finally delivery, everything was advised and my queries were all answered super quick!
Highly recommend this company, great products at very competitive pricing, so what’s not to love 👍🥰”
Hi,
Thank you for your lovely review, it is genuinely appreciated. I'm glad we could help with the order, and I hope the installation goes smoothly.
Best wishes,,
Greg
“The toilet grab rail I order from BathLab arrived very promptly and efficiently and the product looks very high quality- I will certainly deal with BathLab again in future”
