“Excellent service, very helpful staff and quick to reply. If only all companies would be so quick to help and sort out any issues.
Very quick delivery and happy with the product”
Hi Dawn,
Thank you for your review, it is much appreciated. I am glad to hear you were happy with the order and I hope you will be enjoying your new bathroom very soon!
Best wishes,
Greg
“Delivery not what it's saying on website, can't talk to anyone on the phone, cost me a weeks work, very disappointing, happy with the products when I eventually received them, no update to let me know when they were being delivered, won't use this company again”
“Ordered form Bath Lab due to competetive price. There was a delay on the delivery. As it happened works had been delayed so it was not a problem. Greg respnded quickly to emails and updated on progress. Communication good. Delivery company were also helpful and kind. Will but form Bath Lab again.”
Hi Anne-Marie,
Thank you for taking the time to leave us a review. Sorry again for the delay on your order, but I am glad to hear it has arrived safely now.
Best wishes,
Greg
“Chose a very elegant looking bathroom fitting and very happy with both the quality and appearance. A very nice change from the normal run of the mill products”
“Easy to order online and quickly processed by this company. However, the expected delivery of 3-5 working days from the supplier did not happen.
Greg from BathLab responded promptly to each of my email enquiries x 3 about the delays, and he kept me updated about progress with the expected delivery dates. Eventually after 3 weeks all of the items arrived together by courier and were as ordered.”
Hi Jennifer,
Thank you for your review, we appreciate you taking the time. Sorry again for the hold-up with your order. I'm glad we got there in the end and I hope installation is going well!
Best wishes,
Greg
“Great communication, the mirror was out of stock but Greg had responded to my tireless emails and reassured my anxiety that it was on back order and the mirror was delivered safely and looks gorgeous”
“I thought Greg's customer service was excellent. Although not all my parts were ready in time, Greg was able to send the parts I needed out first in time for the plumber arriving, and the other parts followed shortly after.”
Hi Danielle,
Thank you for your review, we really appreciate it. I'm glad we could get the items that were needed quickly out to you on time.
Best wishes,
Greg
“Product was in stock and was easily ordered. Good communication with Greg in relation to delivery times and item was delivered when indicated. I will purchase from BathLab.co.uk again.”
“our delivery came ,however a seal was missing. We contacted the bath lab and with no hassle they arrnged to get us a replacement and kept us up to date all the way. Great service for a small business
thank you much appreciated in todays world.”
Hi,
Thank you for your review, we really appreciate you taking the time to leave us one. And I am glad we could resolve the issue with the part quickly for you.
Best wishes,
Greg
“Needed a small brushed brass-coloured bin for a bathroom - found a reasonably priced bin on BathLab which was delivered promptly. No problems encountered - I'll be using this company again.”
“Bought a Gedy Towel/grab rail, delivery was very good, packaging was excellent. Haven't been able to see it attached to the wall as waiting for our builder to fit it. We have put it against the wall and it looks lovely ,modern, and sturdy. Excellent service from BathLab would use again if needed and would recommend.”
