Hi George,
Thank you for your feedback, we genuinely appreciate it. You should have had a series of emails to update you on your order so I have sent you a message to see how we can improve this for future orders.
Many thanks,
Greg
“I did not received the item despite being home, the delivery failed and I had no tracking number to actually chase or call. So now, I am stuck with a product I paid for but no way to get it!”
“Had all the items I wanted for new build in stock at good prices.
Delivery was through Palletways and APC, which was better than most other couriers.
Good quick comms throughout with Greg.
Would definitely shop with them again.”
“Great prompt service. Quality product just as described in their website.
Prompt helpful delivery.
Overall very pleased and would highly recommend based upon the service we received.”
“The goods arrived when advised and were of good quality. Any questions I had prior to purchase and during installation were answered quickly and effectively.”
Hi Ryan,
Thank you for your review. It's great to hear you are happy with the order, and I hope we can help with any future projects.
Kind regards,
Greg
“The shower screen arrived and it’s great! So impressed with it and the price - the reason I scored 4/5 was the limited comm’s. I ordered the item and it took nearly 2 weeks to arrive, the website advertised a quicker delivery and I had to ask what was happening with the order and there was a slow response. At the time it didn’t feel me with hope, that it was going to arrive. So my only suggestion would be to improve the communication where possible.”
Hi,
Thank you for your review and the feedback. We are in the process of updating our system to improve customer communications to avoid this from happening in the future.
Best wishes,
Greg
