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Bathrooms of Distinction Reviews

4.0 Rating 217 Reviews

76 %

of reviewers recommend Bathrooms of Distinction

Company Reviews

Product Reviews

4.0

Based on 217 reviews


Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour

Visit Website

Phone:

0330 058 0978

Email:

customerservice@bathroomsofdistinction.co.uk

Location:

Unit 2a Union Works Bridge Street Morley Leeds
Leeds
LS27 0ER

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Bathrooms of Distinction 5 star review on 7th February 2022

Bathrooms of Distinction 5 star review on 9th April 2020

Bathrooms of Distinction 5 star review on 22nd November 2019

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“BOD customer service is 5 star. They respond to emails really quickly, the service is lightening fast. Unfortunately, the shower screen I had ordered got damaged in transit - they sent another one to me the next day and arranged collection of the faulty product in 3 days. After having a pretty horrendous experience with VictorianPlumbing, it was a real relief to have excellent service from BOD.”

Posted 3 years ago

Hello, Thank you for the incredibly kind review, we are delighted you are happy with the service you have received. We are a small team so reviews like this really make our day. We hope to see you again if you ever need us.

Posted 3 years ago

“Recently purchased a combination unit. Admittedly delivery took nearly three weeks instead of seven to ten days, but their customer service was excellent. Tara especially was top notch, nothing was too much trouble. Would certainly buy with them again.”

Posted 3 years ago

You were never a nuisance, in fact a pleasure to deal with and understanding. Thank you for the incredibly kind review, we are delighted you are happy with the service you have received. Your comments have been passed on to Tara. We are a small team so reviews like this really make our day. We hope to see you again if you ever need us.

Posted 3 years ago

“Very pleased with the product and quick delivery appreciated.”

Posted 3 years ago

Hello Will, Thank you for the incredibly kind review, we are delighted you are happy with the service you have received. We are a small team so reviews like this really make our day. We hope to see you again if you ever need us.

Posted 3 years ago

“We placed our order with BoD for Multipanel wall panels. BoD placed the order with Multipanel who delivered direct. The panels arrived whilst we were out, the Multipanel delivery agent didn't wait to hear from us and left them leaning against the garage in the rain, so they were unsupported along the main body of the boards. This meant the boards flexed in the middle and got wet, so by the time it came to fit they were all warped out of shape. This meant I had paid for the time for trades to be on site to fit these panels which they were unable to do, that I potentially had a four figure sum of panels wrecked which I now needed to claim for, that I would have to fight to get availability for trades to come back out and that most importantly, my two young children still didn't have a bath. Having not had a bathroom since the start of March with the whole house under renovation, this was a bit of a nightmare, and added to the already significant stress we were experiencing over the house and the lack of availability of trades after the lockdown. I phoned BoD yesterday at 1320hrs (30th October 2020) and reached Hannah, who I can safely say has delivered the single best customer service experience of my life, which is not a comment I make lightly. Having explained the situation to Hannah, she was reassuring, supportive and incredibly proactive. I received two follow-up phonecalls from her that day, clarifying the progress of the issue and getting some more information from me (Luckily I had taken pictures of how they were left on delivery, the voicemail from the agent saying he'd leave them against the garage and I'd phoned MP as per their instructions on the delivery sheet to flag the issue of how the panels had been left outside). Today, the 31st at 1050hrs I received a call from her to let me know a replacement order of panels would be with me on Monday, less than 24hrs after raising the complaint with BoD. Because of her swift action in gaining a resolution, I was able to speak to the trades I had used and they are able to come back out to carry on the job. This is a master-class demonstration of customer service and after-sale care, and Hannah's diligence and commitment to customer care is precisely the sort of foundation a company needs to ensure a strong reputation and repeat business. By the end of today, because we all like a story with a happy ending, all our friends and colleagues will have heard about this 'drama' and how BoD and Hannah resolved the issue. As far as I'm concerned, for the rest of the significant amount of work we have to do, all our purchases will be with BoD based solely on Hannah's support throughout. It's one thing less to worry about knowing that our purchases can be made with confidence. Well done.”

Posted 3 years ago

Hello Cal, Thank you for the incredibly kind review, we are delighted you are happy with the service you have received. We are a small team so reviews like this really make our day. We hope to see you again if you ever need us.

Posted 3 years ago

“I was very impressed with my experience using BODleeds, the customer service was amazing! Tara kept in contact with me throughout, letting me know updates on my purchase and did her best to get my item to me urgently as I was in desperate need of it! Also I love the fact they use Facebook Messenger as a contact platform as it is more user friendly and you tend to get a reply a lot sooner than email. I had never used the company before but I will certainly be using them again! I would recommend for sure, thank you Tara and the team at BODleeds!”

Posted 3 years ago

Hello, Thank you for the incredibly kind review, we are delighted you are happy with the service you have received. We are a small team so reviews like this really make our day. We hope to see you again if you ever need us.

Posted 3 years ago

“The purchase went very smoothly. Delivery was quick.No problems encountered”

Posted 3 years ago

Hello, Thank you for the incredibly kind review, we are delighted you are happy with the service you have received. We are a small team so reviews like this really make our day. We hope to see you again if you ever need us.

Posted 3 years ago

“Great service. Quality Goods delivered promptly to the Highlands. Take note other vendors.”

Posted 3 years ago

Hello, Thank you for the incredibly kind review, we are delighted you are happy with the service you have received. We are a small team so reviews like this really make our day. We hope to see you again if you ever need us.

Posted 3 years ago

“Excellent customer service, extremely helpful with our requests and delivery altered to suit our needs, with no fuss at all. Also don't seem to charge the earth for products that are far more expensive from competitors. 100% would use again and highly recommend for all your bathroom requirements.”

Posted 3 years ago

Hello Jo, Thank you for the incredibly kind review, we are delighted you are happy with the service you received. We are a small team so reviews like this really make our day. We hope to see you again if you ever need us.

Posted 3 years ago

“Thanks to the guys at Bathrooms of Discinction! I have already recommended Bathrooms of Distinction to several people. Excellent customer service from the ideas stage all the way through to delivery, keeping me in the loop at every stage. And when I mucked up, a speedy response to help me sort it quickly so I didn't have tradesmen sitting around waiting. Oh and excellent prices too! I won't go anywhere else for bathrooms now and hope they open Kitchens of Distinction before we embark on that project!”

Posted 3 years ago

Hello, Thank you for the incredibly kind review, we are delighted you are happy with the service you received. We are a small team so reviews like this really make our day. We hope to see you again if you ever need us.

Posted 3 years ago

“I ordered an oak kitchen worktop from BOD. Everything exceeded my expectations. The customer service was outstanding, the product was superb and all was delivered when they said it would be.”

Posted 3 years ago

Hello John, Thank you for the incredibly kind review, we are delighted you are happy with the service you received. We are a small team so reviews like this really make our day. We hope to see you again if you ever need us.

Posted 3 years ago

“Superb service from you, bath ordered Tues and delivered Thurs. Really pleased with the quality of our Carronite Urban Bath and Panel. Dealt with Liam on the phone he was brill, answered all my questions, a very polite young man who was dealing with a 66 yr old female. 5* awarded to you”

Posted 3 years ago

Hello, Thank you for the incredibly kind review, we are delighted you are happy with the service you received. We will pass on your review to Liam. We are a small team so reviews like this really make our day. We hope to see you again if you ever need us.

Posted 3 years ago

“Excellent customer service from beginning to end. Quickly arrange my order and had it delivered today. I was not expecting it. Wow thank you very much”

Posted 3 years ago

Hello Aman, Thank you for the incredibly kind review, we are delighted you are happy with the service you received. We are a small team so reviews like this really make our day. We hope to see you again if you ever need us.

Posted 3 years ago

“Just needed staff quickly for my bathroom. I spoke to one of your staff member and he was really helpful, and arrange my order very quickly. I received everything today. Wow I did not expect to arrive that quick. Thank you for the great service”

Posted 3 years ago

Hello Isaac, Thank you for the incredibly kind review, we are delighted you are happy with the service you received. We are a small team so reviews like this really make our day. We hope to see you again if you ever need us.

Posted 3 years ago

“From start to finish it was a pleasure dealing with this company. Tara did her best to accommodate my requests for help pre-sales. Liam accommodated a speedy delivery for us as he was in the area and the goods were in stock. On delivery it was a bit day, Liam and Brett were so helpful, managing a smooth delivery during these difficult social distancing times. Hope you enjoyed the cool drinks and choccy biscuits. The product looks amazing, can't wait to see the transformation. Excellent company who seem to really value their customers. Highly recommended. Thanks Heather & Phil.”

Posted 3 years ago

Hello Heather & Phil, Thank you for the incredibly kind review, we are delighted you are happy with the service you received. We are a small team so reviews like this really make our day. Cool drinks and chocolate is always appreciated. We hope to see you again if you ever need us.

Posted 3 years ago

“We recently used Bathrooms of Distinction to decorate our downstairs bathroom. Myself and my husband spoke directly with their adviser; Liam throughout, who couldn’t have been more helpful. Liam went above and beyond for us and we really appreciated how helpful and pleasant he was, nothing was ever too much trouble for him. We’ve never used your company before until now however, I wouldn’t hesitate using BoD again and would happily recommend to friends and family. The quality of the products were excellent with fantastic customer service - what more can you ask for? Really well done to the team at Bathrooms of Distinction - you delivered a first class service from start to finish. A special thank you to Liam - you’re positive can-do attitude and customer service was Impeccable, second to none.”

Posted 3 years ago

Hello Karen, Thank you for the incredibly kind review, we are delighted you are happy with the service you received. We are a small team so reviews like this really make our day. We hope to see you again if ever you need us.

Posted 3 years ago

“Absolutely first class! Nothing was too much trouble and they were so helpful. Best service we have ever received. Thank you so much for going over and above what you needed too for us.”

Posted 3 years ago

Hello Kerry, Thank you for the incredibly kind review, we are delighted you are happy with the service you received. We are a small team so reviews like this really make our day. We hope to see you again if ever you need us. We cannot thank you enough for the flowers, we were truly touched.

Posted 3 years ago

“Service was amazing and more than helpful from start of order till delivered highly recommend.”

Posted 3 years ago

Hello Lisa, Thank you for the incredibly kind review, we are delighted you are happy with the service you received. We are a small team so reviews like this really make our day. We hope to see you again if ever you need us.

Posted 3 years ago

“Excellent service from my Initially enquiry through to delivery. I was recommended bathroom of distinctions and I can’t recommend them enough! Excellent service. Highly highly recommend. Thank you.”

Posted 3 years ago

Hello Sharon, Thank you for the incredibly kind review, we are delighted you are happy with the service you received. We are a small team so reviews like this really make our day. We hope to see you again if ever you need us.

Posted 3 years ago

“Distinction from me. Great prices, great service”

Posted 3 years ago

Hello, Thank you for the incredibly kind review, we are delighted you are happy with the service you received. We are a small team so reviews like this really make our day. We hope to see you again if ever you need us.

Posted 3 years ago

“Hannah, Liam, and the BoD customer service team have been responsive and helpful, despite working in difficult conditions during the Coronavirus pandemic. I needed to make changes to my order, and they were happy to accommodate, with delivery quick and efficient. Great service!”

Posted 4 years ago

Hello Darrell, Thank you for the incredibly kind review, we are delighted you are happy with the service you received. We are a small team so reviews like this really make our day. We hope to see you again if ever you need us. Hannah & Liam.

Posted 4 years ago

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Bathrooms of Distinction is rated 4.0 based on 217 reviews