“Bought a 10mm thick P Bath from Bathshop321 via their ebay outlet. Prior to purchase specifically asked re manufacturer, some sizing and any warranty. A company representative emailed the manufacturer as Ideal Standard and the bath had a 25 year guarantee 'with us' signed off with the company address. We made the purchase decision on that basis. As a complete bathroom redesign we experienced delays in getting trades and then covid. The bath had been inspected for damage as the delivery guy hovered making us rush. Only when trying to install did we discover a slight 5mm dip in the 'straight' wall edge meaning a 2mm seal top and bottom and 7mm in the centre. This would be unsightly and cause water pooling and seal failure over time. We contacted Ideal Standard with images and dimensions and they confirmed faulty, not to fit it and to contact Bathshop321 for a refund. The bath had a 25 yr guarantee as fit for purpose right? WRONG. Bathshop first denied the guarantee, then denied it as the author no longer worked for the company! then denied it was 'with us' but was with the manufacturer (contrary to Trading Standards advice and their email) Long story short they refused any refund or free replace and said we caused the damage ourselves. We had stored the bath on its legs as it would in a bathroom but in a spare bedroom whilst work done. This 'quality' thick bath therefore started to sag all on its own. Neither Bathshop321 nor Ideal Standard will accept any liability leaving us with a loss. Going through Citizens Advice and Trading Standards didnt help as Bathshop321 said the guarantee 'was a mistake' and were believed!!! Beware none of the 'guarantees' on their website say who with and on fitted goods they do not honour guarantees blaming fitting let alone unfitted goods! Also refused Director contact details for any legal action. Only buy from them accepting the risk you have no guarantee, it is a mistake.”
“Shockingly bad customer service
I called 9th September to make sure the bath I wanted was in stock and I would receive it in a reasonable amount of time as we needed it asap. I paid over the phone and was assured it would be. The expected date 15th September came and went, so I waited in a further day, no arrival, I called on the morning of 17th September and was advised they would call me back in 10 minutes, no call back, I called again late afternoon and was told they were waiting for a call back from their sister courier company and no they couldnt give me any tracking details. I called again 18th September to be told they would call me back, I waited a few hours and then called them back again, they had finally managed to contact their courier firm, the bath had been damaged on the pallet. They assured me they would send another bath out, it would be with me maybe 21st , another wasted waiting in day, it did arrive on the evening of 22nd September but unfortunately it wasn't the bath I had ordered!”
“Bought a freestanding bath tap and shower handset for £350. Within a month the chrome flaked off. Customer services eventually sent a replacement handset which was incorrect and wouldn’t fit. I had a total battle to get them to send a further replacement which had a turned out to have a split in the hose and is totally useless. Wouldn’t touch this website and their products again - shocking quality and total cowboys!”
“Bathshop handled my bathroom design form their store in Cheshire, the service was good and product quality better than B&Q where I normally buy my bathrooms from.”
“Purchased a glass bathroom shelf. Arrived damaged. Send them photos, no hesitation in refunding the money - in my account the following day. Re-ordered as loved the product. Arrived safely, looks great, very happy customer.”
