Beauty Bay Reviews

"Warning to anyone shopping with Beauty Bay\r\n\r\nI\u2019ve been a loyal customer of Beauty Bay for years and have regularly recommended them to my clients. But after a recent experience, I won\u2019t be shopping with them again \u2014 and I feel it\u2019s only right to share this as a warning.\r\n\r\nA few weeks ago, I placed a small order and received an empty box. I contacted their customer service team immediately, only to be told that because the packaging wasn\u2019t damaged or tampered with, they were closing the case. No refund. No replacement. No accountability \u2014 essentially implying I was being dishonest.\r\n\r\nWhile the order itself wasn\u2019t hugely expensive, it\u2019s the principle that matters. If this is how they treat loyal customers, how many others are they doing this to and profiting from?\r\n\r\nI\u2019ve had no choice but to escalate this with my bank. I\u2019d strongly urge anyone thinking of ordering from them to be cautious"

"Warning to anyone shopping with Beauty Bay\r\n\r\nI\u2019ve been a loyal customer of Beauty Bay for years and have regularly recommended them to my clients. But after a recent experience, I won\u2019t be shopping with them again \u2014 and I feel it\u2019s only right to share this as a warning.\r\n\r\nA few weeks ago, I placed a small order and received an empty box. I contacted their customer service team immediately, only to be told that because the packaging wasn\u2019t damaged or tampered with, they were closing the case. No refund. No replacement. No accountability \u2014 essentially implying I was being dishonest.\r\n\r\nWhile the order itself wasn\u2019t hugely expensive, it\u2019s the principle that matters. If this is how they treat loyal customers, how many others are they doing this to and profiting from?\r\n\r\nI\u2019ve had no choice but to escalate this with my bank. I\u2019d strongly urge anyone thinking of ordering from them to be cautious"

"Warning to anyone shopping with Beauty Bay\r\n\r\nI\u2019ve been a loyal customer of Beauty Bay for years and have regularly recommended them to my clients. But after a recent experience, I won\u2019t be shopping with them again \u2014 and I feel it\u2019s only right to share this as a warning.\r\n\r\nA few weeks ago, I placed a small order and received an empty box. I contacted their customer service team immediately, only to be told that because the packaging wasn\u2019t damaged or tampered with, they were closing the case. No refund. No replacement. No accountability \u2014 essentially implying I was being dishonest.\r\n\r\nWhile the order itself wasn\u2019t hugely expensive, it\u2019s the principle that matters. If this is how they treat loyal customers, how many others are they doing this to and profiting from?\r\n\r\nI\u2019ve had no choice but to escalate this with my bank. I\u2019d strongly urge anyone thinking of ordering from them to be cautious"

"I have spent tens of thousands of dollars with Beauty Bay over the years - \r\n\r\nAll orders solely for personal use.\u2028\r\n\r\nI was in the highest tier of their loyalty program and then .. STOP.\u2028\r\n\r\nTime and time and time and time again , beauty bay (they dont deserve uppercase B) summarily cancel my orders.\r\n\r\n\u2028Nothing strange about the orders. \r\nNormal consumer orders.\u2028\r\nNo bulk quantities - Its personal orders \/ use.\u2028\r\n\r\nAlways paid with via my linked PayPal account with the same shipping and billing address.\u2028\r\n\r\nCancelled. Cancelled. Cancelled. Cancelled.\u2028\r\n\r\nEvery time I reach out to beauty bay customer service - there is NO such thing - and ask why this is happening the ONLY response I have ever had - The few times I\u2019ve had a response at all is a cut-and-paste insert template saying the order failed:\u2028Security checks.\u2028\r\n\r\nOF WHAT?\u2028\r\nRE WHAT?\u2028\r\nWHY?\r\n\u2028WHAT DOES THAT MEAN?\u2028\r\nWHY DONT YOU WANT TO INVESTIGATE FURTHER?\r\n\r\n\u2028Its so particularly bizarre because I had placed dozens and dozens of orders and then - now . Im seemingly blocked.\u2028\r\n\r\nI have no idea why.\u2028\r\nThere is no way of having any kind of written or spoken conversation with beauty bay - Im just ignored, discarded.\r\n\r\n\u2028Its not even the products or the orders that I care about - I can spend my money a thousand other ways.\u2028\r\n\r\nIt\u2019s the total and utter disregard and disrespect and contempt with which I am treated.\u2028\r\n\r\nNever knowing why I\u2019m cancelled is so frustrating when I know they\u2019re just normal retail consumer orders.\u2028\r\n\r\nNo one at bb will EVER offer assistance or even look at what is causing these blocks on my profile - Something is wrong \/ stuck \/ blocked in their back end system - But all I ever get is the template \u201cfailed security checks\u201d response.\u2028\r\n\r\nI know bb is WAY too big to give one excrement about me - But for the sake of a companies performance . Wouldn\u2019t they want to understand why more than $6,000 worth of attempted orders over 3 years has \u201cfailed security checks\u201d when the same customer has been loyal with them for more than a decade!? \r\n\r\nWhat if this same problem is happening with a significant number of other customers!?\r\n\r\nIs bb SO big that they are absolutely 100% fine and dandy with losing the money - and the customers who's total life spend - if there are more like me - would be hundreds of thousands of dollars !?\r\n\r\n\u2028What an insane business model. \r\n\r\nJust appalling."

"Bad experience , due to I did an order 1VDU-XROK-SAHJ-J an never arrived , I reclaim it on their email and told me that I won\u2019t receive neither my package nor my money due to 30 days has passed and that my package never arrived due to they never put a destinatory. No one contacted me telling me about the issue , and it\u2019s isn\u2019t my fault they didn\u2019t write my name in the package, all my details was correct when I did the order, if they\u2019re employees did wrong it isn\u2019t my fault , it has been 1 and half month now and no money, no package, no response, they are SCAMING PEOPLE ! It\u2019s not good"

"Scammed by this website\r\nScammed by this website. Ordered a Sauna Blanked for \u00a3431.20 and a cloth insert for \u00a379.20 Sadly the sauna blanket was faulty, so contacted beauty bay who sent a return shipping label. Good? Nope... Once they received the shipment back they only refunded the \u00a379.20 and have not replied to any emails or live chat requests since... Notice there is no phone number for customer support if you want another red flag. I've had to contact Amex to do a chargeback. Such a shame."

"The worst online shopping I ever had. I ordered sth and couldn't cancel it after 30 minute because the order transferred to warehouse. but when I returned the order it took 45 days to refund and they didn't know the exact amount and what did I returned. they refunded in 2 times after 50 emails.\r\nthey didn't apology also."