“Avoid this company at all costs!! I bought a faulty product from them. They are breaching consumer right regulations by expecting me to pay delivery costs to have the time changed. They have since ignored my emails therefore I have no alternative but to take legal action.”
“Absolutely awful, whatever you do do not trust this company. I purchased a table, I paid extra for it to arrive quickly. It didn’t arrive and when it finally did it was completely battered and broken. I didn’t even take it out of the box. I was told I could not have a replacement or a refund. Initially they blamed it on the courier then told me I should have declared the goods as damaged to the courier. However the courier simply delivered table and I did not know it was broken until opening the cardboard cover. I have fought for years to get my money back. They do not reply to any form of contact, phone, email, instant message. DO NOT BUY FROM THESE PEOPLE, IT IS A SCAM!”
“AVOID! This company is an absolute scam! They send faulty items and refuse any kind of responsibility! Will not cooperate on the phone or reply to any emails! Shocking customer service!!
PLEASE DO NOT BUY FROM THESE NO MATTER WHAT!!!”
“Very suspicious considering there was products listed as £0.00. I managed to get through to the checkout only paying £5.50 for delivery only to then have the order canceled.”
“Misleading the customers, the item advertised is pictured as an ottoman bed and was sent as the standard version. I asked the buyer why this was and replied that I had selected the standard bed even though there was no distinction on the bed page and the bed pictured was the ottoman. Had no feedback from bedroom and dining.co.uk after I explained this, left with a bed with no storage as I had initially hoped for and cannot return as it would cost me more with the collection. Overall a disappointing buy that I’m going to have to live with.”
“Misleading the customer
Item is pictured as an ottoman bed and was sent as the standard version. I asked the buyer why this was and replied that I had selected the standard bed even though there was no distinction on the bed page and the bed pictured was the ottoman. Had no feedback from bedroom and dining.co.uk after I explained this, left with a bed with no storage as I had initially hoped for and cannot return as it would cost me more with the collection. Overall a disappointing buy that I’m going to have to live with.”
“I ordered a wardrobe and chest of draws beginning of lockdown, it arrived damaged. I emailed asking for a refund. They organised it to be picked up the next day and they were going to investigate into it once it was at the warehouse and update me and no update. I tried to chase up for an update but it’s like it going no where.”
“I want to return a wardrobe which is not as described and partly damaged. Can't even get through to them via phone, which apparently works 24 hours. Charging me the earth for wardrobe collection and obviously no refund what so ever. Shameless!”
“Poor customer service and lack of knowledge in business operational procedures with a patronising attitude to the consumer with poor and misinformed information. Very much lacking the knowledge, experience and humanity to address all areas of the issues that they have on various issues of the business which from a customer service point if view is apparent but also from a distribution structure in which they confirmed previously. Amazing to see a business operational with such attitudes in all aspects and needs massive changes made to implement growth in the future if it has any desire to build reputations of excellence or just be content and take payments for products they sell and care nothing more than that, in which is clearly the current business plan in place.”
This item was not due to arrive for another 6 days unfortunately after this rating was given, but due to the current situation with Covid 19 even though it has been shipped and is with the carrier we cannot guarantee the delivery within our delivery window as the vast majority of industries are strugling to come to terms with new working cinditions with reduced staffing and as a result the carriers are not delivering the service we have paid them for which we appreciate is difficult at this time.
Hopefully it will be delivered within the delivery window we gave at the time of ordering.
