“I didn’t realise that the ‘fitted’ size would completely change the compression make the sofa very uncomfortable. I contacted customer service to see if there was a solution and was told I should have known this from the tiny square sample they sent me. They continuously argued with me for a number of emails despite me not asking any further questions. Eventually I had to ask them to stop emailing me as I felt it was getting very unprofessional.
Their product offering is good but better explanation on the website would be appreciated. Their customer service really lets the company down.”
“Fabric was perfect and high end, color perfect but after washing the shrinkage is so extreme that getting one of the covers on is impossible. I’ve lived for years with it unzipped and a blanket over it to hide that fact. Finally broke down and washed couch cover again and it’s same battle! Cushion covers fit fine but couch cover is horrible. Too much money to have to struggle to get this on and then have to hide the unzipped portion. Would not use them again. Zipper on one cushion broke after third year. It’s pinned to keep it on.”
“Ordered a "recycled velvet" cover for my sofa. I cannot believe how cheap it looks for how much money it cost. Incredibly disappointing and cannot return. Looks like dollar store felt.”
