“I ordered a loose fit sofa cover for my IKEA farlov sofa and it does not stay on. There are long Velcro strips that are meant to adhere to Velcro on the sofa frame but it is nearly impossible to attach them and my sofa cover comes loose daily. When I ordered that fit, I wasn't expecting it to mean the cover doesn't stay on at all!!! When I contacted them it was after the return window and I was offered a discount to purchase a new product. Not helpful.”
“I am extremely disappointed with both the product and the way Bemz handled my complaint.
I ordered sofa covers under order LS949148. The covers do not fit and fasten correctly, and I provided Bemz with detailed photographs and a video showing the problem.
Customer Service told me that my evidence would be sent to their Production Department for review, that they might request measurements, and that they would come back to me with their findings and an appropriate solution.
None of that happened.
I received no Production Department findings, no request for measurements, and no proposal for repair, replacement or refund. Instead, ticket 513523 was simply marked as “solved”, followed immediately by a customer satisfaction survey.
Bemz also tried to shift the discussion towards the fact that their covers are not exact copies of IKEA covers. That completely misses the point. I am not asking for an identical IKEA construction. I am complaining that a cover sold for my specific sofa does not fit and fasten properly.
What concerns me most is not only the faulty fit, but the complaint handling: Bemz explicitly promised an investigation and then closed the case without providing the promised assessment or any remedy.
For an expensive made-to-order product, I expected considerably better quality control and customer service. I will update this review if Bemz finally provides a proper resolution.”
“I placed an order and was given an estimated delivery time of one month. After that month passed, I received no communication and no tracking information confirming that the order had been dispatched. My requests for updates were ignored multiple times. Eventually, I was told they were “checking with the production manager,” but after that, there was still no information.
Only after following up again—an entire month after the expected delivery date—was I finally informed that they did not have the stock to fulfil my order. They cancelled it, and I still have not received my refund. I will give them a few more days before taking legal action.
At this point, this company appears to be operating very dishonestly.”
“I had a communication problem using email with Rolf. I was asking him to change my order less than 24 hrs after I placed it because I mistakenly ordered the wrong size cushion covers at $170. He responded with the option if I wanted to cancel the order. I said yes with intent to then place the size covers I needed. Well, he cancels it for me and included to tell me I would not be refunded! I've never heard of such a strict policy from any merchant! I had all intent of placing the order with them but just in another size. Horrible customer service! Seems that they are more concerned of getting your money than helping the customer!”
“Absolutely terrible experience with Bemz. Ordered covers for my IKEA sofas, when they arrived none of them fit. Complained to the company, sent photos, measurements, everything, they refused to give a refund or replacement. Instead, blamed me saying they must have shrunk in the washing machine. Stay far away from this company unless you want to risk throwing money away.”
“I order three covers in a linen fabric. They came horribly wrinkled. I decided to see if I washed one maybe the wrinkles would come out. I used cold water and no soap. It came out worse. It shrunk and now is shorter than the sofa. They don’t fit right around the corners . I am embarrassed that I spent this amount of money for something that looks ridiculous. I got these because I was doing a high end air b n b and wanted not to worry about spills and wear from guests. Seriously when you have an air b n b you don’t have time to iron or steam. These could take hours and hours to get the wrinkles out. I am so disappointed. Don’t spend your money it’s a waste. Oh they look good on their website and social media. It’s all smoke and mirrors. Now I have three new ikea sofas and three ridiculous looking covers. I am going to seek them on marketplace at a loss if anyone wants them. I highly doubt it.”
“Covers arrived very poorly made and didn’t fit at all. After sending photos and measurements of the cover they admitted they were faulty and I had to send them back as they wouldn’t do a return. I had to buy new covers (which fitted much better) and return the old ones. They still haven’t refunded my money even though the tracking shows the return arrived at their factory almost 3 weeks ago. They are refusing to give me my £400 back until the factory registers the return. Don’t buy from this company. I have had nothing big issues with them.”
“I bought a cover for a Friheten sofa which cost nearly half the price of the sofa because I thought it would be convenient to have a washable cover. Brand new it looked okay but somewhat tight in the corners and needed to be constantly straightened. Then after the first wash, despite following washing instructions, it shrunk to the point that the velcro in the corners wouldn't attach. So most of the time the cover looks sloppy. A "washable" cotton cover would be great if it came pre-shrunk. This one is a nuisance”
“I had to pay $80 deducted to send back a defective horrible quality cover that I waited forever for.
Constant back-and-forth and really awful customer service, did not offer a proper replacement free of charge after admitting that it wasn’t made correctly/did not have the padding to properly fit the furniture. I was told my refund deduction would be only $40, they did not mention all of the other fees that would actually be double the cost… What I feared would be the price of deduction $80. Not an honest company, I could not believe the quality of the fabric… Insane mark-ups.”
