“We booked a return trip from Alicante to Calpe. On both occasions they forgot about the baby chair so my 13 months old son made two long trips without a safety belt.”
“Good service from airport to hotel.
Terrible experience on return to airport.
We were asked to be at pickup point for 8.10 but coach didn’t arrive until 9.20 . One hour and and 10minutes late!
Contacted office and no help there all we were told was it would be there soon but that they didn’t know how long “soon” would be!
Will never use them again.”
“Was due to be pick up today from Benidorm at 17-25 didn’t turn up until 5-45 and after a merry go round picking different people we manage to get to Alicante airport at 19-50 very poor service”
“As always the waiting time at the airport between checking in at alicante desk and departure of the bus was not as they claim within the hour. Also no communication about the time of departure. My daughters could sit in the van after 10 minutes. They figured they would departure soon, it was lunchtime and they were starving. It took 1,5 hours for the van to depart. That is absolutely ridiculous. If that is the waiting time then they should at least tell them. The site gives guarantees that it won’t take longer then 1 hour but they claim but don’t live up to there own claims. Not happy. Absolutely the last time we used beniconnect as the issue is always the same.”
“I book a return to/from Alicante airport to Ciudad Quesada. The return journey never happened, I was at the designated pick up point 25 mins early waiting for the bus which never arrived. Nobody called to explain, when I called to find out why it was late I was told it had been and the driver had left as I wasnt there! Total rubbish! Luckily a local English resident overheard my call and offered to get me to the airport on time, but to the tune of €40, which under the circumstances seemed reasonable as it was the only way of catching my flight home.
No offer of a refund so far, no explanation of why nobody called, or why the driver was in a different place to me.”
“AVOID! Sat on bus at airport for hour and a half. Told bus would leave in ten mins. Complained by email which I was advised to do. Told my flight was 5 minutes early so unable to refund me and totally acceptable to sit on bus for an hour and a quarter. Others were on bus for an hour and a half! No communication, apology or explanation”
“AVOID! Sat on bus at airport for hour and a half. Told bus would leave in ten mins. Complained by email which I was advised to do. Told my flight was 5 minutes early so unable to refund me and totally acceptable to sit on bus for an hour and a quarter. Others were on bus for an hour and a half! No communication, apology or explanation.”
“Don’t expect this company to care about your well being in any shape or form.
It is just a business,nothing more nothing less.
Just gets you from A to nearly B.”
