“I’ve booked to go dubai a few times with this company never had an issue
This year I was taking my sons dubai for new year
Unfortunately my dad passed away on 13th November, funeral was 8th December then my mum had a stroke on 15th December
I explained the situation to best at travel they was no help what’s so ever about me not going on holiday told me I’d lose 100% of my money
I then asked about changing flight names they said I need to cancel flights and re book. I understand terms and conditions but what about loyalty and compassion id never book with these again
My eldest son stayed back to look after his nan and I took my youngest son. Tried to make the most of it during tough times.
A similar thing happened to my mate last year with a different travel agency and they immediately returned flight money as a good will gesture apparently not with best at travel it’s all about the money. I take responsibility for not have had arranged to correct insurance but I’m confident that a company this size could have done more to help someone going through such a traumatic time”
“Absolute disgrace!!
Tried to do the decent thing and change dates but they didn't even bother booking and have since tried to delay a refund for the cost of the holiday by almost 9 months.
Have booked with them for years and this is how they repay you.
Do not touch with a barge pole! Deserve all they get if they go under.”
“We booked a holiday to New York for our Wedding Anniversary with best at travel. I had never booked with them so looked at reviews and went ahead with the booking. Everything that they did was exactly what we expected. They were very professional throughout and very competitive with their prices.”
