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Best at Flooring Reviews

4.8 Rating 269 Reviews

95 %

of reviewers recommend Best at Flooring

Company Reviews

4.8

Based on 269 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour

About Best at Flooring:

Here we pride ourselves on offering the highest quality products at the best prices, delivering throughout the UK on a daily basis to both domestic and commercial customers. Our online team share over 150 years of collective knowledge in the flooring sector enabling use to answer any queries that you may have.

Visit Website

Phone:

01138688653

Email:

sales@bestatflooring.co.uk

Best at Flooring 5 star review on 10th June 2023

Best at Flooring 5 star review on 20th July 2022

Best at Flooring 5 star review on 20th July 2022

Best at Flooring 5 star review on 20th July 2022

Best at Flooring 5 star review on 6th July 2022

Best at Flooring 5 star review on 31st March 2022

Best at Flooring 5 star review on 6th October 2021

Neil Phillipson

7

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“VERY PLEASED WITH SERVICE AND PRODUCT, COULDNT BE BEATEN ON PRICE.”

Posted 2 years ago

Good afternoon, We are so grateful you took the time to leave this feedback, I will ensure it is passed onto the team as I know they will be thrilled to hear that you were happy with the service they provided. It is fantastic that you are happy with the product and it proved great value. We hope you keep us in mind for any future jobs you may undertake! Thank you again, The Best At Flooring Team

Posted 2 years ago

“I had a really positive experience with this company, quick to deliver and super helpful to rectify a mistake I made in the order by re delivering and collecting. Kris was my point of contact and he could not have been more accomodating .”

Posted 2 years ago

Good morning Mark, Thanks for taking the time to leave us this feedback! I will ensure this is passed on to Kris and the team. Customer service is of course what we always strive to be at a 5-star level so it is always great to hear comments like these. We hope you will keep us in mind for any future projects! Thanks again, Team Best At Flooring :)

Posted 2 years ago

“Excellent customer support from choosing the flooring and getting a quote to organising delivery 5*.”

Posted 2 years ago

Good morning Elaine, Thank you so much for taking the time to leave us this review. We are thrilled you are happy with our customer support as this is something we work hard to maintain at a 5* standard at all times. We hope you keep us in mind for any future products! Thanks again, The Best At Flooring Team :)

Posted 2 years ago

“Can't rate the customer service more highly, they really went out of their way to sort my order out and arrange delivery and even sourced another supplier to enable them to get it to me earlier which meant I was able to get my flooring down in time for my kitchen fitting!”

Posted 2 years ago

Good morning Frances, We are thrilled that your flooring arrived in time for your kitchen fitting- we hope it looks fantastic! We strive for excellent customer service so I will ensure your feedback is passed onto our team. We hope you keep us in mind for any future projects you have. Many thanks, Team Best at Flooring :)

Posted 2 years ago

“Ordered flooring a few weeks ago for delivery on the 26 in Dorset I live in Norfolk doing a job for mother in law. Duly turned up on 26 AM excellent service thank you”

Posted 2 years ago

Good afternoon Olly, We are thrilled you are happy with the service you recieved and hope your Mother in Law enjoys her new floor! We hope you will keep us in mind for any future projects as we would love to work with you again. Many thanks, The Best At Flooring Team

Posted 2 years ago

“Good experience with Best at Flooring! Good quality flooring at reasonable prices. Kris was fantastic helping with problem with first delivery - sorted the problem fast and efficiently. Would definitely recommend Best at Flooring!”

Posted 2 years ago

Good afternoon Helen, Thank you SO much for taking the time to leave us this feedback. I will be sure to pass this onto Kris as I know he will be thrilled. We work hard to ensure our customer service is the best, no matter the situation, so to hear you would recommend us is amzing. We hope to work with you again in the future and thanks once again! -Team Best at Flooring

Posted 2 years ago

“First time used can’t fault anything about the service received from ordering to delivering and price. Excellent company and service would highly recommend this company.”

Posted 2 years ago

“The best value we could fine, for the quality flooring product we wanted. Excellent customer service. Delivery was punctual and helpful.”

Posted 2 years ago

Good afternoon! Thank you for taking your time to leave us such a positive review. We are so happy to hear you were satisfied with our customer service as this is something we work hard to maintain. We hope you will keep us in mind for any future project you may begin! Thanks again, The Best At Flooring Team

Posted 2 years ago

“From my very first phone call enquiring about flooring this Company has been the most helpful of all suppliers we have used for our project. Kris guided us through from start to finish including helping me with a plan of how to lay the flooring as we were going from hallway through kitchen and back into a dining area so it wasn't easy. We have followed his plan and its looking amazing.”

Posted 2 years ago

Good morning Debra, Thank you so much for your comments regarding our customer service as this is something we strive to be excellent in 100% of the time and I will ensure this is passed onto Kris, he will be thrilled to hear! We are so happy your floor looks amazing and hope you keep us in mind for any future projects! Thanks again, The FloorstoreTeam.

Posted 2 years ago

“Ordered karndean korlock frosted stone. The flooring was well priced compared with other suppliers and delivery was quick and hassle free. Laid the flooring myself and it looks very good. Extremely happy with the whole process and will definitely recommend and buy again.”

Posted 2 years ago

Good morning Blair, Thank you for taking the time to leave us a review. We are thrilled to hear you had such a positive experience when ordering your Karndean floor with us and the delivery was just as you had hoped. We can't wait to work with you again on your future projects! Thanks again! Team Best At Flooring

Posted 2 years ago

“Very efficient service and good communication from Charlotte.”

Posted 2 years ago

Good afternoon Cathrin! Thank you very much for taking the time to let us know about your experience 😊 good customer service is key for us and we hire you keep us in mind for any future projects! Thanks again, The Best At Flooring Team

Posted 2 years ago

“Delivery on time and good service. Very pleased with the product.”

Posted 2 years ago

Thank you so much for this lovely feedback. We are so pleased you are happy with the service and product provided! -The Best At Flooring Team

Posted 2 years ago

“The packs of flooring arrived very well packed, on precisely the promised date, in excellent condition. The finished result was excellent but we did lay it very well too!”

Best at Flooring 5 star review on 6th October 2021

Posted 2 years ago

Good morning Neil, Thank you so much for this amazing feedback! We are thrilled it all arrived on time and in excellent condition. It is great to see it fitted, the floor looks fantastic. We hope you keep us in mind for any future projects! Thanks again, The Best At Flooring Team

Posted 2 years ago

“Sourced flooring for me and delivered it in super quick time. Very pleased”

Posted 2 years ago

Good morning Jacky! Thank you so much for taking the time to leave us a review. We are thrilled that you were pleased with the service you received from us. We hope you will keep us in mind for any future projects. Thanks again, The Best At Flooring Team

Posted 2 years ago

“Great service, quick delivery and a good price.”

Posted 2 years ago

Thank you so much for your feedback, we are thrilled you had a positive experience and we hope you keep us in mind for any future projects you may pursue! -The Best At Flooring Team

Posted 2 years ago

“Used this company for an order of Karndean flooring. The lady taking the order over the phone was knowledgeable, helpful and friendly. The order arrived as planned and on time. Will be ordering again”

Posted 2 years ago

Good afternoon, We are so thrilled you had a positive experience and everything arrived as you hoped. We look forward to working with you again! Many thanks, The Best At Flooring Team

Posted 2 years ago

“Excellent service from Best at Flooring. Great prices of flooring, swift delivery, and above all impressive customer care from Charlotte throughout the buying and delivery process, but also 3 months later when I asked for VAT invoice. Thank you, will buy again and recommend to anyone!”

Posted 2 years ago

Hi Hana, Thanks so much for leaving this feedback, I will ensure this is passed onto Charlotte and the team. We look forward to working with you again! Many thanks, Best At Flooring

Posted 2 years ago

“I was quite pleased with my dealings with Best at Flooring although I did have to chase up as to whether or not my Karndean flooring had arrived as my understanding was that I would be contacted as soon as it had. I ordered £1111.00 worth of Karndean Palio Clic Arezzo flooring. As usual it did not live up to my expectations. We've had trouble with it in the past and only ordered it so we could run through from our dining room that had it through into the lounge. Not only was the shade different which we would be a risk given we've had the dining room flooring for two years now but it was a different thickness as the new flooring did not have the foam backing as the dining room floor so the new planks look cheaper and we had to fir a floor strip between the two rooms s a consequence which was very disappointing. However, there was also some damage to the planks which our floor fitter managed to work around when fitting. We did however, notice what we though were dirt marks, small black spots on three of the planks that had been laid. I cannot get them off as they seem to be some kind of ink possibly from the manufacturing process. I'll be interested to hear Best at Floorings response to this. Kind regards. Mike Barr”

Posted 2 years ago

Hi Michael, As a company who are dedicated to customer service, we are upset to hear about your most recent review. I would firstly like to thank you for acknowledging the quality of your experience within our team. As you have stated, unfortunately there can be batch and colours variations with any flooring products, however this must all be within commercial tolerance. In regards to the thickness of the product, Karndean offer the Palio Clic which is 4.5mm product and does not have a built-in underlay, Karndean, although not available through our website, also offer the Palio Core product which is 6.5mm and has a built-in underlay. Both these ranges are available in the same colours, but do have different product codes. We do ask all customers to inspect the products upon receipt for any damages, as we would be able to resolve this quite easily, either by offering replacement planks or a part refund for the damaged goods if they are useable, this should be done with 24 hours of receiving the goods. We have checked through our email inboxes and unfortunately have not received any emails or calls to report the damaged goods or the ink spots on the planks. I will happily get in touch with Karndean in regards to the marks on the planks and let you know their response asap. If you would like to give us a call to discuss this further that would not be a problem. I will email yourself as soon as I get a response from Karndean in regards to the marks on the boards. Kind Regards, Charlotte

Posted 2 years ago

“Second time of using Best at Flooring. Excellent company, good prices and communication. Goods arrived on time. Can recommend”

Posted 2 years ago

We are so glad you returned and are extremely happy you appreciate the customer service we try extremely hard to keep at our high standard. Hope to work with you again in the future! Many thanks Team Best At Flooring

Posted 2 years ago

“Kristy Taylor very Helpfuly”

Best at Flooring 5 star review on 12th August 2021

Posted 2 years ago

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Best at Flooring is rated 4.8 based on 269 reviews