Name: Betta Living
Rating: 3.30

“We went to Betta Living g through next, as a loyal Next customer i thought this would guarantee the quality i associated with Next how wrong could i be !!, we had a new kitchen fitted July 14 we have gone to the company with a few problems but their customer service us so appauling that the last time we had a problem it took them nearly a year to sort it with countless phonecalls promising to call back , we always had to ring back it went on for months I'm still not happy but lost the will to go on but now only 18 months most of the white gloss cover is coming away from the cupboards so he we go again trying to get this sorted !!! I would not recommend”

Helpful Report

Posted 8 years ago

So sorry to read of your concerns, I will ask your Installation Manager to contact you to discuss in relation to your recent problem. Please accept my apologies for your previous problems and we will work with you to resolve. Kind regards Lesley Customer Services

Posted 8 years ago

“I have doubts as to the veracity of a company that quotes a starting price in excess of £32K for a bedroom and then settles, after some negotiation, for £5K. Why could the finishing price have been quoted from the onset? No mentiuon, however, was made of the additional fitter's fee, so be aware that you will need an extra grand for that. The surveyor and fitter were both critical of the sales/management for their blunders. When asked about bedside cabinet heights, I was told one height (6850mm) by two independent personnel, had the electrician accomodate this height in his design and when the cabinets came, they were 7600mm; I ended up having to cannibalise the cabinets to fit. The bedroom, in the end was great, but the troubles undergone in the journey were avoidable and down to the incompetence of BettaLiving. I would not recommend this company.”

Helpful Report

Posted 8 years ago

Sorry to read of your experience this should not be the case but pleased to read that the end result is that you have a great bedroom. Please accept my apologies for the journey. Kind regards Lesley Customer Services.

Posted 8 years ago

“Firstly, they tell you that they are one of the fastest suppliers at installing kitchen when they come round for the sales quote, they took 3 weeks longer than the past 2 kitchens I've installed, so, I can't agree with that. They are expensive, I spend 2k more than my last kitchen, and this was for less kitchen whilst they had a 60% off sale, so you'd be wise to shop around. My main gripe though is the communication, poor customer care and indifference to the fact they actually cost me money. I booked time off work and they called at 10pm the night before they were due to tell me they weren't going to come on the Wednesday as planned. Then, on the Wednesday night, again late at night, they turned up at my house to tell me they would not be coming on the Thursday either, so thats 2 additional days of work that I lost. I'm self employed and it's nearly xmas, that £600 I am now out of pocket and because I then had to take additional days off I lost my client, and still no kitchen. Meanwhile, we have no kitchen, so we living off take aways which is really expensive. Finally they turn up on the Friday and Saturday, and finish the job on the Monday, so I had to cancel my weekend plans. Better living seemed totally un-phased by this, so I can assume it's a common happening. They also offered no financial compensation to the loss of earnings they inflicted upon me. Their kitchen range is limited, their customer care is poor and they cost me around £650 through take aways and loss of earnings and offered no compensation. Great. Merry Xmas.”

Helpful Report

Posted 8 years ago

Sorry to read of your experience, I will forward to your Installation Manager to look into and discuss further with you. Kind regards Lesley Customer Services

Posted 8 years ago

“Time bound fitters consequently fitting was sloppy. Clean up afterwards was poor. Fitters more concerned with getting home or moving on to the next job I had a two bedroom fitt when they arrived I asked them to do my large bedroom first as this room had been totally cleared and my bed was in second bedroom which was the bedroom for the second fit due to be started the following day. On my return home from work both bedrooms were in disarray their tools spread through out the two bedrooms, leaving nowhere for a bed to be laid. We only have a two bedroom flat so they had left us without anywhere to put the bed down make it and sleep on it. On the second day at lunch time the were very keen to get on the road to their next job. The handover was poor it was clearly evident the had put less than minimum effort in to cleaning up the drawers still had shavings in all surfaces were covered in dust through out the entire flat they offered to get their Hoover out and clean up, I declined their Hoover was responsible for spreading the dust through out the flat. Nice furniture we like the styling, sadly the fitting was only done with a modecome of skill with a slight nod to flush fitting joints. Attention to detail is very poor they were more concerned about getting away early, they even answered half the questions on the customer satisfaction survey and prompted you on the second part. The survey should be left with the client to complete free of harassment.”

Helpful Report

Posted 8 years ago

On behalf of Betta Living I would like to formally apologise for your experience, we have fallen short of the standards we set and more importantly you deserve. I have forwarded this onto the Installation Team to look into with a view to help improve our future service. Kind regards Lesley Customer Services

Posted 8 years ago

“Whilst the overall quality of the product is good, we have experience many flaws along the way. The designer came out to measure up and design our new wardrobes to our bedroom. He failed to take the correct measurements for a fireplace and promised us several features (a plain plinth and a single mirror on the feature door). The surveyor then came out and stated that the measurements were completely wrong, as one wardrobe would sit in front of half the fireplace. . This resulted in us having to come up with a different design ourselves extremely quickly as he was going on holiday the following day. This made the whole process feel extremely time pressured and stressful. He then also informed us that we were unable to have the plinth we had ordered or the feature door as they were not available in that design, meaning we had to make a big compromise on those items. We have been refunded a small amount as compensation for having to change the design but feel that this is in no way enough due to the fact that we now have features we didn't want. We would certainly hesitate before recommending to anyone else. The finished product is fine apart from having a plinth we dislike and a feature door we didn't want.”

Helpful Report

Posted 8 years ago

Sorry to read of your experience, I will ensure that your comments are passed onto the team involved to take on board, on a positive note good to read that you have found the quality of the product to be good. Kind regards Lesley Customer Services

Posted 8 years ago

“I like quality but not happy with designers/ engeeners job, they are like stubborns who planing not depends of individual needs and rooms but just in the easest way for them to make a furniture. In my case I have lost a lot of space in a room, where could easily be made more spacious wardrobe. Clients should be prepared for long hours discussion with designer and then later after weeks enegeener will take your time as well and could be that change plans what it has been agreed with designer. Why 2 people had to waist your time instead of coming just one engeener and doing his job? Looks like designer is just a sales person who push you to buy a product and promising a lot and when you paying and signing agreement then engeener changing design details telling you that no we can't do this way only one available way is that and so on.”

Helpful Report

Posted 8 years ago

So sorry to read of your concerns and your disappointment with the design/surveyors visits but good to read that you like the quality of you bedroom furniture. Kind regards Lesley Customer Services

Posted 8 years ago

“Nice product, poor service. Onus is on customer to sign off work and pay the fitter. Our fitter was lovely but there was a faulty part which meant he couldn't finish the job on the day. We had one drawer that couldn't be built. He said that betta living would be over within the week to fix it. We paid him. That was 6 weeks ago. Numerous calls to betta living but they aren't interested anymore. Very frustrated that a good quality product is ruined by staff in head office that don't care about retaining a good relationship with customers”

Helpful Report

Posted 8 years ago

Thank you for taking the time to write this review, so sorry to read of your concerns. I will pass onto the Installation team to look into as a matter of urgency (if not already completed) and please accept my apologies for the delay. Kind regards Lesley Customer Services Kind

Posted 8 years ago

Contd.... If you could please reply with you "B" order number of full post code this will allow me to trace your order and to investigate further. Unable to trace from the information supplied. Thanking you in advance. Regards Lesley Customer Services

Posted 8 years ago

“Had a bathroom fitted what a joke, chair for shower was missing, handles for vanity unit was missing, the fitter did not fit the tiles round the door properly they was not straight, this was beginning of September had them fit the bathroom, it is now 17th October and the fitter is here with a load of mess and trying to tell me my wall is out I explained my tiles that was on before wasn't out, he even shaved the ball of the lock in the door down so the door would shut. In my loft they had the boards up and not screwed them back down a friend went up in loft to get me something down and noticed this so if you have a problem check it all out first because they are straight there for the money as soon as it is fitted even when not finished, would not recommend.iIf they don't screw the boards down I'm getting in touch with trading standards fed up now.”

Helpful Report

Posted 8 years ago

Thank you for taking the time to contact, I am sorry to read of your concerns. I will forward to your installation team with a request that they look into this and work with you with a view to resolving. I trust that they will be contacting you shortly. Kind regards Lesley Customer Services

Posted 8 years ago

“We had the design manager (south) round and he said things will be done but when it came to installing it all went wrong Price way to high for the quality of goods Fitters took 4 weeks to finish and left us with no gas Poor fitting quality No communication from the design manager at all Fitters left a mess and seemed more concerned with rushing the job and go We will be seeking compensation Not happy at all Marion McDonnell dartford”

Helpful Report

Posted 8 years ago

Good afternoon Miss McDonnell, Please accept our apologies if you have encountered difficulties during your installation. I have forwarded your comments onto your installation manager who will contact you directly to discuss your installation. Kind regards Mark Customer services

Posted 8 years ago

“From start to finish was not good!, we ordered a made to measure fitted wardrobe costing nearly £2000 on the understanding the items could be supplied and fitted on a Saturday, we awaited a phone call from the delivery/fitting department, I had to chase them up and they told me i had supplied them with the incorrect phone number which was wrong - the correct phone numbers were on the paperwork! it was then decided it was an internal mistake from the invoice, they rang and told us all parts and fitting can only be delivered/fitted on a week day! After telling the staff on the phone I was not happy as I was effectivley missold fhey later came back and said if they could find a fitter they could fit on a Saturday although my wife still had to take a day off work to take delivery. A fitter eventually came and within half an hour went as he said parts were delivered damaged! The next week another fitter came and he fitted the wardrobe. He also advised that parts were damaged (the internal drawer unit) but that he could turn it round and hide the damage. After he left we noticed that he had damaged the ceiling and walls of our new house! He also left ALL the rubbish including damaged items outside our front door in our porch and we had to move it before we could get out. The doors are soft close but the doors do not really close properly and have to be pushed shut but to be honest i would not trust Betta Living to come and adjust the doors! I have not complained about this experience with Betta Living before as i can see no point as they would not repaint my new house ceiling and wall! All in all not happy and I would not recommend your company nor use you again. Th girl on the phone who arranged the Saturday fitting was the only person we came in contact with who was friendly and helpful throughout and appeared to go out of her way to help us. We have no complaints about her but overall the service was poor and less than expected.”

Helpful Report

Posted 8 years ago

Thank you for taking the time to write this review so sorry to read of your experience, I will ask your Installation Manager to look into your soft closing, I trust that he will be contacting you shortly. Kind regards Lesley Customer Services

Posted 8 years ago

“I totally regret choosing Betta Living for my new Kitchen and would strongly recommend anyone considering them NOT to. Since I've had my kitchen fitted 2 and a half years ago I have had to have fitters back out on several occasions ranging from doors having to be refitted because they don't stay aligned, to my work tops having to be completely replaced as they were very poor quality, and then also I have to keep on calling them to find out what's going on, And then when arrangements are made for a call back or a fitter coming to my home it never happens.”

Helpful Report

Posted 8 years ago

Thank you for taking the time to write this review, I am sorry that you have been troubled to contact via your review. Please accept my apologies for the lack of communication, I believe that your Installation Team have now been in contact and that an appointment has been booked with you. Kind regards Lesley Customer Services

Posted 8 years ago

“The process and communication is pretty poor. The first contact that came around is really "the sales person". She was with us far too long (2hours) We knew exactly what we wanted, so could not understand why it was so long? The second contact, was the poor chap who had to interpret what the first person had "designed". This lovely chap had to start from scratch and did a very good job of dealing with my husband who was furious at having lost 2 hours of his life for nought. The communication is poor in terms of not telling us that the second and third contacts are sub contractors and don't always accept cheques. Number two preferred to be paid in cash and number three was cash or internet banking? Communicate this fact with your customers please! The company do not remove all the off cuts and surplus building materials either.......it's in the contract apparently? Number Three wanted the bedroom completely emptied as he needed as much room as possible to work in and our bedroom is not big. There is no method or planning on delivery. This would be helpful to the fitter as the bits he needed first were at the bottom of the pile. We live in a 1 bedroom open plan house. There was not a lot of room for him to manoeuvre around all our worldly possessions. Anyway, he managed to do a great job despite the very cramped conditions. Despite the positive outcome, we will not be using Betta Living for our bathroom or kitchen as we don't feel the business has the customers needs at the top of their list. There are too many people involved in the process and five payments gets a bit tedious and unnecessary. I should not have to pay my council to collect the off cuts and excess materials, that should be removed by Betta Living. Thank you to the young man who travelled to us from Leicestershire to ensure we got what we really wanted and to H for the lovely wardrobe he built us.”

Helpful Report

Posted 8 years ago

Thank you for taking the time to write this detailed review, just to advise that we take all feed back seriously and will ensure that all teams are made aware of your comments for future customers. On a positive note it is good to read that your fitter did a great job. Kind regards Lesley Customer Services

Posted 8 years ago

“I have had several rooms fitted by Betta Living, and have been of superb quality. My new bedroom has also lived up to my expectations. However, be careful with the delivery teams, do not take your eyes of them. They smashed the screen on my TV whilst depositing the furniture in the bedroom. Unbeknown to my that they had done this, I signed the form to say all was ok and no damage done. Once the bedroom was completed and I returned the tv to the bedroom, it was then very obvious that the screen was broken. Betta living took my complaint, and totally disregarded any kind of support because I had signed the form. Sadly they have lost a very loyal customer, and I now have had to find a different supplier to fit my new kitchen, normally the business would of been Betta Livings!!!!”

Helpful Report

Posted 8 years ago

Good morning. Thank you for taking the time to write this review, it is good to read that you have found the quality of your new bedroom to be superb. It is with regret that you feel let down by the delivery company in relation to the screen damage but this is something that the delivery company deals with. Further I am sorry that because of this you have chosen not to go with Betta Living for your new kitchen. Kind regards Lesley Customer Services

Posted 8 years ago

“My initial experience was first class but since original bedroom was delivered and fitted, I wanted to then add a headboard, I have been pushed from pillar to,post, no one wanted to know, infact the girls in Chester showroom were quite rude, and no one ever got back to,you, eventually I spoke to Chris who put ,e I touch with the " add on " manager and hip hip hooray, my headboard was ordered and I have a delivery date. - get your act together and don't promise to deal with and get back and then just ignore.”

Helpful Report

Posted 8 years ago

Thank you for taking the time to write this review, sorry to read of your experience please accept my apologies. All feedback is taken seriously and I have passed this onto the relevant teams but pleased to read all was resolved. Kind regards Lesley Customer Services

Posted 8 years ago

“It seems betta living is all about the sale. Once sale complete and funiture is built, betta living are hard to get hold off. Also, once built the contractors do not take the waste packerging away. Leaving a lot of waste to get rid off. Is betta living ISO 14001 company?”

Helpful Report

Posted 8 years ago

Thank you for taking the time to write this review, sorry you are having difficulties in contacting. Should you need to contact do not hesitate to email: customerservies@bettaliving.co.uk and we will endeavour to assist you. Kind regards Lesley Customer Services

Posted 8 years ago

“i reccommend my 92 year old father fitter could not fault but betta living broke their contract .they started on the monday and tuesday.then took the fitter away on another contract leaving my farther without a sink and no electric.for 4 days.would i reccommend friends or family again no i would not.also i did not recieve my reward money.so i would never use betta living ever again g butterfield”

Helpful Report

Posted 8 years ago

Good morning Mr Butterfield, Please accept our apologies for the delay with your installation. With reference to the recommend and reward, after reviewing your file unfortunately you do not meet the criteria meaning you would not be eligible for the reward. Once again please accept my apologies. Kind regards Mark Customer services

Posted 8 years ago

“Started out badly with a salesman from the retail side who wanted us to sign there and then and would not let us discuss it. Then got a lovely man from the trade side who spent time with us and showed us a great design we were happy with. We paid a deposit but had not seen the surveyor and wanted to make some changes. Was told this would cost £45 and I had not seen surveyor. Had emailed and received no response. This was of course incorrect. Surveyor came and we had to change oven as too small. Tried to collect next payment but forgot to tell us if you pay by card it costs 2% extra. Had to call them to pay once funds had been reallocated. Called first number on list we had be given no answer. Called second number to be told I had previously called the wrong number - the one they did not pick up. Was told when originally purchased kitchen business was slow and they wanted to get new business and have now been told I will be called in a week and then will take another 4-6 weeks to deliver. Getting worried now that this company is not as good as they sell themselves even in the showroom no one was present in one and in the girls were having a jolly. Will I ever see my kitchen and will the delivery be hitch free and not be marked. I think service went downhill as soon as we said we were using our own filter. I think if anything is damaged they will blame us. Think carefully before u buy,”

Helpful Report

Posted 8 years ago

I am sorry to read of your concerns, for me to look into this could you please reply with either your "B" order reference or your full post code this will allow me to trace your order. Thanking you in advance. Lesley Customer Services

Posted 8 years ago

“B47165 This is our first review but second complaint. In the 11 months on from our bathroom installation the shower door handles were finally replaced after many phone calls and hassle. Now here we are again. The Led lights (long lasting we thought) started to flicker then 1 went out. It took several calls before Lee ordered 2 transformers. Phoned to say they had been delivered on 17th July. STILL WAITING FOR FITTER!! Today 11th August a second bulb is flashing intermittently. If this goes out are we supposed to shower in the dark? I am disabled and need a fully functional bathroom- PLEASE”

Helpful Report

Posted 8 years ago

Good morning Mrs Ainley, Sorry to hear that there are lights not working in your bathroom. I have logged your comments and forwarded them onto your installation manager and have requested contact be made directly to discuss a convenient date for the fitter to return. Kind regards Mark Customer Services

Posted 8 years ago

“The kitchen actual fitting was good. Customer service is diabolical I've made a complaint in april numerous phone calls no one has got back to me !!! Think carefully before using them”

Helpful Report

Posted 8 years ago

Thank you for taking the time to write this review, I am sorry that you are experiencing difficulties, in order that I can look into your concerns, could you please reply with your "B" order number or your full post code/details. Thanking you in advance Kind regards Lesley Customer Services

Posted 8 years ago

“B59392 - I feel it only fair to write another review about the installation of my bathroom since my earlier review was so damming. I am pleased to say that my bathroom has now been finished and that I am pleased with the end result. This is however only after two letters of complaint were sent to the company, the threat of stopping the project after a considerable amount of time and informing them that all outstanding work would be completed by a another fitter of my choice and their fitter not being paid. Surprise surprise as Betta Living on hearing this pulled their fingers out and completed the project in the two days given to them. Customers should not have to go through this and make threats to a company in order to receive a satisfactory product but on this ocasion this is what needed to happen in order for me to have the bathroom I payed for. Betta Living?????? Painfull Living more like.”

Helpful Report

Posted 8 years ago

Thank you for taking the time to write this further review, it is good to read that you are now pleased with your bathroom. Please accept my apologies on behalf of Betta Living for the journey you experienced. Kind regards Lesley Customer Services

Posted 8 years ago


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