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Betta Living Reviews

3.3 Rating 882 Reviews

56 %

of reviewers recommend Betta Living

Company Reviews

3.3

Based on 882 reviews


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0161 622 9460

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Customerservices@bettaliving.co.uk

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Betta Living 5 star review on 12th October 2016

Betta Living 5 star review on 12th October 2016

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I did not like being pressurised by the kitchen designer! The surveyor was very professional but omitted to check that the floor was suitable to put the washing machine in a different place to where it had been. The fitters were clean tidy and efficient but I am waiting to hear that they will be back to fix the problems with the washer. The floor is not strong enough and so the machine vibrates badly. Also the filter (to be emptied every week) is behind the kick board because the washer is seated too low! I was also not impressed that I was charged 3% on my deposit paying by card and had to go twice to the showroom to pay extra amounts due to miscalculation on your part. All in all not really impressed and hope the fitters can sort things out quickly so the floor can be tiled. Although the product is good, several weeks on the fitter has not returned to fit the last kickboard. When I rang the installation manager for advice about the vibrating washing machine .he was rude to the point of insolance. As an elderly widow I was very upset. Companies are not only judged on their product but more importantly on their customer service.”

Posted 8 years ago

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Thank you for taking the time to write this review and for all the feedback given, I will ensure that this is taken on board by the appropriate teams and I have forwarded your review onto your Installation Manager to look into re the remaining work. I am sure that he will contact you soon in relation to this. Regards Lesley Customer Services

Posted 8 years ago

“I had a kitchen fitted by Betta Living 2 years ago. The fitting is good and I'm pleased with the quality of the doors, cupboards, work surfaces etc. However I'm not happy with the integrated washer / dryer they fitted. I've had to have people round to look at it several times, and it is currently out of action again needing a part that is out of stock and will take possibly weeks to replace. Also the machine was the wrong size for my kitchen and the fitters had to put it on wooden planks to make it fit so it is very difficult to get in and out. Have paid half of what the appliance cost in getting it repaired”

Posted 8 years ago

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Thank you for taking the time to writer this review, disappointing to read and just to advise you that I have forwarded this onto your installation manager to look into. I trust that you will be contacted in the near future. In the meanwhile please accept my apologies and thank you for your patience. Kind regards Lesley Customer Services

Posted 8 years ago

“Having used Better Living in the past, we were unaware that they now charge the customer to dispose of the packaging and wood cut for the installation (salesman did not mention this to us)We told the surveyor that the price £6k should include this and he told us he would make the adjustment when the time came to dispose the rubbish. I was told I would initially have to pay and look to be reimbursed. The. Hippo bag wasn't big enough that they recommend to order and I had to dispose of all the extra cardboard, which unknown to me was full of sawdust! The sawdust went everywhere in the car and I had to take the vehicle to be valeted. I explained this to Better Living, this is unacceptable after spending a huge amount of money for me to run around and get rid of the rubbish! This has taken away from the experience of the whole bedroom refurbishment. When a customer spends a significant amount of money they expect a start to end finish job. Having chased the cost of the Hippo bag and cost to get my car valeted I am now told this wasn't agreed....I also had to chase up a refund for the TV that I had to provide as the one they sold to us was discontinued, the job was finished over a month ago. I have to wait another week for this money! I would say to any potential customer a good company is one that offers you a start to finish experience. The after service care Is poor and there's no excuse for treating a customer, let a lone a returning one in such an appalling way. I did give them the opportunity to put this right and call me back to advise of the outcome but no call was forthcoming! Finally, to all future customers when parting with any money ask yourself this "what happens if I need a call back or a refund for anything?!"”

Posted 8 years ago

“Expensive kitchen for what was provided. Units are good. However, the oven was left unconnected. The plumbing was poor - tap has come loose, and it is difficult to get underneath to tighten it - cupboard under the sink was flooded as the drain connection freed itself from its coupling. The company seem uninterested once the kitchen had been fitted. Wish I had gone elsewhere.”

Posted 8 years ago

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Sorry to read your comments, I will pass onto your Installation Manager to look into, we take all feedback seriously and will certainly look into in relation to the standard of the installation. Again, please accept my apologies. Kind regards Lesley Customer Services.

Posted 8 years ago

“We had a lovely bedroom fitted about 18 months ago, just a slight mark on one of the wardrobe doors but the door was replaced the next week with no problem and the fitter was brilliant. We decided we would like some further units fitted along another wall so I gave Betta living a call on 29th December 2015, I spoke to someone called Gareth who looked into our previous contract number and could see the plan of our room, he asked for several measurements of an alcove to ensure we had the correct size and depth of units. He also requested some pictures of the area to be fitted so I emailed them across and was told he would look into this for us and call me back. After 2 weeks I had not heard anything.... I appreciate that I had called in between the Christmas and New year break, so I called again and was told someone would ring me back..... After another 2 weeks had past, and with no call back, I rang again and spoke to Gareth who explained that he had passed our request on to another member of staff.... He even found the email that I had sent to him and that he had forwarded to this other person to deal with, I was told that I would definatley get a call back. After no call back I rang again and spoke to a lady, I explained the whole story again to her and also explained that one of the wardrobe door handles has now come off. She told me that as this was under warranty this would be fixed and she would get someone to call me to discuss the additional units and get the door handle fixed. Yes you have guessed.....no call back. So I rang again today only to be told that there is no record of our request for further units or that there is a wardrobe door handle that needs to be fixed...... I am at an absolute loss.... The customer service for this company is absolutely diabolical.”

Posted 8 years ago

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Sorry to read your comments and would love to look into this further for you, unfortunately the B Order number quoted brings up another surname. Could you please confirm your details- name and full post code to the Customer Services email address: customerservices@bettaliving.co.uk. Thanking you in advance. Regards Lesley Customer Services.

Posted 8 years ago

“I have a kitchen that wasn't designed or what I paid for! Surveyor got so many things wrong. Couldn't have the extractor fan that was designed due to its size. Because of this the unit had to be extended by 200mm to fit a work top fan. This extra 200mm means that we can not now have the planned breakfast bar due to a door. Bins planned for under a he sin, didn't fit the surveyor forgot about the waste pipes under the sink! Cutlery draw fitted with a plastic tray not the wood and metal one that was planned. I am now waiting for a response from the fitting company with regards to recompense due to miss selling.”

Posted 8 years ago

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Good Morning. Thank you for taking the time to write your review. I am sorry to read that you have had to have alterations to the original design. I have forwarded your comments to the installation team to review. Kind Regards Danielle Customer Services

Posted 8 years ago

“The wardrobes are great but the service wasn't. 1. First appointment no one turned up and no one let us know. 2. Overcharged until we questioned the price! 3. Took a week for anyone to get back in touch once the new price was agreed with the new finance agreement. 4. Johnsthon the guy who designed the wardrobes contacted me twice wanting a picture of our signatures on the paperwork so he could claim his expenses - 2nd contact was late at night. Most unprofessional. 5. Have asked for name of who to contact to make complaint - 2nd time requested and no one has got back to us. Very disappointed with betta living!!!! Would not recommend due to customer service approach.”

Posted 8 years ago

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Good Morning, Thank you for taking the time to write your review. I am pleased to read that you are happy with the wardrobes but sorry to read the comments regarding the design experience. I will pass all of your comments onto the sales team and installations. If in the mean time you would like to make a complaint you can do this via email or post to customer services. Kind Regards Danielle Customer Services.

Posted 8 years ago

“My builder who was installing the units has told me they are poor quality with a light laquer which chips easily. They didn't stick to appointed delivery schedule. They sent far too much product such as skirting, plinths etc which we were no doubt charged for. One door was the wrong size. Its hopeless trying to call them as they pass you around the company from pillar to post and are not the most generally friendly anyways.”

Posted 8 years ago

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Good Morning, I am sorry to read that you are not satisfied with the service you have received regarding your kitchen order. I have passed your comments onto the installation manager to look into the issues raised. I trust he will be in contact with you soon. Kind regards, Naila Customer Services.

Posted 8 years ago

“We've ordered furniture for 2 rooms from Betta Living. There were a few small hitches during the installation, but nothing major. However, when we thought about changing the bedside cabinets (previous ones were too small and had no drawers) the quote we got from Betta Living, even after discounts was very high. For this reason I think the after sales support is quite poor as is the respect for their customers.”

Posted 8 years ago

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Sorry to read that you are disappointed with the after service and that you find the price for changing the bedside cabinets to be high. Should you change your mind we would be very happy to quote you again. Kind regards Lesley Customer Services

Posted 8 years ago

“There are pros and cons to the kitchen service. 1- The sales person was reasonable but took some time 2 - You then pay separately pay for a person to do a survey 3- You then pay the fitters separately, who found that the survey hadn't picked up on some basic points 4- The fitters did a good job of fitting the kitchen 5 - Some parts are missing and a month later we are still waiting. 6 - When they speak to me they say the parts are coming directly from their supplier but they never do VERY POOR AFTER SALES SERVICE THEREFORE”

Posted 8 years ago

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Sorry to read of your experience, I will ask your Installation Manager to look into the deliveries of the remaining parts, please accept my apologies but I am sure that this will be resolved shortly with you. Kind regards Lesley Customer Services

Posted 8 years ago

“I have just had a bedroom fitted there was issues on the planning side you get a sales person first then a surveyer he picked up i needed extra sockets additional cost to you as they dont do eletrics .both measure the room there was issues with the measurements as my electrician picked up on new sockets I needed fitting the sales man draws a plan and then takes 33% deposit off you then the surveyer comes and draws you a plan on a different sheet please read all the small boxes in blue writing as they say they are not accountable for this and that it's up to you to initial each box .you get a lot of dust make sure you clear your room of every thing my joiner pat was very pleasant and did a good job my advice to the company make sure your work men have vacuum cleaners attached to there saws ect. And they have a dust mask. For health and safety reasons”

Posted 8 years ago

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Thank you for taking the time to write this review, sorry to read of your issues. On a positive note good to read that your fitter Pat did a good job, I will ensure that he is made aware of your comments. Kind regards Lesley Customer Services

Posted 8 years ago

“Went in to store and was very pleased with the customer service and they got us a booking the very next day for a home visit, which was due at 2pm, designer rang to say can we do 6pm but said if he couldn't make 2 then would let us no, that was the last we heard, waited in all day and am very disappointed, makes me not even want a kitchen from them now, was very excited but now very enjoyed”

Posted 8 years ago

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Good Morning, Thank you for taking the time to write your review. Sorry to read that you waited in for your appointment. I will send over your review to our call centre to look into but if at all possible if you could provide me with your details I can look into this. You can email customerservices@bettaliving.co.uk or call me on 0161 622 9460. Kind Regards Danielle Customer Services

Posted 8 years ago

“Very disappointed. Wrong work surface delivered. Wrong drawers delivered. Under cupboard bin far too large. Some cupboards damaged. Awaiting delivery of correct surface and drawers - not due until 4th January. Have requested someone to come and inspect but no one has come so far. Fitter excellent and purchased correct bin for us from B&Q. Just as well we are not expecting company over Christmas!”

Posted 8 years ago

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Sorry to read your review but your comments have been noted and forwarded to the Installation team to look into. I am sure that they will be in contact with you shortly to discuss. Kind regards Lesley Customer Services

Posted 8 years ago

“Poor after care not help full at all had 2 faulty appliences and could not give me any straight answers and were not helpfully at all”

Posted 8 years ago

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Sorry to read your review, we take all feed back seriously and will look into this for our future customers. Please accept my apologies for the service received. Kind regards Lesley Customer Services

Posted 8 years ago

“The work it's self is up to a high standard but the customer service is quite poor. My en-suite started to be installed in June, this work started 2 days late from the agreed date which wouldn't be so bad had I not already waited 8 weeks from the initial design stage. The plastering was very poor and had to be redone, this being done after I had already painted so I had to paint twice over. The 3 spot lights I supplied myself from Ikea still don't work all the time, the electrician has been back out to look at them but there's nothing more he can do. I not intend to get an independent electrician to look at the lights and claim back of Betta Living should it be an installation fault (which I suspect which the lights being brand new). Now we are in December and it's 6 months since installation, I'm still don't have a fully functional en-suite. I paid Betta Living just short of £7000, I could have saved myself at least £2000 of that and project managed it myself. You think your paying that bit more for a number one customer service where all the minor detail will be dealt with, clearly not. Would I recommend this company to friends, no. Would I recommend this company to enemies, no. Would I use this company again, no unless it was a last resort and rogue traders were fully booked.”

Posted 8 years ago

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Sorry to read of your concerns for which I would like to pass on my apologies. Just to advise I have forwarded this onto the Installation team to look into and work through with you. Kind regards Lesley Customer Services

Posted 8 years ago

“I have to say that,The Level of communication was Really poor with their head office, I been trying to contact the project manager last three days and leaving no of messages still on going and no reply! not satisfied at all :(”

Posted 8 years ago

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Good afternoon Mr Faz, Please accept our apologies that you are experiencing difficulties with communicating with the kitchen installation team. I have logged your comments and have requested your installation manager contact you as soon as possible. Kind regards Mark Betta Living

Posted 8 years ago

“My kitchen was to go in at the end of September . It did not go in until mid November. I have been without proper flooring for over 5 weeks. The kitchen is not finished. The microwave will not arrive until January. We are still eating in the sitting room. The dogs have no where to sleep. Thankfully the tiler and fitters have been jolly good at their jobs, as the folks at Betta Wotsit have not. Totally infuriating my partner who at one point has shelled out thousands with not one item to show for it. If you don't count the worktop that was delivered THREE times. At one point we could not even shut our front door and someone had to sit in the hallway in the cold until the worktop was removed. The last time I employed a company to install a kitchen. It was done in a week including getting someone in to do floor and ceiling. What will NEXT think about this? Not a very good advert. I am that partner and the only good bit about this whole process was the fitters. Betta Living are a shambles . A job promised to be completed by them in a "just in time delivery" fashion has turned into a long drawn out mess . Their inability to get delivery of ovens and microwaves led to 2 delays and we finally had to get the job done with the microwave to be delivered later. I would seriously not ever use this company . They took the best part of £5000 in instalments before I saw anything that resembled a kitchen . Delivery was stop start, with a worktop actually being delivered 3 times before it was finally ready to be installed. Worst is the feeling of having been conned . The promise was you sort out the walls and floors and we,ll do the rest . The reality was that they delayed once throwing out my tiler's timetable, were unable to deliver the oven twice, and we still have no microwave . Around all of this it is you the customer who ends up chasing them , rejecting worktop deliveries, unloading wagons to help get deliveries made and so on . But then you have paid out so what are you going to do !!? As I write our tiler is back in doing the retile. the fitters will be returning to complete snagging and fitting the microwave - whenever it arrives? Do Not Use This Company - they are amongst the worst I have ever encountered. I will be writing to both Betta Living and Next to seek recompense ..... oh and the microwave that still hasn,t arrived !”

Posted 8 years ago

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Sorry to read of your experience, I have forwarded to your Installation Manager to look into. I trust that he will be contacting shortly to resolve. Please accept my apologies for your experience to date. Kind regards Lesley Customer Services

Posted 8 years ago

“Rdelvery service poor, did I not deliver all items into my apartment despite being told iit was on 1st floor numerous times and there Bing a 3 man team. I am a single lady who had two brain operations and I had to get som of the white items upstairs or leave them in the communal area. The high gloss work tops and breakfast bar did have to stay in communal areas causing me unnecessary anxiety all weekend. The wrong side sink was delivered which hindered fitting by 2 days and the Caple extractor fan contained the wrong shape second vented chiminey. It was promised for delivery withe the sink however it did not arrive and I was told it would come 3 days later but fitter would be on another job by then. I will be looking for compensation for the inconvenience and stress caused.”

Posted 8 years ago

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Sorry to read of your concerns, I have asked your Installation Manger to look into for you. I trust that he will be contacting you shortly. Kind regards Lesley Customer Services

Posted 8 years ago

“Kitchen ordered in January. Survey done and 9 weeks later we were given a date. It came with wrong hob damaged hood and two other items that weren't even ours. Installed to a poor standard. Fitters due back next week to finish installation, hob would have taken 2 weeks to be corrected. Installation over all taken about 12 days which is was unusable. I'm told it will be made good and to the standard matching the installation and product in th nantwich show room”

Posted 8 years ago

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Good Morning, I am sorry to read that you are not satisfied with the service you have received regarding your kitchen installation. I have logged your comments and forwarded them onto the installation manager to look into your concerns. Kind Regards Danielle Customer Services.

Posted 8 years ago

“Initial sales person was lovely 50% off is a nonsense and should be scrapped - who in their right mind would pay the full price anyway Explanation of fees was over complicated and prescribed by the company - figures shown that were not relevant at all simply to make the actual version look better. Constant phone calls to agree the delivery date Lengthy visit by the guy who did the measurements (nice person though) Order was not correct when delivered - fitter sorted Damage to door frames by logistics - no response to resolve Damaged wardrobe door no date for a refit. Good fitter”

Posted 8 years ago

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Thank you for taking the time to write this review, we take all feedback seriously and will look into your concerns. I have noted that a replacement part has been order and I will ask your Installation Manager to contact you to discuss when the door will be replaced. On a positive note glad to read that you found your fitter to the Good. Kind regards Lesley Customer Services

Posted 8 years ago

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Betta Living is rated 3.3 based on 882 reviews