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Betta Living Reviews

3.3 Rating 882 Reviews

56 %

of reviewers recommend Betta Living

Company Reviews

3.3

Based on 882 reviews


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0161 622 9460

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Customerservices@bettaliving.co.uk

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Betta Living 5 star review on 12th October 2016

Betta Living 5 star review on 12th October 2016

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I have had my kitchen fitted for 18 months. When we bought the kitchen the salesman told us how good Caple appliances were. Please DO NOT by these I have had 5 ovens replaced. I have been electrocuted by one even the repairman did. So yet again CAPLE oven is broken taken over 10 weeks to get repairman out and it has been replaced but when fitted been given totally different model that doesn't match the bottom oven leaving a massive gap in between. Rang Caple who are really helpful (NOT) and told me to take it up with you so my answer to you Beta living you sold me these appliances you need to sort it out! my ARMY COMPENSATION was used to buy a kitchen so it is fitted to my disability due to having a spinal injury.”

Posted 6 years ago

“Kitchen is of good quality but. Two of the kitchen doors are different shades! After 6 months two new doors were sent but never fitted. I have emailed and phoned numerous times, all promises to ring me to sort but never happens. Also wiring badly done at back of washing machine and dryer, not boxed in hanging loose. One socket wired badly and started to burn, I had to pay for electrician to fix before it caused fire. Bits fell of which I had to stick back on, wall chipped and surround on microwave damage by fitters, all reported nothing done in two years! Kitchen cupboards lovely, wish I hadn't used savings now. Won't be having them to do bedroom.”

Posted 7 years ago

“wrong stuff delivered. poor communication.”

Posted 7 years ago

“When choosing a kitchen we saw these, a designer came round told us all units are sealed to prevent the panels from blowing. Great we thought!!!!! We went ahead had the kitchen fitted which cost us £10,000 pound! Lo and behold 6 months later panels by the cooker have blown along with a panel around the boiler casing, by the dryer and the door under the sink. Been waiting since April to have new panels fitted, the are stacked up in the kitchen, they are good at sending parts but not in a rush to do anything with them. Very poor quality and after sales service. Not worth the money we spent. And now left with panels that need fitting. Furious!!!!!!”

Posted 7 years ago

“This is not a review! Betta Living went into liquidation yesterday; Facebook page 'Betta Living We Want Justice' is trying to help customers salvage something from the situation. Good luck to all those affected xxx”

Posted 7 years ago

“I was told by the surveyor James yesterday that what I was promised by the designer a couple of weeks ago was a lie, I was told that the price I was paying included Down lighting under my cupboards and splash backs as I didn't want to have to pay out for tilingwas now not included in the price, I'm now not sure that I have made the right choice with bette living. I have been lied to and I don't like people who tell lies. As I have signed up I have no choice. Mrs Renshall.”

Posted 7 years ago

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Good Morning Mrs Renshaw, Very disappointing to read I will pass your comments over to the sales manager and ask him to give you a call direct and speak to the designer that came to see you. Sorry you feel like you’ve been lied to. Hopefully we can change how you feel. Kind regards Laura Customer Services.

Posted 7 years ago

“Very poor fitted cupboards and other issues.”

Posted 7 years ago

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Good Morning, Thank you for your feedback I’m very sorry to hear this. I’ve passed your comments over to the installations manager mark Edwards, I trust he will be in contact with yourself today. Kind regards Laura Customer Services

Posted 7 years ago

“I had a kitchen fitted 3 weeks ago. The kitchen itself is nice and was done quickly however the fitters that were contracted by Better living removed all of my plug sockets. I now have no way of using appliances not even a kettle in my kitchen! I raised a complaint the same day and 3 weeks later no one is actually responding to me to the point where I have emailed the CEO to try and get someone to give me a response. I cant even get my walls plastered as they will need to chanel out for the new sockets so there is dust everywhere and my son is Asthmatic, still this doesn't seem to concern them. A very angry customer”

Posted 7 years ago

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I would really like to sort this out for you however you have not provided us with any information, I am not able to trace your order would you be so kind as to email customerservices@bettaliving.co.uk with your name, order reference and full code so that your order can be traced. Thanking you in advance. Regards Laura Customer Services

Posted 7 years ago

“One star awarded due to them getting in touch very quickly after I submitted my online request. No further stars awarded due to their refusal to deal with me unless my husband was present (you know, just in case I've got above my station and strayed too far from the kitchen sink...).”

Posted 7 years ago

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Very sorry to hear this, I have passed the information over to the relevant sales department who will be looking into this. Kind Regards Customer Services

Posted 7 years ago

“Our kitchen was fitted in February this year. Upstands were not finished.Called the fitter 3 times for him to come back and finish the job and every time he would promise to call me and never did. It is nearly October now and and nothing has been sorted. One of the hinges became faulty as well. Would not recommend”

Posted 7 years ago

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Sorry to read this, please accept my sincere apologies. However i am unable to locate your order on our system. Would you be so kind to reply with either your B reference or your full post code, this will then allow me to trace your order and pass on to the relevant department. Thankyou in advance Laura Customer Services.

Posted 7 years ago

“I haven't got the installation done and already have lost my patience due to such awful customer service. To be honest I am thinking of cancelling my order. In May we confirmed our order with plans to do our kitchen installation in October. That should allow plenty of time to get through the process...right? I booked my tickets to India based on such plans so that I can take away with my 2 years old daughter and my husband can deal with the house full of work and dust. From July end we started booking in builders to do the underfloor heating, tiling, walls and etc etc which are very much based on the dates we require Bettaliving to do the installation. I have been chasing Bettaliving for weeks to confirm those dates as the whole plan sticks around it and we will incur severe damage finacially if at the last moment Bettaliving can not confirm the dates. After constant chasing for weeks I finally could reach the sales manager as the order was still stuck with sales. Just 2 weeks ago the sales manager told me that the colour of the sink that was in our order has been discontinued and we will have to choose a different colour. It was a 2 mins job and took me just one evening to confirm. I got a call this afternoon from Bettaliving to tell me that the order is in processing and may take up to 6 weeks to confirm and book a date. I tried to explain to the lady I was talking to that I will be in huge problem if I don't get the dates and she wasn't really bothered and couldn't even promise me the dates!! Today is 12th September. The builders are scheduled to rip off my old kitchen on 27th September and start all the work. Bettaliving kept on telling me that 5-7th October shouldn't be a problem and now I am in a situation when I don't have 6 weeks to wait. I am in a very difficult situation and with no one from Bettaliving trying to understand the complexities. I am unsure where I can go from here! If I don't get the dates confirmed by end of this week, I will cancel my full order and will expect a full refund. Its not my fault that it took months for Bettaliving to sort out the sink issue and have now left me in such a difficult position with the builders! We have already made payments for raw materials of 2k to them. Bettaliving - I ordered a kitchen worth more than 10k and is appalling this is how I am treated! What's the point of going for such an expensive brand if customers are treated this horribly?”

Posted 7 years ago

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So sorry to read this I believe that the issue regarding the sink has now been resolved and that we are looking to book in with you very soon. Please accept my apologises for this delay. Kind regards Lesley Customer Services

Posted 7 years ago

“Very poor customer service. Sturdy stuff but pathetic follow up.”

Posted 7 years ago

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Sorry to read this but not able to locate your order from the information replied, could you please reply with either your order reference or your name and full post code. So that this can be investigated further. Thanking you in advance Lesley Customer Services

Posted 7 years ago

“Can't get a reply from the Installations manager Mark Atkinson left messages and he never gets back to you.Disgusting custoner service stay clear once they have your money they couldn't care less”

Posted 7 years ago

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Sorry to read this, please accept my apologies for the poor communication you have received. Would you be so kind as to reply with either your full postcode or "B" reference number so I can trace your order and speak to the installations manager? Kind Regards, Customer Services.

Posted 7 years ago

“The design team from hedge end came out, designed the kitchen, it was fitted by his company, we have been left with handle holes in doors, we had ordered a basket cupboard, that never arrived, when it was requested, the cupboard unit was sent, no baskets - and the wrong size false door - we have requested someone contacts us, we have even shown them photos and no one is dealing with our problem”

Posted 7 years ago

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Sorry to read this and please accept my apologies. I have raised this with the Installation Manager, Andy Marshall who is currently looking into your order to see what has happened, He would really like to speak to you about this and will be in touch soon. Once again, please accept my sincere apologies. Kind regards Naila Customer Services

Posted 7 years ago

“Terrible customer service did not want to know when we were left with gas leak had to chase up constantly would never ever use again”

Posted 7 years ago

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I am very sorry to hear of this issue, I would like to resolve this issue however i am unable to locate your order. Please can you reply back With either your Reference number or Postcode. Kind Regards Laura Customer Service Team

Posted 7 years ago

“b73702 its just the beginning and thay carnt get that right we were contacted about 3 weeks ago now for more money fine payed next day and same time given a date delivery 17 june 2016 fitters 20th june 2016 ok fine fri came only the flooring and wall tile arrived on the phone I went no one contacted me back on sun night fitters text be with you Monday I replyed that the bath est wasent here but they still came ripped all my bathroom out mon came tue still no bath est so they did what thay could and left I phoned again only to be told the bathrood is still with the suppliers an wouldn't be with me till thurs so we have no bathroom and a none working old toilet till then its not good enough at all its not filled me with any confidence at all if thay can not get this right and there was no one who could say why I was told it would take 10 days start to finish now its going to take longer but thay are happy to take my money and it wasent the cheapest so you would think they would talk to you all the way through NO ONLY TO ASK FOR PAYMENT not happy at all lee from bettaliving told me you would always have been without a working bathroom anyway for 10 days”

Posted 7 years ago

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Sorry to read this and please accept my apologies. I have raised this with your Installation team, who are currently looking into your order to see what has happened, they would really like to speak to you about this and someone will be in touch soon. Once again, please accept my sincere apologies. Kind regards Naila Customer Services

Posted 7 years ago

“As soon as I had paid the money to Betta Living they became disinterested. Initially the installer was not there to finish the work and it was difficult to get support to complete the work. Subsequently the dosh washer borrow twice in the first 3 weeks. Betta Living eventually agreed to let me replace it but would not call back and so far have taken 3 weeks ams I still don't have the money. I see no evidence that they take customer Service as important.”

Posted 7 years ago

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Sorry that you feel this way and please accept my apologies. On a positive note I can advise that the necessary paperwork for the monies to be returned has been raised and presently with our accounts team. I trust that this will be back with you shortly. Apologies again. Regards Lesley Customer Services

Posted 7 years ago

“Order No 70 150 I usually read the reviews before approaching companies.Reviews about Bettaliving were not encouraging but a friend recommended and I went for word of mouth. Had problems from the very start, with the Surveyor who was extremely negative and made comments like this kitchen design is extremely challenging. I asked for a chimney hood when the Sales man discussed our requirements. Upon Surveyors visit, he made few changes and changed the design and failed to discuss the change to the design. Had to make several calls to get the installation date. When the Installers arrived, they found that the corner unit was not going to fit and left for the replacement unit to arrive. I took leave from work and the day was wasted. Contacted their installation Manager who never returned the call. Had to phone the fitter to find out when they were due back. The fitters were efficient and he did mention a week before installation about the size of the unit and they failed to act upon it. It took another day to finish the job and I had to rush back from a pre arranged function to sign the papers work. Found out that integrated cooker hood has been fitted instead of chimney hood.Upon contacting installation team I was told that due to ceiling height,they were unable to fit the chimney hood. This should have been discussed when the Surveyor came twice to finalise. Spoke to Andy Marsh who also promised to arrange collection of doors the fitters left behind and something I have paid for. This has not happened despite calling customer services few times. It seems that the fitter Tony Noble was more informative than the Salesman and Surveyor put together. Certainly not an easy Company to deal with. They need to be more transparent. Would not recommend this Company. People have also posted bad reviews on face book.”

Posted 7 years ago

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Sorry to read this and please accept my apologies for the service to date, I am aware that you have reported some issues and these are presently being looked into and I am sure that you will be contacted shortly. Kind regards Lesley Customer Services .

Posted 7 years ago

“Started off great....phoning up promptly to take stage payments and confirm delivery ect. After sales is shocking.....took 10 days to try and add a microwave to an order. As we speak holding on to try and get them to correct a worktop that has not been sized correctly. Left two messages and no-one has come back to me...spoken to 3 after sales staff all of which have been quite rude. I have a fitter being paid daily who has been held up for 3 days so far cos no-one is helping. The worktop in question was £600 for one peice and can not be used. Not happy at all right now so would not recommend at this point :(”

Posted 8 years ago

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Sorry to read your review but on looking into this it would appear the specialist worktop ordered on your supply only kitchen, it would appear that your own fitter has not got the necessary tools to complete the work. However, we are looking into getting one of our own fitters with the skills and tools to see if they can assist you. There would be a cost element to this. I have asked one of our Installation Managers to call you to discuss this further with you with a view to resolving this. Kind regards Lesley Customer Services

Posted 8 years ago

“We experienced problems whereby the fitter highlighted the design could not be physically implemented and a compromise had to be made. No samples of the granite were available at the time of the design or, as promised, during the granite survey process. We decided to go to a third party for granite due to the limited choice. We were offered a refund against the price of the granite provisionally agreed during the sales process. We have subsequently experienced problems with the doors which was reported on 26th January 2016. The company have advised the problems are due to a known manufacturing defect. The company offered to replace all of the doors and the majority of them were delivered mid February which are currently being stored in our garage. However we are experencing delays in a fitter being made available to install the new doors. The 21st March was the first target date followed by an agreed date of 4th April , but the fitter did not turn up. The latest date being offered is the 15th April, fingers crossed. So very satisfactory that the doors were replaced but many calls to the installation team and hassle to get them fitted. Also unclear why the company was not aware which of their customers had received the doors subject to the manufacturing defects. In general not a great experience for a kitchen costing the best part of £20k. Disappointed and fed up Yateley, Hampshire.”

Posted 8 years ago

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Please accept my apologies and disappointed to read of your experience to date. However I am sure that will be finally resolved on the 15 April when the doors will be replaced. Once again please accept my sincere apologies for these delays. Kind regards Lesley Customer Services

Posted 8 years ago

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Betta Living is rated 3.3 based on 882 reviews