Name: Betta Living
Rating: 3.30

“As soon as the cowboy fitters states that a wrong worktop was sent then everything went down hill. In the short term I have had to use other suppliers and get my own work staff in to complete a 3-5 day build that went on for 3 months. Bettaliving more like uselessliving!!”

Helpful Report

Posted 8 years ago

Sorry to hear this Mr Richardson, Please accept my sincere apology. We have received your emails and they are currently being dealt with. Kind Regards Laura Customer Services

Posted 8 years ago

“DO NOT USE THIS COMPANY !!!!! IVE NEVER KNOWN A COMPANY AS BAD AS THIS ONE ! THEY JUST WSNT YOUR MONEY BUT CANNOT DELIVER WHAT UOU PAY FOR !!”

Helpful Report

Posted 8 years ago

Very disappointed to hear of your experience, Please accept my sincere apologies, Your comments have been passed to installations where they will deal with yourself direct. Kind Regards Laura Customer Services

Posted 8 years ago

“awful service .wardrobes not fitted properly error on top of error.we still have wardrobes that we r not satisfied with as errors not acknowledged or dealt with.customer service rude and worse higher up u go.”

Helpful Report

Posted 8 years ago

We are in Correspondence with you regarding this matter; I believe you’re in contact with the installations department. King Regards Laura Customer Services

Posted 8 years ago

“we paid a lot for our wardrobes.the wardrobes were not fitted properly a lot of errors when we contacted customer services very rude and the rudeness continues higher up. we still have errors with our wardrobes not dealt with.”

Helpful Report

Posted 8 years ago

We are in Correspondence with you regarding this matter; I believe you’re in contact with the installations department. King Regards Laura Customer Services

Posted 8 years ago

“Appalling company. Worst service I have ever experienced. It has taken 4 months to supply and now they are just ignoring any contact to complain or claim compensation. I am going to sue the company and will post full details of how to claim against this terrible company. Beta living - if you care to reply it is Steve Broom here and I look forward to seeing you in court.”

Helpful Report

Posted 8 years ago

Dear Mr Broom, Very Sorry to read of your experience with Betta Living. I have noted your comments and asked Andrea Dennison to give you a call from the remedial department. She is looking into your order and very keen to speak to you regarding the issues. Please expect a call today. Please accept my sincere apologies. Regards Laura Customer Services

Posted 8 years ago

“Complete shambles from start to finish. Communication within the company is appalling and customer services is a complete joke. Filed a complaint to the MD but he didn't even have courtesy to acknowledge receipt or reply himself.”

Helpful Report

Posted 8 years ago

Thank you for taking the time to contact us. I am very sorry to have read about what’s happened. I completely understand your upset and disappointment with this situation. I just wanted to let you know that we have passed this over to the installations manager Chris Pinkney who will be handling your complaint now, the matter you have raised is already under investigation. . Kind Regards Laura Customer Services

Posted 8 years ago

“Long story , first salesman said I needed a new electrical board installing , surveyor overruled him and said no need for the the new electrical board , Kitchen fitter then said I know need a new electrical board at a cost of £200.00 , this was agreed reluctantly , and I contact the installation team and requested a refund ( no reply ) Complaint was lodged after numerous email which the failed to respond. I have request a certificate of safety installation , still no response, therefore I have no option but contact trading standards for further advice , my home insurance will be null and void if the electrical board has not been installed by qualified electrician.”

Helpful Report

Posted 8 years ago

Sorry to read this, please accept my sincere apologies.I have raised this issue with the remedial team who would like to help resolve the issues. They will be in contact with you shortly. Kind regards Naila Customer Services

Posted 8 years ago

“They treat customers bad. They come to visit the client and lie about pricing, Although the furniture seems to be good, would you buy from them when they come with this: If you give me one of this four items, we will give £500 for each; a written letter of recommendation, a social media review, a photo of before and another of after! They think we are stupid! I would never consider to have one of their kitchens or bedrooms! I gave one star because I could not give 0!”

Helpful Report

Posted 8 years ago

Sorry to read this but all our reviews are 100% genuine and we do not pay or bribe any of our customers to leave reviews or send in photos etc. All feedback, good or adverse is equally important to Betta Living to help us improve the company as a whole. Should you have any concerns, please address them in writing to our customer services email address and we will try to rectify them. Our email address is customerservices@bettaliving.co.uk Regards, Naila Betta Living

Posted 8 years ago

“I gave one star only because I couldn't give 0!!!! We ordered in April and were told a 4 - 6 weeks wait so booked our fitter for 8 weeks. Then had word that it wouldn't be ready for our fitter and had battles trying to even get the kitchen to us in this timescale. We went back to the sale an who fobbed us off and didn't even respond to the phone all we had with him!!!! So, the kitchen did arrive on the day our fitter was booked for but the worktop did not, 2 days later the worktop fitter (as the company would not let us buy it on a supply only basis, this by the way was only told to us after we had paid over £1000 deposit) arrived but the worktop did not, numerous phone calls and we were then guaranteed it would be delivered and futted today, the 25th July. Fitter arrived at 9:30 but again, no worktop was delivered. I have been on hold for 8 minutes to be told by Tammy she would need to speak to someone in 'stock' and would get back to me asap. In the meantime the fitter (who is equally as frustrating at this point) gets a phone all to say it won't even be delivered until tomorrow now. This was at 10:30, it's now 12:30 and no one has got back to me so yet to tell me of this! for a third day I have been in my house loosing money at work and waiting for delivery/something to be fitted and cannot progress. Absolutely disgraceful service and I will be telling everyone not to go anywhere near Bettaliving! We have been without a kitchen for 8weeks.... Serious complaints to be made”

Helpful Report

Posted 8 years ago

Sorry to read this, please accept my sincere apologies. However i am unable to locate your order on our system. Would you be so kind to reply with either your B reference or your full post code, this will then allow me to trace your order and pass on to the relevant department. Thankyou in advance Laura Customer Services.

Posted 8 years ago

“The kitchen itself is of reasonable quality but customer support was appalling.Some parts were delivered damaged. We expected this but had been assured that the difference with Betta Living was the support. We could not have been more wrong. Specifically :- It took 10 weeks to get the replacement parts. No one from their support team ever returned our calls.We had to constantly call them to chase and get updates. We had to contact their Directors before any real action was taken. On three occasions we were promised deliveries, booked our fitter only to be told the next day that the parts were not shipped. On two occasions we were told the parts were coming via UPS but that they were unable to give us the tracking number. Parts did not arrive. On two occasions the wrong part was sent. On three occasions the right parts but wrong colour were sent. Shambles. A critical part to allow our work tops to be fitted had to be sourced from Howdens(who incidentally were really quick to help). On two separate occasions the BL Sales manager promised to attend, list defects and resolve our problems. He did not show up or call to cancel. Touch up paint supplied does not match colour of kitchen units. On one occasion we were asked to collect a part from their showroom. When our fitter arrived the unit was the wrong style and wrong colour. We are currently in dispute with BL re compensation for the approx cost of all of the above (extra fitter days, parts and mods). Beware. We were told by a member of BL staff that our problems were because we used our own fitter. BL fitters get preferential next day service.”

Helpful Report

Posted 8 years ago

Sorry to read this, please accept my sincere apologies.I have raised this issue with the installations team who would like to help resolve the issues. They will be in contact with you shortly. Kind regards Laura Customer Services

Posted 8 years ago

“After my previous notes I have today received a delivery of remedial parts Having waited in all day the delivery arrived at approximately7pm and yet again some of the parts are wrong, this is despite the fitter,surveyor and myself making perfectly clear all the parts that were required. So 3 1/2 months on my kitchen still cannot be completed.”

Helpful Report

Posted 8 years ago

Sorry to read this. Please email us the details of the incorrect items and we will arrange for the correct items to be ordered asap. Our email address is customerservices@bettaliving.co.uk .

Posted 8 years ago

“Account or service reference : B68847, Account Reference: I am experiencing the following issue: We told when ordering that our kitchen would be fitted before Christmas, which in fact persuaded us to get it done in the first place. Due to an internal issue in the office in Farnborough (someone not doing paperwork they should have done), the finance paperwork was not completed in time, meaning that actually our kitchen wasn't fitted until the 23rd Jan, a month late. We were then promised a magic corner by sharaz ghoier in the Farnborough office as a show of goodwill due to their mistake. However, it is 6 months on and we have still heard nothing concrete about whether the magic corner will arrive, if it ever will. Despite many phone calls and emails to the company, none of which are returned, there is still no magic corner or any idea of if it has been ordered. Additionally, in his haste to sell us the kitchen, the salesmen gave us false advice about the flooring, meaning we had to get another tradesman to remove elements of the kitchen before he could do the floor, costing us more money.”

Helpful Report

Posted 8 years ago

Sorry to read this and please accept my apologies. I have raised this with the Installation manager, Andrea Dennison who is currently looking into your order to see what has happened, she would really like to speak to you about this and will be in touch soon. Once again, please accept my sincere apologies. Kind regards Naila Customer Services

Posted 8 years ago

“My kitchen was to be fitted the first week of April so the week was booked off of work. We then received a phone call to say the fitters were overrunning on a previous job and would not arrive until Friday!!!!! They arrived early on Friday morning, two fitters and began. Two more fitters arrived during the day and the work progressed quickly. It was pointed out to us that some of the parts were missing and these were reported to Betta Living by the fitters and the missing parts re ordered. The fitters worked until about 8.30 pm and were returning on Saturday morning to complete. The job was "completed" by lunchtime on Saturday. The fitting team were fantastic, the quality of their work exceptional, the house was left cleaned and all the rubbish removed. A few snagging items were pointed out to us and a list sent to Betta Living by the fitters. That's where the good part ends!!!! After hearing nothing and non returned phone calls we received some parts,and the fitters returned only to find it was not all the pieces and one was wrong. More phone calls from the fitter to Betta Living to get the correct parts. Another delivery and again one part correct and one part wrong. Since then we have made continuous phone calls, visited the store and done all we can to get our kitchen finished. Promises of phone calls back to us do not materialise, so called "we've emailed transport to phone you"get nowhere and I have no confidence that they even know what parts are required. Having phoned again today and still not received the promised phone call back I have had to resort to writing this as way of a complaint. It is so embarrassing to have people seeing that our kitchen is still not complete and people that we had told about the company would not be even contemplating using your company. I await a reply, however "wait" is a very loose term”

Helpful Report

Posted 8 years ago

Sorry to read this and please accept my apologies. I have raised this with the Installation manager, Chris Jones who is currently looking into your order to see what has happened, he has been in contact with you this morning about this and will be in touch again soon. Once again, please accept my sincere apologies. Kind regards Naila Customer Services

Posted 8 years ago

“RIP OFF, horrendous service. I was deceived by the sales person that he knew what I wanted which was same built in wardrobe as my friend that gave me the number not knowing that they have different showroom/department. I was meant to have a new kitchen and built in wardrobe in 2 rooms, the sales man arranged credit via a company called Hitachi -( biggest mistake by the way) because when I realized their customer service was very poor, sensed a foul play and also delivered wrong order, I informed Hitachi NOT to pay out - guess what. they went ahead and paid anyway. They left stacks of wood all over my house for over 6 months, made my house inhabitable, my children falling over and they did not care until I threatened to take them to court. To make matters worst, the kitchen was not purchased due to their surveyor's decision that they cannot fit my kitchen because of the layout, so I only purchased built in wardrobe and guess what? BettaLiving collected money for both kitchen and wardrobe, refused till today to give me amended copy of the contract as the kitchen is out of it though I managed to get a receipt of purchased product which Hitachi is not accepting. The case is in court and it's a nightmare - all Hitachi needs is the amended copy of the initial contract and Betta (Worse)living to return whatever money was taken from them on my behalf. This is a nightmare and cannot just believe it is happening in Great Britain.”

Helpful Report

Posted 8 years ago

Sorry to read this and please accept my apologies. I have raised this with the Regional Sales Manager to looking into your order to see what has happened. Once again, please accept my sincere apologies. Kind regards Customer Services Team

Posted 8 years ago

“If I could give them zero stars I would! We purchased a shower room from them in Dec, it was fitted in early March. Since the fit we have had no working toilet for 2 months, despite numerous calls and two official complaints. Eventually when another plumber was dispatched, he found the original fitter had 'bodged' the job and had broken a part which was why the toilet was constantly overfilling and had to be isolated. More worryingly the 'drinking water' had been connected to the dirty water in the loft - NOT SAFE TO DRINK, its now over four weeks since Betta (WORSE) Living have had this information and despite a second complaint going in over breach of Consumer Rights Act they have done nothing, breaching their own complaint policy yet again. A further call into Customer Services Manager last week I was promised a call from the installation director Mr Hurley - no surprises, no contact made with the customer. Betta Living subcontract the work out when they receive your purchase order, any return visits they want the original contractor to attend because it comes out of their pocket and not Betta Livings profit margin, I will not have a contractor back who thinks it is acceptable to fit DIRTY drinking water in my house. A final letter is en route to you, before I take you to court, I would not touch or recommend this company to anyone, the five year guarantee that comes with the fit, is simply not worth the paper that it is written on. As soon as you have paid a considerable sum of hard earned cash they do not want to know, nor do they have any teams to support and fix faults that occur afterwards, it is shambolic, for a national company. Trading Standards are now involved.”

Helpful Report

Posted 8 years ago

Sorry to read this and please accept my apologies. I have raised this with the Installation manager, Lee Carey who is currently looking into your order to see what has happened, he would really like to speak to you about this and will be in touch soon. Once again, please accept my sincere apologies. Kind regards Naila Customer Services

Posted 8 years ago

“Worst decision ever made going with Betta Living!!!! It's not the first time I have used them and hence recommended them as they have previously been good in the past. I thought they would be a reliable so got them to do my parents kitchen, but WORST decision ever made. I was thoroughly disappointed with the service for a number of reasons. Once the worktop was fitted I was told to contact them and they would then fit the sink. However they failed to fit the sink for over a week. This resulted in my elderly disabled parents being left without drinking water, and they were unable to access water themselves. That wasn't all, when I contacted them, the person fitting the sink said he will call back in one hour to let me know when it can be done; however they made no further contact. Apparently the worker WENT ON HOLIDAY in middle of the job, leaving it completely unfinished, with no update, WHATSOEVER. This responsibility was completely neglected, leaving vulnerable customers completely dissatisfied. All I wanted was someone to be honest and give me an actual date that they will be doing the work, however, they constantly made false promises 'oh I'll come later today, oh I'll come first thing in the morning'. The whole kitchen took almost 2 months, for which I, and my parents were VERY stressed throughout the whole time. Further to this, when I attempted to discuss my concerns with the MANAGER, he was SO RUDE, and said 'it's done now, I'm not even going to read your email'. Their customer service was thoroughly APPALLING. I could not have been any more DISSATISFIED with the whole process, but most of all, their attitude and work ethos. And the mannerism of the manager's was THE WORST. I should have read the customer reviews first because it appears there's a load of disappointed customers, primarily due to the customer service. B75292”

Helpful Report

Posted 8 years ago

Sorry to read this and please accept my apologies. I have raised this with the Installation manager, Steve Godden who is currently looking into your order to see what has happened, he would really like to speak to you about this and will be in touch soon. Once again, please accept my sincere apologies. Kind regards Naila Customer Services

Posted 8 years ago

“Absolutely horrendpus experience. 8 months later i am still experiencing problems with my shower and trying to get someone to deal with the problem is exacerbating. Wait hours to speak to someone after installation. Paid over 22 grand for kitchen and a bathroom, shoddy workmanship and poor customer service. AVOID at all costs!”

Helpful Report

Posted 8 years ago

Sorry to read this and please accept my apologies. I have raised this with the Installation Manager, Lee Carey who is currently looking into your order to see what has happened, he would really like to speak to you about this and will be in touch soon. Once again, please accept my sincere apologies. Kind regards Naila Customer Services

Posted 8 years ago

“Had a kitchen fitted about 4 weeks ago pleased but since had leak so damaged two of the new cupboards called on numerous occasions for a price for replacements and fitted price to replace so we can finish kitchen but no one has returned our calls so not happy”

Helpful Report

Posted 8 years ago

Sorry to read this and please accept my apologies. I have raised this with the Add On department manager, Steve Brack who is currently looking into your order to see what has happened, he would really like to speak to you about this and will be in touch soon. Once again, please accept my sincere apologies. Kind regards Naila Customer Services

Posted 8 years ago

“Salesman needs to let the customer tell him what they want in there kitchen,And not what he wants to put in there. (after all we are the customer) Too pushy for my liking didn't get off on the right foot as soon as he entered our home.will be looking else where for a kitchen that we can design.”

Helpful Report

Posted 8 years ago

Sorry to read this, please could you forward me your postcode and full name in order for me to locate your details and investigate further. Kind Regards Naila Customer Services

Posted 8 years ago

“I never prefer to buy anything from betta living kitchen. Service is too bad. I bought a kitchen from betta living in February . I have received my kitchen in may with wrong size. I already spoke to customer service and I have been told by manager you will receive new parts within 10 days. But still I haven't received any single item. Here different people call me from customer service and gave me a fake promises like received your delivery end of week. Now nearly 5 months and still my problem hasn't been resolved. It's totally unacceptable service.”

Helpful Report

Posted 8 years ago

Sorry to read this and please accept my apologies. I have raised this with your Installation manager, Andy Marshall who is currently looking into your order to see what has happened, he would really like to speak to you about this and will be in touch soon. Once again, please accept my sincere apologies. Kind regards Naila Customer Services

Posted 8 years ago

Betta Living Reviews