Name: Betta Living
Rating: 3.30

“Our kitchen fit was a shambles from start to finish and now we are getting no response from the customer service team. I have sent multiple emails having been advised someone would contact me and that has not happened. The only way to get a response appears to be commenting on here. So on that basis Lesley please response to one of the emails that I have sent you or provide me with the details of someone who will.”

Helpful Report

Posted 8 years ago

Thank you for your feedback - Really sorry to see you’re having issues. We are aware that you are in correspondence with the installations director. Kind regards Laura Customer Services

Posted 8 years ago

“We got a new kitchen fitted in August 2015, amazing job... BUT something went wrong within 12 months with one of the panels fitted near the sink... and that's when customer service became non existent. Having received the parts in a timely way I have spent the best part of 6 weeks chasing for a date for the fitter to confirm an appointment. Customer service is rubbish, no one knows what's going on and I am having to repeat myself every time. I am still waiting for a call...”

Helpful Report

Posted 8 years ago

Thank you for getting in touch, I'm very sorry to read about the issues you have been experiencing. Would you be so kind as to reply with either your "B" reference number or postcode so I can trace your order? Kind Regards, Vanessa. Customer Services.

Posted 8 years ago

“Had no cooker sinse friday when the door was bustwhile being fitted no phone calls from them it is tuesday now they are a disgrace shame on them”

Helpful Report

Posted 8 years ago

Very sorry to hear this, Please accept our apologies. I’m aware that you are in correspondence with your installations manager. Kind regards Laura Customer Service.

Posted 8 years ago

“Everything, Still waiting from 3rd August to have a completely fitted kitchen.”

Helpful Report

Posted 8 years ago

Sorry to read this, I have passed your comments onto Mark the installation manager to look into. He would really like to talk to you about this and will be in contact with you soon. Kind regards, Naila Customer Services.

Posted 8 years ago

“1. The installation has not been finished yet. Still some work to be done. 2. Because Betta Living delayed the installation for 4 days and my builder was booked to work on building work for those days now he is charging £2000 without doing any work because your fitter was working and occupied all the space. 3. Your sales man told us that your fitter will do all the kitchen fitting work except the electrical. But he didn't do the plumbing work for the washing machine/Dish washer. 4. Your fitter cam on Saturday at 2p.m and on sunday at 5pm and worked for late night. So my Neighbourer complained. 5. We lived without kitchen for Monday-Monday (8 Days). We were told that the kitchen will be fitted in 1-3 days. So we used to eat in restaurants and costs me lot of money. 6. The final work was done by my builder(who is/was doing the building work). 7. I will tell all my friends in Twitter/Facebook that never/ever purchase kitchen from Betta Living. 8. I should get compensation for my builders invoice and my restaurant bills. If not then I will make a complain in Betta Living twitter site. 9. I have emailed/phone Betta Living but no response.”

Helpful Report

Posted 8 years ago

Sorry to read your review, i have passed this onto Andy Marshall the Installation manager to look into, he would really like to speak to you and will be in touch in due course to discuss the issues raised. Regards, Naila Customer Services.

Posted 8 years ago

“My kitchen installation commenced three weeks ago and is still not finished. I was left without a sink for 10 days and no hob for 14 days and with 2 young children (2 &4) I would not call this minimal disruption as promised on their website. My phone calls and emails have not been returned and I have not been provided any details of when the job will be completed. The installation manager Mark Atkinson Has not managed any stage of the installation. If you have young children and want to avoid a health and safety nightmare with unfinished units avoid!”

Helpful Report

Posted 8 years ago

Sorry to read this, I believe Mark has already been in touch with you today and arranged for a fitter to return to complete the outstanding remedial works. Regards, Naila Customer Services.

Posted 8 years ago

“So far my boyfriends parents are in the middle of getting their kitchen fitted. This has taken about 5/6 weeks and still ongoing issues. The first was the doors fitted on the overhead cupboards, which weren't accessible if you are shorter than 5'5. The work hasnt been done as it should have been and conversations have gone back and forth to correct this. They have agreed with you, that some of the cost will be refunded and they are awaiting this. Today, they had a fitter come over to continue with the work, and argued that he is taking the family to court because he hasnt been paid by the company. Threatening behaviour in a clients house is unexceptable. They have tried to call the customer service team and emailed but not had any replies. This job is turning out to be a nightmare for all parties and needs to be addressed immediately.”

Helpful Report

Posted 8 years ago

Sorry to read your comments, I believe the payment issue was discussed with a member of the customer services team yesterday and is now sorted. With regards to the outstanding issues this has been passed onto the installation manager, Andy Marshall who will be looking into this. Kind regards, Naila Customer Services

Posted 8 years ago

“Waiting for our refund after declining the job as the quote wasn't right for us after second thoughts. Totally no obligation quote is rubbish by the way don't believe that! Have been waiting 2 months now and looking towards legal action”

Helpful Report

Posted 8 years ago

Very disappointing to read, I am speaking with Ray and the accounts department to see why there has been such a delay. Please accept our sincere apologies. I will ask somebody to contact you today with an update. Kind regards Laura Customer Services.

Posted 8 years ago

“Kitchens themselves are fine. Where they fall down is the fitting. We paid for them to fit as well as supply and massively regret it. Fitter was a day late - not a massive issue. When turned, he ripped out the hob + oven before proceeding to leave at 12pm. The next day he announced he was going to do another half day, then not come back the next day at all. Calling Betta Living results in promised callbacks that aren't made, or at least aren't made quickly. Highly recommend getting someone local and trustworthy instead of this lot.”

Helpful Report

Posted 8 years ago

Good Morning, I am very disappointed to hear this. Please accept our sincere apologies. I will ask the installations manager to look into this complaint. Kind regards Laura Customer Services.

Posted 8 years ago

“Vanessa- for my previous post, a simple sorry is not going to solve the matter. So you are basically admitting that the designer didn't advise me properly! And yet, the designer made me sign the contract- so basically a contract signed on falsehoods isn't valid! Besides I haven't agreed to any dates for fitting- the person I spoke to said she will contact the designer and surveyor and get back to me! I am still waiting for that phone call, but not suprised at all that I haven't received one yet! That your customer service is poor is well established, and not returning the promised call only validates that! I have written to the customer services myself to agree to the original conditions or return my money! On the matter of saying sorry and getting away with it, can I now say that actually I will only pay only 3/4 of the money I said I would. I know I said that I would pay so much before, but sorry for saying that- now I won't pay that money? Please be wary of betta living salespersons! They tell one thing, mostly false promises and make you sign the contract and then do what they wish! I can't give them any lower than 1 star- would have done exactly that if I could”

Helpful Report

Posted 8 years ago

Sorry to read your comments. I believe this is currently being looked into by the Survey & Delivery team. I trust someone will be in touch with you in due course. Regards, Customer Services.

Posted 8 years ago

“I signed a contract with betta review recently for fitting 2 bedrooms. They were all very nice when selling their product. They said they would fix the bedrooms at a date of our convenience, and they would even fix the 2 bedrooms at separate times, if that is what we wanted. Both me and my wife work during week and also weekends sometimes, and we thought this was fantastic! They sent the surveyor, who was also very nice and said the same things- how great they are with their flexibility and how they always think of their customers convenience etc etc. Everything great so far. Now starts the real customer service, if that's what they want to call it! When they called us to fix a delivery date and the days to fix the bedroom, they were rigid with the dates. Not only that, the person was so rude on the phone- it was like take it or leave it attitude! And to think that it is us who are paying for this! And no question of fitting the 2 bedrooms on separate weeks- have to be done at the same time! We asked to speak to this person's senior who said they will move the dates, but they have to do both bedrooms at same time! I asked them why they tell 2 different things- very nice and lovely when selling it and something else when the job is to be done! They said they can't speak for the designer or surveyor- in other words- we can con you as we like when selling, but what we do is up to us, not you! I lost it by then and demanded my deposit back! At this point the lady said she would get in touch with the designer and surveyor and get back to me! Still waiting to hear and keen to know what pack of lies they tell me now! Please, please avoid betta living altogether! They know nothing about customer service! All they are interested is in your money! There are many other better companies who may cost a bit more than betta living, but they know how to treat their customers!”

Helpful Report

Posted 8 years ago

Very sorry to read this. I will send your details over to the department you have been dealing with and ask someone to contact you direct to discuss the issues you are experiencing. I can see on the system that you have booked and agreed to a delivery and fitting date. I can only apologies for what the designer and surveyor had previously advised you. Kind Regards, Vanessa. Customer Services.

Posted 8 years ago

“No stars for BettaLiving as the back office messed up from start to finish. I'm happy with my kitchen, but would never curse my worst enemy with having to deal with their customer support. Absolutely horrid!!”

Helpful Report

Posted 8 years ago

Sorry to hear you feel like this. I'm not too sure what the problems are as the kitchen has been fitted with no issues stated on the paperwork you have signed and sent to ourselves. If you need to discuss this further then please contact your installations manager with the number provided on a text sent to yourself 13.07.16. Kind Regards, Vanessa. Customer Services.

Posted 8 years ago

“This company dont give a toss about their customers once they get your money. They left me with a leak under sink wrong size door to one cupboard tight boiler cupboard, so cant get front cover off to check boiler. Tbey said that they would get someone out to rectify these faults, but after numrous callsto them for going on for 2 Weeks they just keep fobbing us off. Avoid them like the plague, as they are just crooks. Got to pay someone else to correct the jobs they didn't bother to come out and rectify.”

Helpful Report

Posted 8 years ago

I would really like to sort this out for you however from the information contained within the review I am not able to trace your order would you be so kind as to email customerservices@bettaliving.co.uk with your name, order reference and full code so that your order can be traced. Thanking you in advance. Regards Lesley Customer Services

Posted 8 years ago

“NEVER AGAIN would I use this company. It all starts with all these big promises about quality of product and service but that could not be further from the truth. The problems started when we had order the original kitchen and worktops only to be told a few days before the fitting that the worktops have been discontinued, why offer them if this is the case? Even when we went to the showroom to look for alternatives they were still being offered. Then from there the kitchen delivery was delayed, after this the fitter (John) took 12 days to 'complete' (I say complete but that couldn't be further from the truth) a job which we had been advised would take 4 days. We had the area manager out who told us what a wonderful job he was doing, which was a joke. Once John had 'finished' none of the units were cleaned, meaning we are still finding sawdust and rubbish in the cupboards. Some of the units were damaged and John advised he would arrange for them to be ordered, this never happened, I took multiple phone calls for me to arrange this and the repairs have still not been carried out. Additionally the plumbing John did was appalling, which lead to the sink blocking up, the dishwasher and washing machine backing up and the washing machine still doesn't work after approximately 4 weeks which is causing a lot of undue stress in our home as we have two children the youngest being only 7 months old. FYI John, water doesn't run uphill. On top of this there are other issues such as the doors not fitting, cupboards not having backs on, the heat strip above the oven not being fitted correctly nor with the correct item and bits and pieces essentially being bodged into place. Away from the fitting it is nigh on impossible to get anyone to actually do anything about this. I think I have probably phones my installation manager Chris about 50 times, speaking to himself, Andy, Anthony and others without any resolution. Emails have been sent as well without response but they are more than happy to take your money, even though the job has not been finished the portion which we finance has been being taken for the last two months. Absolutely shocking from a company who promises the world but actually delivers nothing. DO NOT WASTE YOUR TIME WITH THIS COMPANY.”

Helpful Report

Posted 8 years ago

Good morning, sorry to read this and we will certainly look at putting things right for you, I am aware a date has been agreed for the fitter to return. Kind regards Customer Services

Posted 8 years ago

“I've had my kitchen for one month since installation and beta fitted it. The hinges are now broken on most doors, the bi folding door hinges and runners broke within the first week. Very poor kitchen quality, hinges and the cheap chipboard used. IKEA quality is better than this and I don't even rate ikea being good quality. My kitchen doors have been taken off because hinges broken. I wouldn't advise anyone to use this company, better off going to homebase except fraction of the price.”

Helpful Report

Posted 8 years ago

Sorry to read this and would like to look into further but from the information contained within the review I am unable to trace your order, would you be so kind as to reply with either your "B" order number or full post code. Thanking you in advance. Lesley Customer Services

Posted 8 years ago

“DO NOT USE THIS COMPANY. They are an absolute disgrace. Love to take your money but don't like to finish a job. I wish I had done my research before using them. Stay well clear. Do not return calls, lie and are rude. Complaining gets you nowhere. So frustrating. I wouldn't even give 1 star but that's not an option!”

Helpful Report

Posted 8 years ago

Sorry you feel this way! I have passed your information over to the Installations manager Andy who has informed me he will be in contact with you today to resolve issues. Regards Laura Customer Services

Posted 8 years ago

“PLEASE DO NOT USE BETTA LIVING!! take advice from all the people that have been let down by this company, there is now a Facebook page totally dedicated to all types of issues regarding this company that's how bad they are!! Following our kitchen installation which took 4 months due to betta livings incompetence we were told to submit our invoice for extra works carried out and we would be compensated for this, once they received our invoice from our installer they decided to offer us 50% of the invoice. On our refusal of the 50% we asked for full re imbursement and are now being ignored. We have had no reply since 2nd September. If only we'd Seen these reviews before handing over more thank £14000!!! Our ref is B70129 is anyone's interested”

Helpful Report

Posted 8 years ago

Sorry to read this, please accept my apologies for the poor communication you have received. I have passed the information over to the installations director who will be contacting your self today. Kind Regards, Customer Services

Posted 8 years ago

“Customer service is terrible! Please ask Robert Harley the instilation director to contact me as I was told customers are not allowed his email address”

Helpful Report

Posted 8 years ago

Sorry to hear this, please accept my sincere apologies for the issues you're having with your kitchen. I would like to resolve these issues, however I am unable to locate your order. Please can you reply back with either your "B" reference number or your full postcode? Kind regards, Laura. Customer Services.

Posted 8 years ago

“This company is a total nightmare I would not advise any one to be choosing them they have given me nothing but grief ,they are very nice until you sign on the dotted line then it's all down hill,they did not give us what we had asked for then we had to pay extra on top and wait 10 days for delivery now the delivery is here and major items are missing so work cannot be completed, to get through to them via phone is impossible and no one calls you back,I have sent dozens of emails and no response but an acknowledgement. I should never have gone with them. Please please listen to what I have to say Do not use them THEY ARE NOT WORTH IT!!!”

Helpful Report

Posted 8 years ago

Sorry to read this we are aware of your issues and the installation manager has already spoken to yourself and the items have been ordered Kind regards Laura Customer Services

Posted 8 years ago

“It seems like this company do not speak to one another about anything. They are extremely disorganised and none of my issues about their professionalism were dealt with. It seems like i have had to organise the times for the builders to come in order for it to correspond with the delivery, sometimes the builders would go home early if there was no delivery. They do NOT care about their customers satisfaction, once you have signed the dotted line they do not care. Do your research before going with this company. (don't)”

Helpful Report

Posted 8 years ago

Good Morning, I am very sorry to read this. Please accept my sincere apologies, I will look into your order and ask the relevant department to get in contact. Kind regards Laura Customer Services

Posted 8 years ago

Betta Living Reviews