Betta Living Reviews

Name: Betta Living
Rating: 3.30

3.3 Rating 882 Reviews

56 %

of reviewers recommend Betta Living

Company Reviews

Questions

Metrics

3.3

Based on 882 reviews

Customer Service
Communication Channels	Telephone

Visit Website

Phone:

0161 622 9460

Email:

Customerservices@bettaliving.co.uk

Write Your review

Tell us how Betta Living made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Betta Living 5 star review on 12th October 2016

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“On the good side, the fitters were polite and efficient and did a great job, the kitchen really looks the part. However, the appliances are a bit disappointing, to the extent of getting an engineer in to look at them. The dishwasher doesn't dry the contents, and if you put plates in a rack (which is meant for plates) that sits at the front by the door, the little flap to drop the wash tablet cannot open! It is also quite noisy. The oven and grill doors don't drop to 90 degrees so you cant use them as a holding shelf to look at stuff out of the oven, and the top oven has no shelf which it should do. The fridge freezer was set too high and the top shelves are unreachable but this is being rectified. However, the freezer is extremely small and holds about half of what my old one (also a 70/30) held. It is very disappointing. I understand that you could argue that I should have found out more when the sales consultant was here, but you cant always think of everything, and I think it should be the job of the consultant to point out all capacities and workings of appliances in detail. I did ask about the height of the oven (as its a higher built in one) but didn't ask about the freezer capacity as I thought it would be similar to my old one. My last point is about the rubbish and mess left by the fitters. I realise now that I signed to say that they would take nothing, and it was pointed out to me previously that they wouldn't take the old kitchen units away, but I wasn't really aware that they wouldn't take all the packaging, and off cuts and spare panels etc from the new fit. I think that Betta living should firstly point that out more strongly, but also offer a service to take away the new fit waste that the customer pays for. On a £10K kitchen, I wouldn't have minded paying £150 or so to have it all taken away. I know this is similar to getting a skip but if Betta living could take on the ordering of it and organise the actual manual handling of waste, it would be of great benefit to most customers Im sure. The fitters also made a real mess of the drive, it was (and still is) covered in sawdust. I understand this isn't an easy way past this, but maybe some kind of plastic covering over the drive which can be folded up at the end would save a lot of time in clearing up wet mulchy sawdust later. All in all, the kitchen looks great but the functionality of it is let down somewhat by the quality of appliances. I would have been willing to pay more for better quality and capacity.”

Helpful Report

Posted 9 years ago

Good Morning, Thank you for taking the time to write your review and for your comments. I am pleased to read that you are happy with your new kitchen and I will pass on your kind comments regarding the fitters. Sorry to hear that you are disappointed with the appliances I hope these issues have been rectified. Kind Regards Danielle Customer Services

Posted 9 years ago

“My wardrobe is fantastic and the service and fitter were 100% , u would really recommend the wardrobe and the fitter . Many thanks”

Helpful Report

Posted 9 years ago

Good Morning, Thank you for taking the time to write your review. I am pleased to see that you are more than happy with the service and wardrobes that have been recently fitted. I will pass on your kind comments to the fitters also. Thank you once again, Kind Regards Danielle Customer Services

Posted 9 years ago

“A very positive experience overall. Plus points: Overall quality of the kitchen and appliances, competitive price on kitchen units and appliances, professional service from all involved, ease and organisation of process and excellent standard of fitting. Things that could be improved: we would have liked to have purchased a granite worktop however the price was not competitive and we saved around £500 by going to a granite worktop supplier. The overall job would have been completed quicker had we not had to do this. Furthermore, the £250 referral reward needs to more clearly advertised as a gift voucher to spend on Betta Living products, as it currently gives the misleading impression of being a cash reward.”

Helpful Report

Posted 9 years ago

Thank you for taking the time to write this review good to read your kitchen installation was a positive overall experience and your comments regarding the referral scheme have been noted for future customers. Thanks again and kind regards Lesley Customer Services

Posted 9 years ago

“13 days ago I posted a review and was advised the customer services team would be in touch. What a surprise I've heard nothing which is par for the course with this company, do not use them!”

Helpful Report

Posted 9 years ago

Very sorry that you have not had a response but due to the festive break, there has been limited staff. I will ensure that a call is placed with you no later than the 4th January to discuss with you. Kind regards Lesley Customer Services

Posted 9 years ago

“As usual as returning customers, we were very pleased with the levels of communication given throughout the process. All the people who had input, from the initial telephone enquiry to the fitting, were courteous and knowledgeable. Respect was given to the fact that they were entering someone's home. This is why we have returned as customers a total of six times now!”

Helpful Report

Posted 9 years ago

Thank you for taking the time to write this review and that you keep returning. I will ensure that all involved are passed a copy of your kind words. Regards Lesley Customer Services

Posted 9 years ago

“Fantastic service and very good quality installation”

Helpful Report

Posted 9 years ago

Great comments thank you for your business. Kind regards Lesley Customer Services

Posted 9 years ago

“Very pleased with my new kitchen, staff on phone always very helpful, everything went as planned . Fitters where very good, would recommend.”

Helpful Report

Posted 9 years ago

Thank you for taking the time to write this review, good to read that you are very pleased with your new kitchen and that you would recommend. Kind regards Lesley Customer Services

Posted 9 years ago

“Absolutly brilliant firm no problems with the company really goes out of its way to give you the perfect style kitchen I would like to thank Paula the designer and James the surveyor and to cracking fitters nick and mick from Carlisle for the brilliant job they did,,, Anyone who wants a new kitchen please go to better kitchens you will not be disappointed.Dot and Dave from wigan.”

Helpful Report

Posted 9 years ago

Thank you for taking the time to write this review, so pleased to read that you are enjoying your new kitchen. I will pass on your kind words to all mentioned. Many thanks Lesley Customer Services

Posted 9 years ago

“Furniture was delivered on schedule but there was a mix up and the fitter came a day later than expected. However, it was eventually fitted well and we are very pleased with the result. We would consider using them again.”

Helpful Report

Posted 9 years ago

Thank you for taking the time to write this review, good to read that it was fitted well after the initial mix up. Kind regards Lesley Customer Services

Posted 9 years ago

“Initial information from sales person inaccurate and misleading Survey from fitting company good Fitter good but disappointed we had to remove rubbish etc The box we signed to say we would was tiny and not really pointed out to us Would probably not use you again. Used you for this as you fitted kitchen over 10 years ago and were excellent but maybe your company has changed”

Helpful Report

Posted 9 years ago

Thank you for taking the time to write this review, sorry to read of your disappointment regarding the removal of rubbish, be assured we take all feedback seriously and have noted this for our future customers. Kind regards Lesley Customer Services

Posted 9 years ago

“We had both our daughters bedrooms fitted with wardrobes, overbed storage and desks/dressing tables. We are extremely happy with them and they look gorgeous. The service from booking a consultation to end of fitting was extremely professional, welcoming and friendly. The furniture was delivered very ealy and were notified by text prior to arrival so you weren't sitting in all day. The fitter arrived prompt after introducing himself by text prior to arrival. The fitter we had Mel was very tidy as he worked and left everywhere tidy at the end of the day. The workmanship is excellent and will definitely be using Betta Living again for our bedroom and have no hesitation in recommending them.”

Helpful Report

Posted 9 years ago

Thank you for taking the time to write this glowing review following the fit of your daughters bedroom. I will ensure that all involved are passed a copy of your kind words. Great to read that you would recommend. Regards Lesley Customer Services

Posted 9 years ago

“Excellent job done by the fitters who worked nonstop to produce a brilliant end result with minimal disruption. Delighted with our new kitchen.”

Helpful Report

Posted 9 years ago

Thank you for taking the time to write this review, great to read that you are delighted with your new kitchen. I will ensure that your fitting team are made aware of your kind words. Regards Lesley Customer Services

Posted 9 years ago

“Very satisfied with our resent installation, highly recommendable.”

Helpful Report

Posted 9 years ago

Thank you for taking the time to write this review, good to read that you are very satisfied and will ensure that all involved are passed a copy. Kind regards Lesley Customer Services

Posted 9 years ago

“Excellent service.Very good quality .Thank you so much.”

Helpful Report

Posted 9 years ago

Great review and thank you for choosing Betta Living. I will ensure that your comments are passed onto all involved. Kind regards Lesley Customer Services

Posted 9 years ago

“Very good product and value for money. Efficient from design through to fitting. Only negative was two unit doors need replacing but I'm confident it will be done quickly and to our satisfaction”

Helpful Report

Posted 9 years ago

Thank you for taking the time to write this review and that the product is very good, I am sure that the replacement doors will be dealt with in a timely manner and of course to your satisfaction. Kind regards Lesley Customer Services

Posted 9 years ago

“Very disappointed. Wrong work surface delivered. Wrong drawers delivered. Under cupboard bin far too large. Some cupboards damaged. Awaiting delivery of correct surface and drawers - not due until 4th January. Have requested someone to come and inspect but no one has come so far. Fitter excellent and purchased correct bin for us from B&Q. Just as well we are not expecting company over Christmas!”

Helpful Report

Posted 9 years ago

Sorry to read your review but your comments have been noted and forwarded to the Installation team to look into. I am sure that they will be in contact with you shortly to discuss. Kind regards Lesley Customer Services

Posted 9 years ago

“Service was good and as per the expectation, but they sent some wrong material and bit of small size. So,now have to deal with the support team to get the replacement. Don't know how smooth the process is going to be.”

Helpful Report

Posted 9 years ago

Thank you for taking the time to write this review, I am sure that the remaining progress will run smoothly for you. Kind regards Lesley Customer Services

Posted 9 years ago

“Poor after care not help full at all had 2 faulty appliences and could not give me any straight answers and were not helpfully at all”

Helpful Report

Posted 9 years ago

Sorry to read your review, we take all feed back seriously and will look into this for our future customers. Please accept my apologies for the service received. Kind regards Lesley Customer Services

Posted 9 years ago

“I designed my requiments. Post my design Aaron provided costs. Ilyan the surveyor measured accurately. I requested set dates for delivery & fitting. All dates were met. Lee the fitter was brilliant & so helpful.”

Helpful Report

Posted 9 years ago

Thank you for taking the time to write this review, I will ensure that all mentioned are passed a copy of your kind words. Regards Lesley Customer Services

Posted 9 years ago

“Good price, quick delivery”

Helpful Report

Posted 9 years ago

Thank you for this review, short and precise. Kind regards Lesley Customer Services

Posted 9 years ago

Betta Living is rated 3.3 based on 882 reviews