Big White Box Reviews

4.91 Rating 980 Reviews
99 %
of reviewers recommend Big White Box
Merchant Metrics
Shipping & Delivery
Delivery Methods
Postal Service, Courier
Average Delivery Time
Next Day
On-time Delivery
99%
Accurate And Undamaged Orders
99%
Customer Service
Communication Channels
Email, Telephone
Queries Resolved In
Under An Hour
Customer Service
4.81 out of 5
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Phone:

01908 511551

Location:

Unit 15 Cuckoo Hill Farm, Hanslope

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Needed it next day however courier took it back as there was no one in, and didn't get it until three days later. Upset at having paid for next day delivery.
Posted 1 year ago
Hi John,

Thanks for the feedback, as you quite rightly pointed out you opted for next working day delivery and we tried to deliver your order the next day, unfortunately if you're not home to receive the parcel this is not something we can control. We do however use DPD who have sent you two emails and two text messages, one the day before the delivery advising the parcel would be delivered the next day, this email also contains options on what to do if you are not going to be at home, i.e. leave in a safe place, deliver to a neighbour or deliver another day etc. the second email and text message sent on the morning of delivery has your one hour delivery time slot and also the same advice on what to do if you are not going to be home.

Unfortunately as there was no one at home to sign for the parcel and you hadn’t selected any specific delivery instructions the item was taken back to the courier depot (Friday) and I can see the item was then delivered to you on the next working day (Monday)

Big White Box
Posted 1 year ago
Big White Box is rated 4.91 based on 980 reviews