Big White Box Reviews

4.91 Rating 980 Reviews
99 %
of reviewers recommend Big White Box
Merchant Metrics
Shipping & Delivery
Delivery Methods
Postal Service, Courier
Average Delivery Time
Next Day
On-time Delivery
99%
Accurate And Undamaged Orders
99%
Customer Service
Communication Channels
Email, Telephone
Queries Resolved In
Under An Hour
Customer Service
4.81 out of 5
Read Big White Box Reviews
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Phone:

01908 511551

Location:

Unit 15 Cuckoo Hill Farm, Hanslope

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Product and service excellent but many marks lost for your delivery partner DPD
Posted 7 months ago
Hi Steven,

Thanks for the feedback and I'm sorry to hear you had an issue with DPD. We use DPD as they are the best courier there is in our opinion, but of course there are so many variables in the delivery process that even DPD don't get it right 100% of the time.

I've had a look at your order and can see the parcel was delivered within the 3-5 day advised delivery time, in fact it looks like it was delivered in 2 working days from ordering.

It would be really helpful if you could get in touch on 01908 511551 to let us know what the issue was with your delivery.

Regards
Andrew
Big White Box
Posted 7 months ago
Just bought 2 packs of awning rail for my campervan. After fitting them we tried them out on a weeks holiday only to come back to the van on a windy day to find part of the awning had pulled out of the rail. On returning home I measured the internal diameter of the rail and found it to be 9.75 mm, NOT 8mm as stated on their website. If I had not cut and fitted them I would have returned them.
Posted 7 months ago
Hi David,

Thanks for the review and I'm sorry to hear there was a problem with your product. If you would like to get in touch we can arrange an exchange for you.

Regards
Big White Box
Posted 7 months ago
lack of appreciation when I rang to query something - no empathy for my complaint / problem whatsoever - whilst I fully agree the delivery time was shown on the webpage - the lack of empathy that that the page has TWO * (why would you look for two?) could not even see my point when I brought it to his attention. Badly handled sorry - wont be back
Posted 1 year ago
The company is fine but my purchase was disappointing. I bought a flat hose in a reel. On the product information it says quick to reel back in. This is a flimsy bit of kit, looks like it’s coming apart all the time the hose is being re-wound. It’s not easy to use at all and will probably end up being put into a plastic bag instead of on the reel. Disappointed. Contacted Big White Box who were very efficient at replying but it’s the product which is poor.
Posted 1 year ago
the cleaner I bought in the spray bottle was half empty when it arrived .the top was not tight enough .
Posted 1 year ago
Hi David,

Thanks for the feedback and I'm sorry to hear you had a problem with your order. We have now added an extra step in the packing process to ensure lids are checked and secure before dispatch to avoid this happening again in the future.

If you would like to give us a call on 01908 511551 we can help you with your order.

Regards
Andrew

Big White Box
Posted 1 year ago
Big White Box is rated 4.91 based on 980 reviews