“Thank you, Freddie for being so amazing at helping me with my new motor I bought. Freddie is very professional. He responded in a very timely manner. He tried to help me fix Motor at home. Bike berry is a big part of our family. We buy parts motors from them all the time we’ve never had any problems with their motors. I recommend buying their motors. It’s a lot of fun putting these motors on your cruisers and riding around town. It’s a great way to teach your kids how to build a motor. Thanks again, Freddy for being amazing. Your customer service was on point. Beronica”
“Frankie was very helpful and a swift response that answered my questions. My first time ordering from Bikeberry. I’ve heard good things about the quality of their products. I’m looking forward to getting my preorder 26” mag wheels when they’re in. Once mounted I’ll include pics and a video of the outcome. Thanks for your help and quick response time. 👍”
“I bought a new sprocket adapter. The rubber pieces that arrived were two different thicknesses. Unable to locate where the thin or the thick one was placed I went to bikeberry.com.
I used the chat feature on their website and was connected to Alvin.
Although I purchased the item on Amazon Alvin looked at the picture I sent him and instructed me in the correct placement of the parts.
Could have saved myself over an hour if I just would have went there first.”
“They have a part that I cannot find anywhere else, a laid-back seatpost for a lowrider.
I bought one (FH-LBPOST-BLK), super happy with it. Then bought a second bike so now I need another. Out of stock. But Alvin Seville, customer service rep staffing the chat, answered my request even after telephone support was closed. He assured me they would let me know when the part arrives again. I value this customer service!!”
“I recently discovered an electric start kit for my bicycle. If you have basic mechanical skills, the assembly is straightforward. The kit includes everything you need to get started, except gasoline. I've been riding the bike for a few years, and the only modification I made was to the rear sprocket. I live in a hilly area, and I don't always feel like pedaling. The provided rear sprocket is adequate for most riders in terms of power and speed, but I wanted a little more oomph. I'm happy to report that the electric start option with pull start backup has been the best configuration so far!”
“DO NOT BUY from bikeberry.com! Bad policy=bad customer satisfaction. I purchased a bike for $630 and it arrived defective due to the front fork being bent to the point of not being able to even put the front tire on. So, not even being able to ride the bike you'd think that they would exchange the bike for customer satisfaction...NOPE! Seems customers satisfaction is not a priority. I have all chat transcripts, saved and on file, from 3 different days trying to get this resolved. I have photos of the defect and the packaging it was shipped in. The packaging was perfect on arrival but in one of the chats they tried to say shipping could’ve damaged it even though photos were already sent. In the first chat log, they wouldn't provide me with a return authorization. They do/say whatever they feel even if it’s not accurate/true. Also, their return policy page states that they will refund or exchange a defective PRODUCT, and after 5 days of normal use. Remind you, I wasn't able to even test it for 5 days because its defective beyond rideable out the box. So what did they do? They state that the fork will be replaced because that's the defective "product", and that their warranty policy will override their return policy..HUH? Here's the issue: I did not buy the fork as the "product", I purchased a brand new bike as the product. The fork happens to be a part of the bike but again I did not buy a fork. I spent $630 for a bike, NOT A FORK. At this point, I’ve had enough, I’ll NEVER purchase from Bikeberry.com again. We’ll see if they honor their 1 year warranty if the need arises. So, they send the fork, and now I'm responsible for replacing the fork and fixing a brand new bike that I haven't even rode yet. I also had to disassemble the front brake just to be able to transfer it over to the new fork, it’s been a complete headache. Bikeberry.com has awful customer satisfaction policy and I would HIGHLY RECOMMEND SHOPPING ELSEWHERE! They didn’t even offer any compensation for the hassle…TERRIBLE!”
