Login
Start Free Trial Are you a business? Click Here

Binance Reviews

3.0 Rating 861 Reviews
47 %
of reviewers recommend Binance
Company Reviews Questions Metrics
3.0
Based on 861 reviews
Shipping & Delivery
Delivery Methods
Courier, Postal Service
Average Delivery Time
Next Day
On-time Delivery
95%
Customer Service
Communication Channels
Email, Live Chat, Telephone
Queries Resolved In
Under An Hour
Customer Service
3.5 out of 5
Returns & Refunds
Refunds Process
Very Easy
Returns Process
Easy
Visit Website

Write Your review

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful
Eileen
Unverified Reviewer
“They spread this false news that the bad comments and reviews they get is from their competitors and this is so not true that believe is very false. I personally lost $69,000 in BTC to these guys. I was almost going insane. Right about 2 weeks after my ordeal with them I tried using the recommendation from someone on one of the comment section’!!!! joehackBTC !!!!! via telegram with my prove and everything they took legal actions against them and help filed a complaint against them and I got my money back, I was able to get all my money back less than 48 hours when the heat was unbearable for them.”
Helpful Report
Posted 4 years ago
Anonymous
Verified Reviewer
“Company has possession of my coins, but wants 0.002 bitcoin to release the coins to me. All transaction and processing fees for the transaction have already been paid, and Binance admits it has possession of my property. They are criminals.”
Helpful Report
Posted 4 years ago
Abhimanyu Agarwal
Verified Reviewer
“Worst customer service in crypto world. Just focused on increasing likes on twitter and adding customer but not focused at all in solving faced by existing customers. Even after 20 days no solution to the complain raised”
Helpful Report
Posted 4 years ago
TJ
Verified Reviewer
“Binance has a very Nice Website easy to use and Trade on also excellent staking Options. However their customer support is very very bad. I am now stuck a week with a withdrawal block on all my crypto. I have submitted everything to the letter asked of me from Binance Support but still I am having zero success in having the Block Lifted. I will be back to update this review when my issue is fixed if you still see this you know it has not been fixed. Case ID #70039149”
Binance 1 star review on 22nd April 2021
Helpful Report
Posted 4 years ago
Dave Smith
Unverified Reviewer
“Good luck trying to just the Facial Recognition 'frustrate ware' finally gave up and went to another exchange after my 20th try in full sunlight. Just keep repeating - "please face the camera" Jeezus - wanted to put my fist through it's face...”
Binance 1 star review on 17th April 2021
Helpful Report
Posted 4 years ago
Anonymous
Unverified Reviewer
“BINANCE BEING INVESTIGATED BY CFTC Inbox Ron Edge 10:29 AM (35 minutes ago) to bcc: jmanley, bcc: PIERCE, bcc: me ******TO FILE A COMPLAINT AGAINST BINANCE, CALL THE CFTC IN D.C. @ 202-418-5356, JOAN MANLEY SHARE WITH OTHER CRYPTO HOLDERS NEWS BLOG EVENTS TRADING ANALYSIS CONTACT ABOUT CATEGORIES Crypto 101 Crypto Tech Fun Facts News Uncategorized NEWS Binance Under Investigation Over US Trades MAR 15, 2021 The world’s largest cryptocurrency exchange, Binance, has recently undergone a thorough investigation by the United States Commodity Futures Trading Commission (CFTC) over speculations of allowing unlawful US traders to execute certain transactions. According to a report from Bloomberg, in which they listed a single anonymous source, Binance Holdings Ltd is being investigated by the CFTC concerning possible derivatives trades made by American customers. Although Binance is yet to get tangled in legal troubles, the commission is searching deeply for any hints of US traders purchasing digital assets through the platform and re-selling them on US platforms, which is a problem since US crypto traders must meet certain criteria as well as report and pay tax money on these holdings, but when routed through Binance all these regulations are thrown in the trash since Binance International operates under international regulations. A Binance spokesperson said, “We do not comment, as a matter of policy, on communications with any regulators. What we can say is that we take a collaborative approach in working with regulators around the world and we take our compliance obligations very seriously.” Finally, Binance’s CEO came out stating that the article is likely an attempt from “competition” to tarnish the exchange’s name, and assured everyone that an investigation doesn’t necessarily mean trouble, and could be a routine check-up instead. What do you think? Is Binance hiding something? Or is it truly clear of any shady activities? Greg Thomson “Binance reportedly under CFTC investigation over US-based trading activity” 15 March 2021 Post navigation Ethereum Miners Might Rally But Buterin Can Stop Them China Prioritizes Blockchain For The Next Five Years By cryptohision11”
Helpful Report
Posted 4 years ago
Nicholas
Verified Reviewer
“Legit THIEVES. Case ID#5114911. I lost my old phone which had my authenticator linked too, so was dealing with binance support to get it removed. I provided ALL the desired demands proving my identity. Confirmed my identity, and not only did they not remove my authenticator but they deleted my account! LOL yes you read that correctly. They deactivated my account which had crypto on it. Absolutely ridiculous. SCUM BAGS!!”
Helpful Report
Posted 4 years ago
Christopher C Tolen
Verified Reviewer
“Worst customer service I've ever experienced from ANY company in literally my ENTIRE life. Period What do I like about Binance.com? At this point, nothing, since they locked my account for no wrongdoing of mine and customer "support" is doing zilch to assist me in accessing my money, causing me to have lost money on trades, etc. I've been going back and forth, mostly forth since I can't seem to get a response anymore, with customer service about what steps are available for me to take to have this suspension lifted so that I can withdraw my holdings and be done with this account? After being told several days ago that a "special agent" was being assigned to the ticket, the chat went silent and all of my subsequent responses have been ignored. Worst customer service ever and I would appreciate someone looking into ticket Case ID #4727834 as soon as possible instead of giving me the run around. This is the most ridiculously inconvenient, unnecessary, borderlne fraud/theft that I've ever ben made to encounter with a company holding my money. DO NOT, I repeat, DO NOT, send a dime of your money to this defunct exchange when Orion and other alternatives to buy all the same coins are available AND you might actually get a response frm customer service if something goes wrong. You have been warned.”
Binance 1 star review on 26th March 2021 Binance 1 star review on 26th March 2021 Binance 1 star review on 26th March 2021
Helpful Report
Posted 4 years ago
Yoann Santonastaso
Unverified Reviewer
“I actually enjoy the website. But the customer service absolutely ruins it for me. There is a lot going on on the website and anytime I have a question I spend hours looking for an answer on the web because I know it'll take me longer to get a customer service rep. They take between 7 and 11h to reply - that is if the internet connection doesn't fail or if they don't disconnect for no reason. And they NEVER have an answer, EVER. Now it reached the point that they don't even answer anymore. They make a lot of money on our backs and we as customers deserve better. I'm still waiting to know where my money has gone and I'm not sure I'll ever know.”
Helpful Report
Posted 4 years ago
Mark
Verified Reviewer
“So i have hundreds of thousands of dollars in cryoto currency on my binance account and my Galaxy s7 breaks losing my google 2fa. Simple issue really but trying to get this resolved is like pulling teeth. They simply wont respond via email to several accounts and when i try to follow the process outlined on their website it goes to error every time. It seems as though they are legitimately trying to ignore me to steal my funds. I am 100% convinced after no response from 50 emails to various accounts that there is purposeful and intentional theft of my money. Be warned this is 100% a scam and theft operation”
Helpful Report
Posted 4 years ago
Helen Baker
Verified Reviewer
“It's another scam, don't trust them. I can't withdraw my money and to me to send money to unlock my BTC which I did but got nothing. They went with my 6.5BTC but thanks to Retrievepro online for claiming back my lost BTC back from this scam brokerage firm. I recommend them for you all.”
Helpful Report
Posted 4 years ago
Robert Dixon
Verified Reviewer
“Verification takes 2-3 weeks. Wire transfers take 2-3 weeks. No response to ticket submissions and nobody to call. Far better off using coinbase.”
Helpful Report
Posted 4 years ago
Anonymous
Unverified Reviewer
“Binance just stole over alot aud dollars on a futures trade from me by the *site malfunction* got no margin calls, I wasn't able to close my trade the entire drop, I wasn't able to do anything but watch you guys liquidate me I recorded it the thing which I'm going to release on every crypto outlet and sue if this isn't rectified immediately, I'll also speak to a reporter as the community is all complaining about your ways. I will be an ADVOCATE TO SHUT THIS CORRUPTION DOWN IF THIS ISN,T FIXED. I'm currently screenshotting all the other people's complains and speaking with a community that got screwed over by you guys. Whom do I speak to about this matter and give my account information, time of incident, video evidence I need this solved asap as I suffer from heart problems and this is effecting my health.”
Helpful Report
Posted 4 years ago
Anonymous
Unverified Reviewer
“I invested a significant amount in BTC through Binance Tried to withdraw it to an interest bearing account 1 month later and a dozen emails from customer support where they robotically repeat the same request Still no withdrawal Thankfully BTC price is moving up If it were the other way around I would be sooo livid right now I proved my identity as requested, by holding up my Passport with a dated selfie They asked me for TXID details for a transaction I made in 2017 It is now 2020 Having been through five platforms searching for the TXID I cannot find which Transaction this relates to on any platforms I have used previously They are basically holding my BTC against my will DO NOT USE BINANCE if you appreciate financial sovereignty And this is what BTC is supposed to all be about !!! ABSOLUTE NIGHTMARE AND STILL ONGOING”
Helpful Report
Posted 5 years ago
David Bryant
Verified Reviewer
“One of the prerequisites of finding investing platforms is not only the transparency but the users in general - and thus, the exclusivity - I have yet to reach out to the support who didn't reply within a few hours and get my issue solved. Prior to joining Cryptonest, I had such a bad taste in my dealings with Cryptocurrency from other mediums; this platform really changed the way I perceive investing in cryptocurrency mining and trading, and if anything, it gave me the confidence to speak with people that I otherwise would have assumed would've never responded - much less act like as an open book and offer a lending hand - you just don't get that anywhere else, not even close. If we have people with that investing drive during this recession and COVID-19 plague that has reduced cashflow for every business. Do well to check out CRYPTONEST.ORG”
Helpful Report
Posted 5 years ago
ASAP Rocky
Verified Reviewer
“They scammed me out of $23K when they let me deposit and then refused to let me withdraw with heavy KYC”
Helpful Report
Posted 5 years ago
Davidson
Unverified Reviewer
“I never believed I could get scammed of my total life savings of $65k. I was warned by my cousin to avoid deals on this platform that a lot of scammers are there. I never for once thought bitcoin or crypto funds was recoverable. All thanks to Michael who I met on same telegram. He’s kind hearted and gave me the right platform to get all my funds recovered. His handle is @michael1richard (telegram) Or gmail Michael7gmail. Com”
Helpful Report
Posted 5 years ago
Davidson
Verified Reviewer
“I never believed I could get scammed of my total life savings of $65k. I was warned by my cousin to avoid deals on this platform that a lot of scammers are there. I never for once thought bitcoin or crypto funds was recoverable. All thanks to Charles who I met on same telegram. He’s kind hearted and gave me the right platform to get all my funds recovered. His handle is @michael1richard (telegram) Or gmail Michael7gmail.com”
Helpful Report
Posted 5 years ago
Melody
Verified Reviewer
“I lost a huge trunk of BTC to a binance scam. Thanks to a friend who linked me with Aptem. He helped me out and recovered all my lost funds. You can reach out to him via Aptemmusuk (@) gmail com”
Helpful Report
Posted 5 years ago
Roy
Unverified Reviewer
“This SCAM project. When i ask him normal questions about his company Because of money it's bad,i had a lot of faith in the company but they dissappoint me and my friends. They held total of 15btc and 35eth and left us for shambles.No trust. i saw a review from someone and connected us to a recovery company the process was easy and stress free, they helped to recover our assets. we are so happy now. this is a review that will help to know what you should immediately. whenever your asset is stolen. Please be safe for Corona and Stay Home. Thank You Lord for life. i have lost some of my Money to this Company Honestly but To God be the Glory I got it back thanks to Elena. i saw someones review about her and i contacted her. Thanks to her help. i have want to share this to people too if you also need help contact her by my info Thank You.Hackertel4@ gmail . com. Telegram @ elenahack”
Helpful Report
Posted 5 years ago
Binance is rated 3.0 based on 861 reviews
Our Company
Business Solutions Impressum Terms & Conditions User Privacy Policy Business User Privacy Policy Data Protection Data Request