Black Note Reviews

Name: Black Note
Address: 1340 Reynolds St., Irvine
Rating: 4.44

4.4 Rating 374 Reviews

86 %

of reviewers recommend Black Note

Company Reviews

Questions

Metrics

4.4

Based on 374 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Customer Service
Communication Channels	Email

Visit Website

Phone:

(800) 949-3095

Email:

contact@blacknote.com

Location:

1340 Reynolds St.
Irvine
92614

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Received a defective device. Emailed MULTIPLE times to the email on the website with no reply.”

Helpful Report

Posted 3 months ago

“I was sent a defective product and tried to communicate with their customer service team. I then found out they do not have one.... Someone replied to my first message after a few days with the standard response that I'm probably doing something wrong. I replied with another message detailing everything I tried and offering to send a video showing what was happening. I got a Whats app number to send a video to and could not get a response for another week. Finally had a message that they would give me a store credit for the device. I protested that the shipping cost was pretty close to the cost of a new one and no reply, just a store credit showed up. Thanks for shipping be a defective product and making me take 3 weeks to get a response only to have to pretty much eat the cost anyways. They really don't care.”

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Posted 7 months ago

“I’ve tried black note twice. I thought it was my coils that made it taste like it’s burnt, well second time around it still has that awful taste. I have the Cavendish and Latakia, both are horrible. Shame since it’s better made than most, just taste bad.”

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Posted 1 year ago

“I read a lot of hype about black note so I took a chance and ordered Burley and Latakia. I've smoked both types of tobacco for years and love the flavors but the Black Note Ejuice was a let-down. I'm not sure I can put a finger on what they taste like but it's not pipe tobacco. I'll agree with the other posts in that the packaging, delivery and communication are impressive.”

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Posted 5 years ago

“Don't waste your money”

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Posted 5 years ago

“The 40% off coupon code didnt work for the notebook collection. And when i contacted support about it they never replied, it is now going on 14 days and i sent a few more replies now asking for a refund. Still no reply to my tickets after a few days passed.”

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Posted 5 years ago

“no difference between the flavors that stood out. none of them have a real tobacco flavor at all. dont waste your money. quick delivery and impressive packaging though.”

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Posted 5 years ago

“I tried 2 different juices to get that traditional tobacco taste so I can get off of cigarettes. Literally no taste, customer service is great tho, fast shipping, great packaging. But all this is useless since the product itself is so diappointing..”

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Posted 5 years ago

“I bought it after seeing good reviews on you tube and maybe because of the appearance, BAD!!!, It does not have any tobacco flavor, it's expensive, it's just appearance, that has a name, SCAM.”

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Posted 5 years ago

“Expensive, and the vape taste horrible. Cheaper brands are much better. I don't understand why they are so expensive when they are avoiding tax by being based in corrupt Malta.”

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Posted 5 years ago

“Hi, The problem is the customer support. I ordered something and I received something else. I wanted someone to contact me but no one did. I wanted someone to listen to my case. Thanks Hasan Shaheen”

Helpful Report

Posted 5 years ago

“It says my opinion matters so here’s my opinion I was super excited to get this E-juice especially because it was made with tobacco, but when I got it I was disappointed I did not realize that it was 50-50 PG to VG. I like my E-juice to have a higher PG base than the 50-50 this company uses so in less this company chooses to change that I’m out. 😟”

Helpful Report

Posted 5 years ago

“Customer service was not helpful at all with regard to my query about Black Note items being stuck in customs; a rep said they would be checking with their EU team about my package, this was over a month ago. I sent a reminder email, no response. No chance of a refund either I guess.”

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Posted 5 years ago

“Prelude tastes nothing like prelude....more like legato..sucks i have been with them for over 1 yr”

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Posted 6 years ago

“Best i have ever had but too expensive. And wish it came in a larger size. Cost to much for me to keep purchasing.”

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Posted 6 years ago

“That stuff was horrible. I had to lick my dogs ass to get the taste out of my mouth.....”

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Posted 6 years ago

“Sorry It’s not rich of tobacco Flavour at all, and too sweetty if we really compare with others who specialist in tobacco liquid only and very expensive plus the shipping (SA), I got 6 bottle 30ml 4 different liquid all same taste only Quartet the different, I am really shocked.”

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Posted 6 years ago

“I have placed order 86287 and it is still getting processed 22 days later I cannot get any help to find out where my order is or when I am expecting to see it as my stocks are running out As for the product I give it a 5 the best oil I have tried please help Frustrated customer”

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Posted 6 years ago

“Trouble with shipping. Contacted BlackNote but there was no response from support for 5 days so far. Still waiting for them to respond. Sent a second email today. Very poor customer service. Product is good though.”

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Posted 6 years ago

“You asked for a review of your product. That's a little tough to do since I have not received the order.”

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Posted 6 years ago

Black Note is rated 4.4 based on 374 reviews