“Blend Jet sent an email about a recall in December of 2023. Ever since this date, I followed instructions of destroying the mechanism (the company said they would only send me a replacement if I destroyed the original product), sending them (visual) proof, ordering a replacement Blend Jet, and have been emailing them since January 2024 about my replacement that Blend Jet refuses to send me. Blend Jet has blamed supply chain, refuses to give me a cash refund (from the original purchase), refuses to offset their supply from Black Friday, and will not attempt to make any solution in this endeavor whatsoever. I read in online forums that many other people have gotten their replacements while others are still waiting like myself that are waiting 1+year and counting. I feel like I have been baited and switched for being understanding to the customer service representatives; however, this wait is absurd. I have lost all faith in this "business", and I question the integrity of the practices of this "business".”
“Cut up my blendjet because it was recalled exactly how I was supposed to. It’s been over a year and a new replacement has still not came. Very frustrated as it was working fine before and now I don’t have my blender! Impossible to get ahold of company!”
“Extremely bad experience dealing with this company. After recall of their products a couple of years back, I was promised replacement units. Even after multiple follow up emails to check on status of replacement over last year or so, I've never received any replacement or even a credit for these units that I essentially had to disable. Their response is essentially for me to be patient, as they're a small company. This is bad business practice. If I could rate less than a 1 star, I would.”
“They made me cut the seal of my blend jet that was working fine because of an issue . That was over a year ago ! When I wrote to them they had the audacity to tell me that if I couldn't wait a bit more I can order the new version and I would get it faster (which I'd have to pay)”
“Still not received my replacement blendjet after there recall, its been over a year. So decided to buy a replacement gasket,because they asked for the original to be cut up as part of the recall. Guess what 3 weeks have passed and still haven't received the gasket either. Do not buy from them.”
“I gave them a one because zero won't work.....I purchased a blend jet 2 years ago as a gift. It was recalled because they could catch on fire or they blades could come apart causing injuries. The unit was destroyed and all proper documentation sent to blend jet. It's now been over a year and all we have received are emails and excuses, but no replacement. DO NOT BUY A BLEND JET”
“After many emails back and forth BlendJet customer service kept me trailing until they said I had missed the return date for a refund. Many problems with this product. Giving it to Goodwill. Do NOT buy this, you will regret it!”
“This is actually a big fat zero! I’ve had the same experience as many of the others here. I was very happy at first with the blender and bought two more as gifts. They were then recalled well over a year ago and I have not as yet received our three replacement blenders even though I have emailed to ask when I would be receiving them. No specific date but they’re working on it. Why are they still selling them? Now I just want my money back for the three I purchased. Don’t deal with this company!”
“Total rubbish. First one was recalled - waited months for replacement. Replacement only worked for one charge and use them wouldn't recharge. Blendjet wouldn't replace it because it's outside the 30day warranty. DO NOT BUY this product. Read other reviews, this is a pattern. I ended up buying a Ninja portable blender. Much stronger, longer battery and reliable... And cheaper!”
“I got the blendjet 2 and it advertises as super powerful and that it can blend ice, frozen fruit etc.. which it fact does not do very well. I only put a couple in at a time and they still get stuck on the blades.”
“I would give this product and company zero stars report them to the Better Business Bureau. They have a recall in 2023 and still I have not received my replacement. And now we’re in January 2025 .This is absolutely ridiculous. I hope this company goes under take advantage of us customers..”
“Had our whole family bring us back their Blendjets that we had gifted them - due to the recall. Took pictures and filed claims last year, still no replacements and it’s a year later. We emailed and received notice of “supply chain issues” 7 months ago. Pity because our teens were big fans. At this point, like many others, no faith in company yet hoping we are wrong.”
“I am extremely disappointed with BlendJet's handling of their safety recall for the BlendJet 2 portable blender. I purchased this product in May 2022, and in January 2024, I received an email about a safety recall, advising me to cut the rubber seal and stop using the blender. I was assured that a replacement would be sent out after completing the necessary form, which I did promptly.
Since then, I have been waiting for over a year for the promised replacement. Initially, BlendJet provided an update in April 2024, stating that replacements might arrive by June, but this deadline came and went with no update. In August, I reached out to their customer service and received a generic response stating they were working on it but could not provide a timeframe. I contacted them again in December 2024, only to be told there were supply issues and still no timeline.
Now, in January 2025, after escalating the matter once again, I received a dismissive response that offered no resolution or accountability. BlendJet has continued selling their products throughout this time but claims they cannot fulfill replacement commitments for loyal customers who trusted their brand. This is unacceptable.
I have since been forced to purchase a new portable blender from another brand, as BlendJet has left me with no usable product for over a year. Their lack of communication, transparency, and prioritization of customers affected by the recall is deeply disappointing. I would caution anyone considering purchasing from BlendJet to think twice, as their after-sales support and commitment to resolving issues are severely lacking.”
“I received a notification that my BlendJets bases were defective and filed the required information to receive replacement parts in Jan 2024. These requirements included destroying the rubber seal that sits between the base and the cup. I have received several delay notifications, but no estimated shipping date. I have emailed requesting a status update several times, most recently on 1/23/25 and the response I received said that although the new bases are being sold to new customers, there is a separate process for replacement of the old ones and I have to continue waiting an unknown period of time to receive a replacement. The customer service response is unacceptable and I can’t understand why they would find it acceptable to sell new bases to new customers and expect precious customers with faulty bases (that they can no longer use due to the rubber ring destruction requirement when requesting a replacement) to wait for an unknown amount of time after already waiting over a year. I purchased 2 BlendJets and requested a status update on shipping and was told that I could not have either, my only option is to keep waiting (while they continue selling the product I’m waiting for). I don’t understand how this is even legal. Order #4067153 & #4067169”
“There was a recall on my Blend Jet and it has been over a year since I filed for a replacement AND STILL HAVEN'T RECEIVED IT. I have been asked to be patient and keep being told the same thing that they have a lot to replace and to give them more time. Instead of making new product to sell, you should be putting WAY MORE into replacing what you faulty made. And since they had so many to replace, shows you may not want to invest especially when they can't replace it in a timely manner. I think over a year is plenty of time.”
“IF I COULD GIVE ZERO I WOULD. IT HAS BEEN ALMOST TWO YEARS AND THEY WILL NOT SEND MY REPLACEMENT BLENDER AS PROMISED. I GUESS I'M NOT ALONE. I JUST FILED A COMPLAINT WITH THE BBB. I HAVE NEVER DEALT WITH A COMPANY THAT GASLIGHTS AND.LIES LIKE THEM.”
“I’m not even sure if this is a good product because I purchased it in July 2024 and soon after had a recall. I responded to that recall and have yet to receive a new product and here it is late January 2025 6 months later. I have emailed the company and still have not received my product and at this point wanted a refund and was told “ no refunds”. What a scam!!”
