“Bought the original that was recalled. Had to destroy the product to get the replacement. That was over a year ago and still have not received the replacement. Have contacted them multiple times and filed complaint with the BBB and still nothing.
Customer service is ZERO rating.”
“Wish I could give zero stars. Terrible customer service. I have been waiting almost a year to get my replacements as well. You would think that they could stop selling new ones to catch up on the replacement ones they need to send out. Maybe that would salvage their reputation. I hope they get sued.”
“Just like all the other people on here...waiting on my replacement for the recalled unit. Growing more and more frustrated by the month. Would have liked a new one to go along with my new years resolution, but here we are.”
“I received a non-working BlendJet. It turned out to be a part of their massive recall. Wellllll, it's been almost 10 months since they said they would send me a replacement. Terrible business ethic.”
“It has been over a year and I still have not received my replacement for the recall. I had to destroy the pieces of my blender to show them in order to get a replacement. Such a waste of money. I have contacted them and they said that they are having issues with their supply chain.”
“This company is a complete joke. I had to destroy my blender due to a recall. It's been over a year and I have still not received my replacement! I contacted a couple of months ago asking for a refund or an upgraded blender and they declined my request. They told me blenders are starting to be shipped out. After 3 months, I still have not received it. I don't think I will ever get it, nor do I really want it now. Rather just get a refund. Don't waste your money on this company.”
“I would give them zero stars if I could. I have been waiting over a year for a replacement product due to their recall in 2023. They made us render the old blender ineffective before they would accept our request for a replacement. To date, they have not addressed my concern nor have they provided a replacement. They continue to send out new blenders to new customers, but are not replacing the defective ones.”
“Blend Jet sent an email about a recall in December of 2023. Ever since this date, I followed instructions of destroying the mechanism (the company said they would only send me a replacement if I destroyed the original product), sending them (visual) proof, ordering a replacement Blend Jet, and have been emailing them since January 2024 about my replacement that Blend Jet refuses to send me. Blend Jet has blamed supply chain, refuses to give me a cash refund (from the original purchase), refuses to offset their supply from Black Friday, and will not attempt to make any solution in this endeavor whatsoever. I read in online forums that many other people have gotten their replacements while others are still waiting like myself that are waiting 1+year and counting. I feel like I have been baited and switched for being understanding to the customer service representatives; however, this wait is absurd. I have lost all faith in this "business", and I question the integrity of the practices of this "business".”
“Cut up my blendjet because it was recalled exactly how I was supposed to. It’s been over a year and a new replacement has still not came. Very frustrated as it was working fine before and now I don’t have my blender! Impossible to get ahold of company!”
“Extremely bad experience dealing with this company. After recall of their products a couple of years back, I was promised replacement units. Even after multiple follow up emails to check on status of replacement over last year or so, I've never received any replacement or even a credit for these units that I essentially had to disable. Their response is essentially for me to be patient, as they're a small company. This is bad business practice. If I could rate less than a 1 star, I would.”
“They made me cut the seal of my blend jet that was working fine because of an issue . That was over a year ago ! When I wrote to them they had the audacity to tell me that if I couldn't wait a bit more I can order the new version and I would get it faster (which I'd have to pay)”
“Still not received my replacement blendjet after there recall, its been over a year. So decided to buy a replacement gasket,because they asked for the original to be cut up as part of the recall. Guess what 3 weeks have passed and still haven't received the gasket either. Do not buy from them.”
“I gave them a one because zero won't work.....I purchased a blend jet 2 years ago as a gift. It was recalled because they could catch on fire or they blades could come apart causing injuries. The unit was destroyed and all proper documentation sent to blend jet. It's now been over a year and all we have received are emails and excuses, but no replacement. DO NOT BUY A BLEND JET”
“After many emails back and forth BlendJet customer service kept me trailing until they said I had missed the return date for a refund. Many problems with this product. Giving it to Goodwill. Do NOT buy this, you will regret it!”
“This is actually a big fat zero! I’ve had the same experience as many of the others here. I was very happy at first with the blender and bought two more as gifts. They were then recalled well over a year ago and I have not as yet received our three replacement blenders even though I have emailed to ask when I would be receiving them. No specific date but they’re working on it. Why are they still selling them? Now I just want my money back for the three I purchased. Don’t deal with this company!”
“Total rubbish. First one was recalled - waited months for replacement. Replacement only worked for one charge and use them wouldn't recharge. Blendjet wouldn't replace it because it's outside the 30day warranty. DO NOT BUY this product. Read other reviews, this is a pattern. I ended up buying a Ninja portable blender. Much stronger, longer battery and reliable... And cheaper!”
“I got the blendjet 2 and it advertises as super powerful and that it can blend ice, frozen fruit etc.. which it fact does not do very well. I only put a couple in at a time and they still get stuck on the blades.”
