Hey Mary,
Thank you so much for leaving us a review at BLFD, we really appreciate it.
Unfortunately due to the UK leaving the European Union, there are sometimes charges for importing products from the UK into EU territories, which is just something that is beyond our control I'm afraid and is controlled by local governments. This is stated on our website and we are sorry that this has happened once again.
Kind Regards,
Dan @ BLFD
“Cheap material. Orderd 2 coats same size. But yet totally different in sizes. Even hav to pay to return. Literally can't even be bothered going through the whole process. Never buy anything from here again.”
Hey Kirsty,
Thank you so much for leaving us a review at BLFD and I'm so sorry this has happened.
We do advise that if you have an issue with your order to contact us ASAP and we can help with the returns process and cover the cost of this.
If you do ever have an issue with an order, please feel free to send our customer service team: support@blfdclothing.com.
Kind Regards,
Dan @ BLFD
“Great coat, and long length keeps out the drafts and wet. Good for being a size above the usual needed size wanted or needed, as fits usefully over other clothing without being too big on top.
Only minus point is there is no hood or faux fur surround that comes with it, meaning the top zip, zips up to just about the neckline rather than if a hood was included the zip could of been done up slightly higher. Still a good long length coat for almost 3 season use.
Nether the less have ordered 2 of them as one day will be useful in wet and cold in the future, fast ordering and dispatch and great communication with BFLD. Something to be considered for the future, the same coat with hood maybe?”
Hey William!
Thank you so much for leaving us a review at BLFD, we really appreciate this feedback as it will help us with future designs of our items!
I have passed this onto our design team so that we can hopefully include some longline coats to have faux fur and a hood which will be more practical for colder weather.
We also have some other jackets on our website with hoods & faux fur around the hood and you can check them out here:
https://blfdclothing.com/collections/jackets/products/blfd-womens-fur-hood-puffer-jacket-black?lshst=collection
https://blfdclothing.com/collections/jackets/products/blfd-womens-fur-hood-puffer-jacket-khaki?lshst=collection
https://blfdclothing.com/collections/jackets/products/blfd-womens-fur-hood-puffer-jacket-navy?lshst=collection
Once again, thank you so much for leaving us a review, it really means the world to us!
Take care & stay safe!
- The Team @ BLFD
“I had an issue with delivery no fault of BLFD but their customer service sorted it in an excellent manner and I received my order
Fabulous coat
First class service”
Hey Lauren,
Thank you so much for leaving us a review at BLFD and I'm so sorry you haven't received your items.
I've checked our system and I can see that one of our customer service agents has spoken to you in regards to this and your order was refunded for you on 26/03/21 as one of the items was unfortunately out of stock.
I am sorry one of the items was out of stock and if you need any further help with this, you can drop our customer service team an email to support@blfdclothing.com and we'll be more than happy to help.
Kind Regards,
Dan Martin
HEAD OF CUSTOMER SERVICE
BLFD CLOTHING
“I ordered from here and my order came very quickly and was in amazing condition I highly recommend, also the customer service was amazing and very helpful.”
