“The Ryanair of the blinds world i.e. if you can get your product ordered and be lucky enough to not require corrective action from their Customer Services you’ll be happy.
I should start by saying that we are very happy with our blinds, which do look great. The score provided however encompasses the fact that we encountered some significant issues with our order, unfortunately none of which Blinds4UK demonstrated any enthusiasm in resolving. My main advice to anyone purchasing is to probably order towards the smaller side of your measurements (even if following their measuring guide, which we did). There is a 5mm+/- tolerance on all blinds, which in our opinion is a fairly significant amount, certainly when you’re ordering for a 5 part bay window. Unfortunately the primary issue we experienced centred around the fact that 4/5 of the blinds we ordered were actually above the 5mm tolerance; one blind was in fact almost 1cm larger than we had ordered. After numerous hours we had managed to fit 4/5 blinds into place and thus suggested that as a prompt solution Blinds4uk simply replaced the final one, which simply wouldn't fit. We did also have an issue with the opening mechanism on the largest blind. All of this was firstly communicated verbally, following which we were asked to follow up with an email, which we did. The following day we received a response asking to send further images so to provide clearer evidence of the discrepancies, which we also did. It was somewhat frustrating to receive a response the following day stating that the blinds had all been correctly manufactured with which they used the one example that effectively measured correctly (based only on the +5mm tolerance). They failed to acknowledge any of the other incorrect measurements (which measured outside of the allowable tolerance), or mechanism issue.
We called Blinds4uk to discuss in further detail to which they gave us the following option:- we would need to take down all of the blinds, re-package them and have them uplifted by the manufacture for inspection. Only then would they agree to corrective action. I should also add that we were told if the blinds were proven to have been made correctly that we would have to absorb the cost of the collection and redelivery. Having already taken the time to clearly demonstrate the discrepancies, and also having a suspicion that the manufacturer would confirm the blinds had been made correctly regardless (based on the responses already received by this stage) we were not particularly confident this would guarantee a solution. Following this discussion we received a voicemail from Blinds4uk stating that they would send the images to their manufacturer for inspection before providing a further update, why this didn’t happen immediately will always confuse me. Unfortunately, however, we had to chase for a response 4 days later, and when we got a response it was simply a reiteration of what we had already been told. As such, we took it upon ourselves to manually adjust the blinds by cutting them down to size. They now fit and look great, it’s just a shame that we ended up having to take this course of action ourselves when the issue was clearly down to a supplier error which they just refused to take responsibility for. I should also mention that we managed to get the opening mechanism working well enough, although not fully.
In summary we would say that the blinds do look good and that if you are looking to cover just one window (and are therefore less likely to run into issues) this service is likely to do the job, and well. Just pray that you don’t have any issues because you’ll need the best of luck, a lot of time and patience to get it resolved.”
