“Arrangement was not delivered to the location requested (school office). The florist would not call me to discuss, but rather sent a one sentence email claiming delivery was made.
I contacted BN and they checked with the florist that their husband made the delivery - handing the arrangement to "security" @ 7AM!! (There is NO "security" at this school and deliveries should be between 8/9:00-5:00)
I requested BloomNation refund my money, and I was told I need to ask the florist.
I ordered with BN, but they were telling me to take it up with the florist???
I was going to contact my CC company to dispute the charges as I paid for a product that wasn't received, but the next morning a pitiful arrangement was delivered.
Not the upgraded quality I paid for. See picture attached...does it look like a $90 arrangement???
And now since SOMETHING was received I have no recourse.
BUYER BEWARE!!
You order with BloomNation but the florist has the control....and if they are not professional or downright deceitful the customer gets burned!”
“Bloomnation is a scam if your a florist do not get there services they take your $ 200 a month subscription I never received an order in year ! Spent $ 2000 be careful you live and learn a very expensive lesson ?”
“As a florist - I highly recommend you do your research before working with Bloomnation. Not enough places out there to leave a review. Customer service is basic and the "Support Team" is even worse. Nothing gets done and I am left frustrated. Buyer beware - Bloomnation is NOT a florist. They are a marketplace trying to send your orders to partner flower shops. They keep a huge percentage of what you pay and the florist gets what's left to fill your order. Buy Local. Find an actual flower shop in your area and call them.”
“This company duped ME OUT OF 2000.00 FLORIST AND CUSTOMERS BEWARE !
AS YOU CAN READ THEY DO NOT HAVE THE CUSTOMER'S INTEREST IN MIND AND ARE CON ARTISTS!”
“I was very excited for this flowers but it was a huge disappointment. Not only they did not deliver once but twice. The first delivery never made it to its destination and the second which they promised to be bigger and better just didn’t happened. And they decided to give me the money back and cancel it after I waited 3 extra days for a delivery that never happened. They ruined my gift that I had so carefully and picked. DO NOT RECOMMEND unless you are willing to wait forever and they did not pick up my calls when I tried calling for an explanation.”
“I ordered almost a $300 order for a friends birthday. It was apparently delivered at 11:30pm. When I asked about the order and delivery. Immediately they passed me to another person who was not helpful. And they acted like there was nothing they could do. As long as their delivery person said it was delivered at 11:30 at night while my friend slept. They almost acted like it was my friends fault for being asleep at 11:30 at night. And they acted like there was nothing they could do like no refund. Awful awful.”
“I called 30 min before they were closing and the person helping me was very nice and helpful. He delivered it quickly and it was a beautiful arrangement. I would definitely use them again”
“Flowers were not delivered on the designated day for my GF's birthday, but rather a day late. The ones they delivered were not at all the ones I ordered (way worse, and way fewer). When I submitted a complaint their customer service did nothing, and so far getting a refund has been impossible. It's pretty clear that the company I got the flowers from is are scammers - nearly every other review (over 200 of them) of that florist on bloom nation's own site says the buyers received essentially the same treatment as me (or worse). Scammers!”
“I was disappointed with my last order! It was supposed to be delivered on the 21st, but it didn't. My friend was gonna be back from the hospital and want her to have some flowers when she came back. They got delivered until the 23rd.
Rosa talked to me early on the 23 and explained to me the reason. I understood and said ok to deliver it that morning. I was gonna get an upgraded arrangement. My friend sent me a picture of it thanking me. I didn't see that much of a difference on the flower arrangement, but the base. The one I ordered shows a nice base, but the one they delivered was a cheap looking base. I understand it is hard to have available the exact same base show on the picture, but I was expecting something similar. :( For that price ($100.00) I know I could"ve gotten something better”
“No star review as they take the orders and then subcontract out to florists who NEED work because they are poor producers. Don't ever use Bloom Nation--call the town's local florist to deliver your order so you get what you ordered and timely. Don't EVER use these contractors who operate out of a garage, suite or home”
“Just a horrible service when florists can cancel orders without notifying the buyers, and Bloomnation does nothing to find another florist. They blame the florist and take no responsibility. What value are they adding?”
“I give them one star because it wouldn't let me give them none. I ordered 18 stem red Rose's for my wife to be for V Day . Around 1 pm I called to see why she has not received them yet (@ her office). Owner said they were on their way. Due to busy day blah blah she should be receiving roses within one hr. I had to call them again at 3 pm because still flowers were not in my fiance's office. I was told same thing... at 5 pm another call from me, this time I specifically said: her office closes at 6 pm. Flowers Must be delivered before 6 pm! Owner again assured me driver was very close by🙄
Well, it turns out. My fiance got her flowers at 9 30 pm delived ar MY house and the excuse was that due to busy and rainy day they could not make it on time to the original destination.😡
Very unprofessional. Owner kept lying about driver whereabouts. Do NOT order from them. Unless you want to look bad. One usually sends flowers for a special occasion and you want to make sure those get to the destination on time. Avoid Yourself a very frustrating day look for a reliable company who take your business seriously.”
“I rate them 1 because there are no 0. I hire their services and they linked me to LUXURY FLOWERS MIAMI. The worst service ever. I ordered flowers for my boss (to his wife) on Valentines Day. Started calling them at 4pm since the arrangement was not delivered yet. They started saying that they would be delivered soon. My boss had dinner plans with his wife... They waited until 9:00 PM for the flowers. THEY NEVER ARRIVED!!! My last phone call to these liars was at 8:30pm. They LIED AGAIN! Saying that it was almost there. It is 1:12pm on February 15, 2019. Still waiting for the flowers to arrive. DID I MENTION IT WAS A $726 FLOWER BOUQUET???? Total FRAUD!!!”
