“Poor customer service .. ordered flowers to be delivered on 9th and till today not been delivered and I get lame excuses. This site is not worth it . I’m totally disappointed.. wanted to send flowers to a loved one who is celebrating milestone birthday and this site totally ruined everything.”
“This was received for the product ordered on 1st feb 2023-We've update for your complaint 28480 for order #BV23131455.
Complaint Type: False Update
Message: WHERE IS THE PRODUCT
Update: Thank you for contacting us. You have placed an order for a customized/personalized product which will be delivered via courier in 10-12 days after placing the order. This information is clearly mentioned in the shipping instructions of the product page on our website. Your personalized order is already processed and shipped. You will receive the courier details and tracking URL shortly. For further updates, you can visit our order tracking page on our website. No return or refund is possible in case of personalized orders as they were already shipped on the same-day. We highly appreciate your patience and co-operation in this matter.
Thanks,
Bloomsvilla Support
its 3 march today the product never reached”
“We had placed order for 14 feb 2023 and BV23144193 and nothing has been delivered they have updated as delivered. Neitheri they are contactable by phone or email. Neither are they refunding our money”
“FAKE FRAUDSTERS CHEATERS BLOOMSVILLA
I have a serious concern about Bloomsvilla.I have ordered flowers on 14th Feb 2023 for my wife and mother from Bloomsvilla. As per the commitment shown on your website it was to be delivered on the same day. I was shown that the order was delivered maximum by 8:00 pm whereas the delivery attempt was made on 15h Feb 2023. At about 3:00 pm I got a call from their delivery partner confirming the address of delivery on which I refused to take it as the purpose went in vain.
The flowers were ordered in the context of Valentine's Day and if you couldn't deliver it the same day, the false and fake promise shouldn't have been made. I also paid the surcharge of Rs. 250 to deliver it on the same day, yet no delivery attempt was made.
When asked for the refund, they are just not accepting their mistake and neither have I been provided any service. I tried reaching out to their customer care but there was no response for the same. On pressuring them to respond properly, they sent the below response,
Sorry for the inconvenience, Delivery date and time, if promised, cannot be guaranteed in case of special circumstances like extreme weather conditions, riots, strikes, elections, bandhs, pandemics, and during rush hour days like Rose Day, Valentine's Day, Women's Day, Mothers Day, Rakhi, Diwali, Christmas, New year Eve, etc., the order cancellation would not be possible in such circumstances.
They charged me Rs. 250 as well as a surcharge to deliver the item(s) on the same day. Yet no attempt was made.”
“Do not send things through this site!!
My spouse did not getting anything that I ordered online (she even asked her neighbors) and it's been 8 days, but no response from the company customer service about this issue!”
“Poor customer service, products weren't delivered on time, poor quality.
No response to phone calls and chat messages when I try to get hold of them to find out the status of the delivery.
I wouldn't recommend Bloomsvilla.”
“It is a fake account created to loot others in a jamtara kind of fashion. They do not provide any services for the amount charged. Complaint tokens do not have any ticket number and there is no way to get a refund for products and services they haven't rendered. They send you fake delivery messages and only give you mental anguish.
It is truly a fake site and they are a scam business. I don't know why is nobody taking any action and closing such scam businesses.”
“My order number BV23142827 dated 14th Feb is undelivered. I sent so many mails but there is no response. No status given for refund.
Is it a fraud company?”
“Worst company ever dealt with, they are fake . Don’t order from them. I never got flowers delivered on time & when I requested order cancellation they shipped it and denied to refund my money. They are big time fake ,”
“FRAUD FRAUD FRAUD FRAUD FRAUD FRAUD
I am writing this honest review so that in future no one can do the same mistake I did.
We placed a ' same day delivery ' order and paid the total amount including extra surge money due to the valentines day occasion but we didn't receive my order till today.
When we raised a complaint no one gives a response to that complaint but they marked our order as 'Delivered' without delivering the order and the funniest part is that they even don't pick up the customer service call when you are trying to reach them.
Hey Fraud Company,
If you do not have the guts to face your customer then you should slap yourself and shut the company.
FRAUD FRAUD FRAUD FRAUD FRAUD FRAUD”
“Worst service. No customer care number or email responses. 2000 rupees lost and no information on what happened :( I won't recommend to buy from BloomsVilla.”
“It’s totally a fake company. There is no customer service and no refund. I ordered something on 14th Feb and the status is out for delivery from past 2 days and still not delivered yet. Could not be contacted by any means so that means what you pay is just a donation to them since you don’t get anything out of it.
***Warning***
Do not use this site to order anything!!!”
“Not even worth of 1 Star.
Despite paying Surge charges for standard delivery, the delivery is not made on same day. Flowers were dried upon delivery.
They are least bother to answer the calls made to their customer care number, messages sent to them on Chatbox, Instagram account and not even replies to emails.
Delivery partner was pathetic guy, who keeps on calling receipeint, asking for address confirmation and requesting to share live location.
Stay away and stop wasting your time and hard earned money.”
“This is a fake website. They took tour money and won’t deliver ever . When you will try to their customer care . It comes always busy . Completely unprofessional and unethical team .strongly recommend not to buy from this website”
“Looks like a fraud company. Items were not delivered , no body picks up the phone for customer service, No reply on emails. Trying to find a way to report this company.”
