“At this point I am very happy with my cabin. There are some things that need to be understood when starting the process. The full balance of the cabin is due once placed on the foundation. This does not mean the cabin is complete, nor does it mean all the materials are delivered to complete the cabin. BRLC are not incentivized to finish the job as they have already been paid. They will finish it when it is convenient and cost effective for them to do so. Our cabin was placed on the foundations in April and completed in October. That being said, the time frame (providing you have a good GC at the site) still leaves traditional building in the dust. Our sales person, Donald Brown was awesome. He understood what we needed and worked with us painstakingly above and beyond, even coming out to the cabin site to do a preliminary walk through with our GC Travis Chapman. I mention these two individuals by name as they were exemplary. The quality of workmanship was very good and I did pay very close attention to each stage of on site construction. Walking through the BRLC fabrication facility I was surprised to see the use of traveler documents, QC hold points and inspection punchlists. These are used in the nuclear industry for Quality Assurance. They work well for BRLC and help give a quality product. To summarize, happy with the customer service during design, happy with the product, not impressed at all with the after placing finish work (quality was good, but it took way to long). Knowing these things now, I would still purchase a home from BRLC without hesitstion.”
“The house as a whole is great the only drawback is a separation of the floor that starts at the front door and continues all th way through the house to the back doors the worst thing about the issue is that the manufacturers representative that were on site during the assembly/finishing work saw the problem and attempted to resolve it by putting caulking and or wood putty into the separation in an attempt to glue it together now my main concern is how far will this thing go will my dog eventually be able to escape through it this house is brand new I reached out to don whom claimed to be a supervisor of something he was completely uninterested in my issue don’t even consider purchasing the pisgah series until the engineers figure out the problem of course the customer service also needs to be reevaluated”
