Bonmarché Reviews

2.9 Rating 262 Reviews

47 %

of reviewers recommend Bonmarché

Company Reviews

Questions

Metrics

2.9

Based on 262 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 59%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Popular Questions:

Delivery

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Returns

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Customer Service

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How does Bonmarché deliver?

Helpful Report

(1 month ago)

Bonmarché delivers items by Courier.

Helpful Report

(1 month ago)

37.50%

Industry Average

“ Returned a pair of trousers and still waiting for a refund 🙄 I paid a delivery fee and £3.50 to return the item I also have a proof of postage receipt ”

- ""

“ There is no mention of this when order was placed only when you read the returns section of your delivery note. ”

- Anonymous

“ Sent 2 parcels back on 6 April 2024 by Evri 2 day delivery. ”

- Valerie P

Bonmarché Reviews

Delivery - Slow