Bonmarché Reviews

3.1 Rating 223 Reviews

52 %

of reviewers recommend Bonmarché

Company Reviews

Questions

Metrics

3.1

Based on 223 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 56%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Avg Email Response Time	-1 hours
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Popular Questions:

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Returns

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Customer Service

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How does Bonmarché deliver?

Helpful Report

(2 months ago)

Bonmarché delivers items by Courier.

Helpful Report

(2 months ago)

14.29%

Industry Average

“ Purchased 2 x pairs of trousers . Cost of delivery and return was a third of the price for the goods!!! Returned a week ago and still no refund! We wouldnt use this company online again. ”

- June

“ Very poor returns...to pay delivery which will be deducted...then pay again to send back...just too dear ”

- Sarah curd

“ I paid for delivery 3 to 5 days to store for online order. Didn't arrive in time and I have now paid delivery and return postage. Emailed customer services but no response yet. I purchased the item on 10th October. Paid with PayPal. Nobody interested once they have your money. ”

- Margaret W

Bonmarché Reviews

Delivery - Slow