Bonmarché Reviews

3.0 Rating 240 Reviews

50 %

of reviewers recommend Bonmarché

Company Reviews

Questions

Metrics

3.0

Based on 240 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 58%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Avg Email Response Time	-1 hours
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Popular Questions:

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Customer Service

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How do I contact Bonmarché?

Helpful Report

(1 week ago)

You can contact Bonmarché by Email, Telephone and Live Chat.

Helpful Report

(1 week ago)

45.45%

Industry Average

“ Ordered and paid for an order which has not arrived. Terrible customer service. There is no response to either emails or telephone calls. I suspect they have taken my money and are unable to fulfill the order. Worst customer service ever. ”

- Anonymous

“ After contacting customer services on 3rd January I returned a pair of jeans as they were faulty and sent proof of postage as asked too . ”

- Anonymous

“ Again I have been caught out by paying through PayPal and then found out returns can't be taken back to the store. This is ridiculous as other retailers allow this. Why are we not warned about this when paying for online goods. Not good customer service Bonmarche. ”

- Brenda

Bonmarché Reviews

Customer Service - Bad