Bonmarché Reviews

3.3 Rating 191 Reviews
58 %
of reviewers recommend Bonmarché
3.3
Based on 191 reviews
Shipping & Delivery
Delivery Methods
Courier
Average Delivery Time
Within 5 Days
On-time Delivery
Greater than 65%
Accurate And Undamaged Orders
Greater than 92%
Customer Service
Communication Channels
Email, Telephone
Avg Email Response Time
-1 hours
Returns & Refunds
Returns Process
Could Be Better
Get Answers to Your Questions
Ask a question and get answers from people who are customers of Bonmarché.
How do I contact Bonmarché?
(3 weeks ago)
You can contact Bonmarché by Email and Telephone.
(3 weeks ago)
C-
58.82%
Industry Average
The customer service person person at Bonmarche head office was very off hand and had a couldn’t care less attitude .
- Irate customer
Orders a few times and waited and waited but no parcel arrived. Contacted customer service and they said it’s delivered check with neighbours and parcel drop-off centre. But they could not tell me where the parcel was dropped off at. Email again they said it was signed for but would not tell me by who. Now said they will refund half but they are at a loss. Still waiting on my half of refund. Avoid at all cost !!!
- Anonymous
They sent my parcel via Hermes never arrived contacted customer service several times asked to speak to a manager told no one was available they tried to contact Hermes courier they didn't respond to them after 3 days told there wasn't anything they could do Christmas presents aren't going to arrive thanks Bonmarche we were a loyal customer use a reliable courier if i was you
- Anonymous