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Bonmarché Reviews

2.9 Rating 251 Reviews
48 %
of reviewers recommend Bonmarché
2.9
Based on 251 reviews
Shipping & Delivery
Delivery Methods
Courier
Average Delivery Time
Within 5 Days
On-time Delivery
Greater than 61%
Accurate And Undamaged Orders
95%
Customer Service
Communication Channels
Email, Telephone, Live Chat
Queries Resolved In
Over A Week
Avg Email Response Time
-1 hours
Returns & Refunds
Refunds Process
Difficult
Returns Process
Could Be Better
Get Answers to Your Questions
Ask a question and get answers from people who are customers of Bonmarché.
How do I contact Bonmarché?
(5 days ago)
You can contact Bonmarché by Email, Telephone and Live Chat.
(5 days ago)
D
50.00%
Industry Average
Appalling customer service. I paid Evri to return but the courier refuses it because o return label. Cannot reach Bonmarche by telephone or email. Disgusted
- Gill Warrender
Wish I had read these reviews before ordering trousers which have never arrived. No reply from telephoning customer service and no reply to e.mails either. Never used to be this bad, won't order from them again.
- Anonymous
I’ve been waiting for a refund for over two months! I didn’t even order anything, there was a system error and they took money from my PayPal account. Terrible customer service, nothing is ever concluded. They’ve stolen from me really and they couldn’t give a damn. Steer clear of this disgusting company!
- Anonymous