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Booking.com Reviews

1.7 Rating 197 Reviews
17 %
of reviewers recommend Booking.com
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How quickly does Booking.com resolve customer queries?
(3 weeks ago)
Greater than 57% of reviewers feedback is Booking.com takes over a week to resolve customer queries.
(3 weeks ago)
C-
58.54%
Industry Average
Not only that the customer service doesn't seem to know much.
- kulkarni
The customer service representative couldn’t help she clearly refused to put me through her manager “Paul” I reached out 72 hours in advance by email and followed up with a call 48 hours before my stay to request a refund for just one of the two nights I had booked.
- Anonymous
After receiving my confirmation email, I called the customer service number provided to inquire about the promised 10% travel credit.
- Kirstie Wilson