Hi Mike,
Thank you for leaving a review about Pebble.
As a young and growing business, we are always keen to hear about ways we can improve our customer experience.
If you wouldn't mind, we would love to chat with you in more detail about what specifically you thought was difficult and frustrating with the navigation process on mobile, and how you think we could improve it.
Please feel free to get in touch by replying to this email and we can take it from there.
Kind regards,
Melissa from Pebble
“Most ridiculous booking process. Apparently one of my children is outside the recommended age for this activity. They are twins! Tried several times to add and now can’t remove all the additions. Time wasted and very annoyed with process. Would give 0 stars if I could.”
Hi Celia,
Thanks so much for taking your time to review your experience booking on Pebble. We understand how frustrating it must have been for you! Thanks to your feedback we've been able to identify the bug and have a fix scheduled to go out soon, meaning all future parents will have a much smoother experience.
Thanks again, we value all feedback we hear!
Best wishes,
Callum & the Pebble Team
