Hi Philippa,
Thank you for leaving a review about Pebble.
As a young and growing business, we are always keen to hear about ways we can improve our customer experience.
If you wouldn't mind, we would love to chat with you in more detail about what specifically you thought was difficult, and how you think we could improve it.
Please feel free to get in touch by replying to this email and we can take it from there!
Kind regards,
Melissa from Pebble