“Difficulty entering location, had to abandon then try again next day. Difficulty logging in, pebble wouldn't recognise password. Tried several times to reset password, but passcode didn't arrive so ended up having to check out as guest.”
Hi Angela,
Thank you for leaving a review about Pebble.
As a young and growing business, we are always keen to hear about ways we can improve our customer experience.
Please always ensure you enter the correct phone number with the correct number of digits, as this is the most common login issue our customers experience
If you are still experiencing issues, we would love to chat with you in more detail about what specifically you thought was difficult, and how you think we could improve it.
Please feel free to get in touch by replying to this email and we can take it from there!
Kind regards,
Melissa from Pebble
“I don't like having to provide payment details for a free taster session and agreeing to pay a fee before having had the taster session. This preys on people who will forget to cancel the payment if the taster session is not successful, particularly those with disabilities.”
