“I used to like shopping there. But certain a member of staff has not good customs services skills. We are talking about Mark at Booths, 4 Millbrook Way, Penwortham, Preston PR1 0XW. He is very arrogant, look and talk customers down. He has been working there for too long and has forgotten the basic rules of good customer service. Customers don't need a sergeant major. They help and understanding. Specially, for old people. In other places, he would have been fired long ago for this kind of attitude.”
