“FRAUD FRAUD FRAUD FRAUD!!!!!
The shop sends the wrong goods and then does not refund the purchase price paid. Customer service lies and does not read emails properly. DO NOT ORDER!
FRAUD FRAUD FRAUD FRAUD!!!!!”
“Ich habe 3 Artikeln bei Booztlet gekauft und einen zurückgeschickt.
Soweit alles in Ordnung bis meine Retoure bei Klarna abgelehnt wurde.
Es hat sich rausgestellt dass mein Code auf dem Retourenschen was ich vom Booztlet per E-Mail bekommen habe fehlerhaft war und falsche Daten( anderer Name und andere Sendungsnummer) hinterlegt worden sind.
Mein Päckchen habe ich verschickt und die Bestätigung von DHL per E-Mail bekommen. Nachweislich wurde mein Paket auch geliefert!
Jetzt bin ich beim Anwalt weil der Händler behauptet mein Paket wäre nie gekommen ( trotz DHL Nachweis) und KLARNA hat meine Reklamation trotz allen Beweisen abgelehnt
Mit dem Händler war die Kommunikation sehr schwer da nicht deutschsprachig, nicht kooperativ und trotz Rückgabe wird von mir die Bezahlung von dem retourniertem
Artikel verlangt!!!!
Wenn ihr euch den Ärger sparen wollt FINGER WEG VON DEM HÄNDLER!”
“Horrible support, its a juggle between incompetence and laziness. They do not read the previous messages, so give wrong advice, ask the same question. Extremely tedious for waiting one day responses and they ask questions for which the information is already provided. Or give advice for which is not relevant to your support request.”
“I was trying to place an order for 3 times. Different addresses, different payment methods. They are taking money and sending it back the same day or the next day. No reasonable explanation except "Order was a duplicate or that it was denied by our fraud filter". Contacting customer service didn't help either because as they say this is not them but their "security system", and they do not have access to its "security aspects". Waste of time, poor customer service. If your first order didn't pass, just don't waste your time, I did it for you. All answers you can get are just templates.”
“very bad website and application , very bad customer service , i lost my money and i lost also the shoe because i used bad website selling bad quality stuffs”
“Extremely poor B2C return experience. This company is making sure that you do not return/échange anything!! Not only do you have to pay yourself for shipping cost and return shipping cost, but Boozlet does not even refund you the full item price but deducts and keeps for them 9€ !!! There isn’t any other serious online company doing such appalling practice.”
“Good quality products and great discount prices. Usually free shipping and return on boozt.com, but no free shipping and return on booztlet.com. Strange since its the same company and even more stranger if you have to pay for shipping even when you have spent more money on booztlet.com then on boozt.com”
