Borrelli Commercial Catering Equipment Reviews

Name: Borrelli Commercial Catering Equipment
Address: 42 Frankston Gardens Drive, Carrum Downs, Victoria
Rating: 4.71

4.7 Rating 729 Reviews

94 %

of reviewers recommend Borrelli Commercial Catering Equipment

4.7

Based on 729 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Customer Service
Communication Channels	Email, Telephone, Live Chat

Borrelli Commercial Catering Equipment 5 star review on 21st September 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“delivery driver hopeless at the wrong address to start with then i tried to explain where to leave the ice machine that took about half hour as his english was veryh limited”

Helpful Report

Posted 2 weeks ago

Hi Peter, Thank you for taking the time to leave your feedback. We're sorry to hear that your delivery experience didn't meet your expectations. We understand how frustrating it must have been when the driver initially went to the wrong address and there were communication difficulties regarding where to leave your ice machine. We appreciate you bringing this to our attention and will pass your feedback on to the delivery company so they can review the situation and work on improving both navigation and communication for future deliveries. We hope you're happy with your new ice machine, and if there's anything else we can assist you with, please don't hesitate to get in touch. Borrelli Sales

Posted 1 week ago

“Rubbish milkshake maker. Doesn't froth well and too tall for cupboards. Cheap finishing.”

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Posted 4 months ago

Hi Anonymous, Thank you for your review. We are sorry our milkshake maker did not meet your expectations. We are surprised by this review as we haven't heard any negative feedback on this unit. Have you reached out to us about your issue with this unit? If so we may have been able to assist you. Borrelli Sales

Posted 4 months ago

“Maddison was lovely on the phone. Parts required were ordered paid for and eventually delivered. Then I found out that I cannot access the area of the fridge to install the parts. Would have been good to know that before the parts were paid for, ordered and delivered.”

Helpful Report

Posted 5 months ago

Hi Neil, No unqualified customers should be servicing their own machines or changing parts out. Only qualified refrigeration technicians or electricians should be working on these units. You requested parts and purchased them, how are we meant to know you were planning on not using a technician. The reason you cannot access this area is because you are not a qualified technician therefore you are not familiar with how to gain access. As stated to you a couple weeks ago, please contact a qualified technician to install these parts. This is stated in our user manuals (they are on our website) and our t's and c's. We don't appreciate this 2 star review just because you couldn't do the servicing yourself which legally you cannot.

Posted 5 months ago

“My experience with Borelli was fine. But they are using an incredibly incompetent company for delivery. It's a 3rd party company and they charge you $500 - $600 for delivery. Our 3 door fridge was dropped off on a pallet in the middle of the car park in front of our shop. The driver did not go to the loading area. The fridge had also fallen over on its side while in transit. Luckily it still worked. I wouldn't use this company again purely because the ridiculous situation they put me in for the delivery of the fridge and they offered no genuine solution to the situation.”

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Posted 8 months ago

Hi Adam, Thank you for your feedback. We have followed this up with our courier company to get to the bottom of this and make sure our units aren't arriving like this ever. We also informed you that we would be following this up when you called us. We do not keep any of the costs for shipping, it is directly from the courier companies. We spoke with you on the phone and asked if the unit was damaged, you said it wasn't. Therefore we asked you to plug it in and see if it still operates, because if it worked perfectly fine there was no point sending you another unit that also works perfectly fine. If the unit was damaged, we would have swapped it, if the unit was faulty, we would have swapped it. However the unit was neither of these, so we are unsure as to what more you wanted us to do? Regards, Borrelli Sales

Posted 8 months ago

“The sink arrived on time whick was great, but when we opened the carton it had been damaged. The carton wasn't damaged, so who ever packed it put a damaged item in the box. Also the sink wasn't completely poshised, so my guys had to polish it. Maybe check your stock before it goes out”

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Posted 1 year ago

“Very slow delivery”

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Posted 1 year ago

“no product detail of how to use the mixer best way from getting the right method for best results”

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Posted 1 year ago

“, yes was very happy until today when the tap handle broke the glass of the sight glass. The photos show how when the tap handle disengages it hits the sight glass, l supposr by rotating the sight glass assemvly 90 degrees it would hit the plastic support and not the glass but thats not how it was delivered. Do you have replacement sight glasses or a different style tap assembly ?”

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Posted 1 year ago

“Not anything like expected”

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Posted 1 year ago

“Only got two of the three items paid for? Main shelf is missing.”

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Posted 2 years ago

“Have got it turned off at the moment because it's too loud for domestic inside use. Compressor always coming on, even though i have changed the settings as per instructions given by CKS.”

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Posted 2 years ago

“We paid extra money for delivery because we didn't have a forklift to unload the delivery. The large bench fridge we received was on a pallet that we were unable to wheel the product off of. The pallet had holes cut into it to bed the wheels of the fridge. It took us two hours to get the fridge off the pallet, post delivery.”

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Posted 3 years ago

“Not happy about the quality of items.”

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Posted 3 years ago

Hi, Very sorry that you are unhappy with your product. I see that you have left an anonymous review so I am not sure the exact problem you have. Can you please give us some more feedback. Have you called the office to tell them your issues? Please give us a call on 0397836325. CKS Sales Team

Posted 3 years ago

Hi, After some investigation I see you purchased some chaffing dishes, can you please get in touch to explain what the issue is please. We can't assist if we don't know what is wrong. Thank you, CKS Sales team

Posted 3 years ago

“I suppose to get the delivery on Monday, however my shop not open on Monday, it been delivered on Wednesday. It fridge is broken and it could not set the temperature. I contact to your service team, but until now no one come to fix it for me.”

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Posted 3 years ago

“The ordering process was very good however I still have not received my goods. I have tried calling and emailing your office and no response. Delivery should have been 2 Fridays ago. It would be nice to get an update as obviously the freight forwarder website is not correct. Very dissappointing”

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Posted 3 years ago

“1 hold of drew broken”

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Posted 3 years ago

“Firstly the delivery driver arrived alone. Three of our staff had to assist with unload from the truck. Secondly the key to the fridge was located in a plastic bag INSIDE the fridge. It was all completely ridiculous.”

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Posted 4 years ago

“It wasn’t delivered to the destination agreed. Left at depot and I had to organise extra cost transport to get it to the kitchen… very annoying to find out only when it got to the closest depot. CKS should have said that or delivered to the address.”

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Posted 4 years ago

“I felt mislead by the upright freezer I saw in the showroom and purchased. The inability to move shelves at all would have been a deciding factor in my purchase but they weren't in the display one which I now feel was a strategy to get the sale. Other than that the purchase and pickup experience was good.”

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Posted 4 years ago

Borrelli Commercial Catering Equipment is rated 4.7 based on 729 reviews