“First I purchased products for $72 then later found Bossa selling them at a lower price. Then when they arrived I could not get clarity without whistling regardless of the tips I used. When I asked for a return I had to call customer service whose answer to my problem was to spend $145 more to buy their digital version something I did not due. Lastly, to get a refund I had to pay for the return postage. Not the way I think a business should be run.”
“I tried to upgrade when I purchased this pair but the web page froze and I couldn’t. Sent a note at the same time but nothing happened. I can’t review them as I have not received anything.
Ken Klason
Kenbev1@msn.com”
“I never ordered whatever it is you sent me and yet was charged for two orders before the first was even sent. I sent one back and refused to receive the other one. I tried to cancel every time you sent an email but every time I sent you an email, it would be returned unanswered. I have had my credit card canceled and have requested refunds on these orders. But I still have no idea what it was I supposedly ordered!”
“I'm very disappointed with the new devices. I've not been able to get them to work even close to being satisfactory. I can't get them to fit, I have lots of feedback, and the power level seems to come and go. I would not recommend them to anyone. I have difficulty fitting them to my ears as my fingers are unable to position them.”
“The new max aids work well, i can hear better with these than my old tx5 pair. But they did not come with replacement wax guards? Overall good product.”
“First it took almost 6 weeks to receive them. Very disappointing! Second used them for less than a week and the right hearing aid quit working! Dissatisfied! Called their “help” line to see about getting replacement and while they would replace it would only be after I mailed them the non-working aid at my expense, they tested it, and “if” they agreed would mail me a another. Based upon their previous shipping experience I figured this whole duration would take about 2 to 3 months! I was leaving the country before then and they informed me they would only ship to US or Canada. All in all this has been a TERRIBLE experience. I think they are a rip off! Returning mine for a refund. Will see if they honor that!”
“Very poor sound quality, not as small as advertised, zero customer service. Refund took 4 months, I had to pay shipping, and no explanation why only a 50% refund. DO NOT BUY FROM THIS COMPANY.”
“Not happy with customer service. Need to update date customer on shipping delays.
When the customer calls to cancel order after waiting a month plus - don’t tell them it’s cancelled, send a confirmation email of the cancellation and then mail it the same day.
I should have refused delivery- but I very much needed something to help my hearing.
Would not recommend due to shoddy customer service tactics.”
