Branding Agency Inc Reviews

Name: Branding Agency Inc
Rating: 4.64

4.6 Rating 224 Reviews

91 %

of reviewers recommend Branding Agency Inc

Company Reviews

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Metrics

4.6

Based on 224 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 90%
Accurate And Undamaged Orders	Greater than 93%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour

Visit Website

Phone:

866-806-4862

Email:

sales@brandingagencyinc.com

Location:

1968 S. Coast Hwy #1294, Laguna Beach CA 92651

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Branding Agency Inc 5 star review on 14th May 2019

Anonymous

Anonymous // 01/01/2019

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“Horrible company. Abysmal customer service, no business ethics, sloppy business practices, stay away, nothing but scammers.”

Helpful Report

Posted 1 year ago

“Scam artists. Paid them $600 to build a website. Then months later they asked for another $800 for other plugins and features they said they couldn't do for the initial amount even though I specifically asked them about it before. Their tactic is to gauge how much you are willing to pay, because scamming you for something is better than nothing. Then they present you with something, probably using some website template and do some superficial changes to it to create the illusion of work so they can stall indefinitely while trying to get you to pay for more feature as well as try to upsell you to other services. They tried to upsell me to having them build me an app. They inconsistently threw numbers out between $4000-$12000. Presented me with a "scope doc" which had terrible english and terrible use of tech terminology and hardly any features. They said if they typed everything out the document would be "too long". With the website development they would come back every week or two saying "everything is done" and nothing was done. I basically had to have my sister correct the design and tell them what to do. There was never even beginning of development of the back end and they could not even understand how my product is distributed to be able to create one. I spent days quality assuring the UI, sending them the same lists of defects and making videos in LOOM, as per their request, to show them the defects and UI functionality I need them to change. They would just come back with the same "everything is done". They try to sell you on how all the work is backed by a money back guarantee. When I started asking for a refund they stopped responding. I doubt they are even based in the US. I've seen many reviews on Trustpilot and other review website where others have described the exact same experiences.”

Helpful Report

Posted 1 year ago

“Excellent service with real professionals, helped me with SEO services and which got me some real deals.”

Helpful Report

Posted 1 year ago

“Disappointment is an understatement. This company is abysmal! Our company hired Branding Agency Inc. for a website, SEO, and a mobile App, in April of 2022. The whole process has been a financial strain and headache. Working originally with a designer by the name Mark Ryder, he promised a beautiful website. Which turned out decent, but it contains lots of bugs, improper English and information that is not consistent. None of which has been fixed. We spoke with someone named Maria, who also did not fix the problems we addressed. We continued to speak with Mark with the design of our mobile app. After we paid 40K, we had nothing to show for it. Eventually a downloadable app was made available the end of Dec. 2022. However, even then, the app is not useable. Mark was taken off the project and we started communications with Clark Jones (one of the nicer representatives/program designers we have worked with). However, being told -again-, “not to worry about it”, the app was presented with updates, and still, IT DID NOT WORK. Till this day after 4 promised dates, IT STILL DOES NOT WORK! So many promises were undelivered! We wouldn’t have enough room to list them all out. Our website was held hostage (twice), our app is held hostage because of the continued surprise charges this company presents. For example, just a few weeks ago we were surprised with a “necessary” fee for ADA complacence. This is over a $9,000 charge. $9000 for what, we still do not know… Speaking with one of the CEO’s, Steve Phoenix -he too- promised the app would be completed. In fact, he said this was his only project so he could monitor and expedite the app. More time, more money, still nothing to show. Though Steve told us -again-, “not worry about it.” He claimed he would push the ADA charge until the App is complete and we were satisfied. Nonetheless, we are constantly bombarded with calls to get the $9,250. Of course, this is an extra charge after all of the other surprise charges throughout the process of the website and app. They ALWAYS need additional money. Over 100K in the hole with nothing to show. Just stress, empty promises and so, so much wasted time. I also think it is important that we include the company asked for private information. Including: login & password for our Square account, and login & password to our Apple Credentials. When we mentioned we were not comfortable with sharing this CONFIDENTIAL information, Steve responded with, “Don’t worry about it, you can just change your password later.” THIS COMPANY IS A SCAM. YOU WILL LOSE MONEY. WE REGRET EVER USING THEM. Their slogan should be, “Don’t Worry About It, We Will Just Take Your Money!”.”

Helpful Report

Posted 1 year ago

“Their SEO services were quite beneficial to my company. as previously, My brand wasn't generating enough sales.”

Helpful Report

Posted 1 year ago

“When we began our association with this company it was with a firm called Zesty Branding. Jayden built us a very nice website and was attentive top our needs and desires. Our real troubles began when one of our board members tried to make a donation to our organization through our page and discovered that this wasn’t possible because was in “test mode” and never fully activated. I contacted Jayden only to discover that he had left the company. Steve Phoenix was the person who answered the phone and informed me that in order to make the donation page active we would need to pay an additional $1500— which we did. It was at that point the I was informed that our website wasn’t ADA compliant, and to make it so they would charge us an additional $2500. I told him that I would need to discuss this with the board of the organization as I was not at liberty to do so without their approval. The next day I learned at our website had been disabled and redirected to a page that read “ Website suspended. due to non compliance. Please contact your developer.” Branding Agency Inc. (the new name of the company) took our website hostage to try and force us to pay for their ADA compliance package. We were able to get into the website and take down their wall. Our website in now operational but if one searches for us on Google their noncompliance message appears at the bottom of the search. Initially the agency delivered a nice product but the despicable, manipulative, and mean-spirited business practices make me sorry that we ever did business with this company. They are certainly a firm to be avoided.”

Helpful Report

Posted 1 year ago

“This is not a company buy a group of thieves who came together to reap people off. If you have invested in this, report to BBC rogue trading standard and the police and cyber security will get involve in getting your money”

Helpful Report

Posted 2 years ago

“This company is a scam they don't produce anything I was told they could rebuild my web site on wix and it never happened they refused to give me a refund. I also paid them to upgrade my logo which they never did.”

Helpful Report

Posted 2 years ago

“A complete and absolute scam. Took $2450.00 from us and instead of all our marketing material that we paid for, we got 800 labels and now no communication. It is obvious that all the positive reviews are false/paid for. This relationship was started and based on a lie. This company is not based out of California but India. And there is no such thing as a refund with this company. They power sell to you and then steal your money with no intention of providing the products. I am filing complaints with the International Better Business Bureau and the Federal Consumer Credit Agency along with any other federal agencies I can.”

Helpful Report

Posted 2 years ago

“Working with Branding Agency Inc for 3D animation was a wholesome involvement. They are incredible with scriptwriting to character animation. Everything went smoothly from the start until the completion of the order. I will suggest them to the service owner out there.”

Helpful Report

Posted 2 years ago

“We are presently in talks with Branding Agency Inc for our website development. My partner and I selected this agency for the logo design art, and honestly, it was a superb experience. The work was likable, and so was their service. Thumbs up for them!”

Helpful Report

Posted 2 years ago

“After numerous calls from Jayden, I decide to hire him a month to month due to his convincing attitude as I paid him the first mount, I instructed him to follow my direction as I am looking for a long relationship after 10 days that nothing done he sent me a questioner to fill out to build a backlinks when I submit it, he demands money for 6 month that I will not do, sent me the backlinks with the wrong information, he never provides me with passwords for those backlinks, when I ask him for user and password, I was told to pay for it as a form of blackmail I am not recommending to anybody to use brandingagency to use their services complain will be file by B,B.B as it's posted with out approve it”

Helpful Report

Posted 2 years ago

“I got my visiting cards designed by Branding Agency Inc and I’m satisfied with their service. I will definitely recommend this company to my fellows as my experience was worthwhile.”

Helpful Report

Posted 3 years ago

“The agency produced a 2D animated promotional video for my brand. The video was very engaging, and my friends and employees loved it. I used the video for social media marketing, and it did a great job at gathering website traffic and generating leads. The conversion rate increased by 45% when I used the video in the campaign. I will definitely work with them again. Highly recommended.”

Helpful Report

Posted 3 years ago

“I required a noticeable design for the… I required a noticeable design for the banner of my college campaign. I was tight on budget as funds were limited. Luckily, I stumbled upon a Branding Agency Inc. They offered me a great package. The banner design they provided was attention-grabbing and succeeded in attracting even non-campaigner and the general public. I am elated to have had hired this company. Five-star!!”

Helpful Report

Posted 3 years ago

“Incredible branding services. I enjoy how you came up with relative strategies for my company. I'm pleased with how it turned out. Thank you for your excellent service.”

Helpful Report

Posted 3 years ago

“Excellent branding services. You truly understand how to entice a suitable target group to support a company! Best wishes!”

Helpful Report

Posted 3 years ago

“Incredible branding services. I enjoy how you came up with relative strategies for my company. I'm pleased with how it turned out. Thank you for your excellent service.”

Helpful Report

Posted 3 years ago

“My brand wasn't generating enough sales, so I turned to branding agency inc. for help. Their SEO services were quite beneficial to my company.”

Helpful Report

Posted 3 years ago

“Have not heard from anyone in over two weeks. Bought logo designs in bulk and now they will not even answer the phones.”

Helpful Report

Posted 3 years ago

Branding Agency Inc is rated 4.6 based on 224 reviews