Hi there,
Thank you for your wonderful 5-star review! We are delighted to hear that you had a great experience with our service. Your satisfaction is our top priority, and your kind words really motivate us!
We can not wait to assist you again soon!
Best Wishes,
Agnieszka Jankowska
Customer Service Team
Hi Rovertos,
Thank you for the wonderful 5-star review! We are delighted to hear that our communication and swift delivery met your expectations.
We truly appreciate your kind words and look forward to assisting you again in the future!
Best Wishes,
Agnieszka Jankowska
Customer Service Team
“Wasn't contacted nearer delivery time and date to confirm delivery (lucky was off work the day order arrived) and found delivery cost quite high, other than that order went smoothly, thank you”
Hi there,
Thank you for your thoughtful 4-star review! We appreciate your feedback regarding delivery communication and costs. Since we partner with third-party companies for shipping, delivery rates are determined by them. We apologise for not clearly communicating the delivery date on this occasion and will work to improve in this area.
We are glad to hear that the ordering process was smooth and that your items arrived without any issues.
Your input will help us enhance our services in the future, and we hope to exceed your expectations next time!
Best Wishes,
Agnieszka Jankowska
Customer Service Team
Hi Bob,
Thank you for the amazing 5-star review! We are thrilled to hear that your bricks arrived on time and that our team could assist you. Providing excellent service is our top priority, so it is wonderful to know we succeeded.
We truly appreciate your feedback and look forward to working with you again in the future!
Best Wishes,
Agnieszka Jankowska
Customer Service Team
Hi Colin,
Thank you for the fantastic 5-star review! We are so glad to hear that our office staff and the delivery team were able to assist you effectively. We pride ourselves on being helpful and providing excellent service, so it is great to know we met your expectations.
We appreciate your support and look forward to serving you again soon!
Best Wishes,
Agnieszka Jankowska
Customer Service Team
Hi Catherine,
Thank you for your kind 5-star review! We are so pleased to hear that Sasha was able to assist you effectively. Our team is dedicated to providing the best support, and it is always rewarding to know when we hit the mark.
We look forward to serving you again in the future!
Best Wishes,
Agnieszka Jankowska
Customer Service Team
“Website was accurate regarding type, colour, price and most importantly stock levels held. Staff were really helpful on the phone regarding delivery. Bricks arrived quickly were well packaged and undamaged.”
Hi Dean,
Thank you so much for your wonderful 5-star review! We are delighted to hear that our website met your expectations regarding accuracy and stock levels. It is also great to know our team was helpful over the phone and that your bricks arrived promptly and in perfect condition.
We appreciate your support and look forward to serving you again!
Best Wishes,
Agnieszka Jankowska
Customer Service Team
Hi Keith,
Thank you for your kind 5-star review!
We are thrilled to hear that you found ordering easy and appreciated our communication. It is our aim to provide great service at a great price.
We look forward to assisting you again soon!
Best Wishes,
Agnieszka Jankowska
Customer Service Team
“We purchased 700 bricks, spending just over £1,000, and were also charged a delivery fee of £170. Normally, when spending above a certain limit, delivery should be free. Despite paying over £1,000, we were still charged for delivery. This is quite disappointing.”
Hi Mr. Ethan Erman Bahadir,
Thank you for taking the time to share your feedback with us. We are grateful you chose Brick Wholesale for your recent purchase of 700 bricks, and we truly value your business.
We are sorry to hear that our delivery service did not meet your expectations. To clarify, we work with third-party haulage companies for all deliveries, and they set the charges with no added profit on our end. For your convenience, all delivery charges are listed transparently on our website.
If you have any further questions or if there’s anything we can assist you with, please don’t hesitate to reach out.
Best Wishes,
Agnieszka Jankowska
Customer Service Team
“Very happy with your service your staff went the extra mile to cater for my order and very happy with the bricks supplied and will certainly be using your company for my next building projects”
Hi William,
Thank you for your fantastic 5-star review and for sharing your photo with the work in progress! I am happy to hear that our team went the extra mile for you and that you're pleased with the bricks. We look forward to assisting you with your future building projects!
Kind Regards,
Ketija Svike
Head of Brick Wholesale
Hi Peter,
Thank you for your 5-star review, it means a lot to us. We are very pleased to see you are happy with the service we provide.
Kind Regards,
Ketija Svike
Head of Brick Wholesale
