“As I'm not really in the trade, I wasn't sure who to go to for bricks - but these guys were brilliant, a real pleasure to do business with. The service was quick, and everything went smoothly. I'm not sure I'll be buying many more bricks in the future (one self-build garage is enought for me, thank you) - but if I do, I'll definitely come here again.”
Hi Kevin,
Thank you so much for your fantastic 5-star review! We are delighted to hear that you found our team helpful and that your experience was smooth. It is excellent to know you felt supported throughout the process!
If you ever decide to embark on another building project, we would be more than happy to assist you again.
Best Wishes,
Agnieszka Jankowska
Senior Customer Support Representative
Hi there,
Thank you for your amazing 5-star review! We are so glad to hear that your experience was positive and that our delivery driver was able to assist you. Your satisfaction is our top priority, and we truly appreciate your feedback!
If you need anything in the future, do not hesitate to reach out.
Best Wishes,
Agnieszka Jankowska
Senior Customer Support Representative
Hi Stephen,
Thank you so much for your wonderful 5-star review! We are thrilled to hear that you were pleased with our service in matching your needs and arranging the delivery. It is fantastic to know that everything went smoothly for you!
If there is anything else we can assist you with in the future, please feel free to reach out.
Best Wishes,
Agnieszka Jankowska
Senior Customer Support Representative
Hi Fraser,
Thank you for your outstanding 5-star review! We appreciate your kind words about our communication and timely delivery. It is wonderful to know that you had a positive experience with us!
Should you have any further questions or need assistance in the future, feel free to get in touch anytime!
Best wishes,
Agnieszka Jankowska
Senior Customer Support Representative
Hello,
Thank you for the good feedback on the service, much appreciated.
When it comes to the few broken bricks, we are trying to get to the bottom of it and will be back in touch with you. I understand my customer service team is waiting for a few photos from you, then we can find out whether the bricks were loaded damaged or the damage occurred during the delivery process.
It is always advisable to add up to 10% to the total number of bricks needed, to cover damages and miscalculations, although we will see what we can do to replace or refund a couple of bricks.
Kind Regards,
Ketija Svike
Head of Brick Wholesale
Hi Paul,
Thank you for your fantastic 5-star review! We are so pleased to hear that you experienced excellent communication and prompt delivery. Your satisfaction motivates us to continue providing top-notch service!
If you need anything else or have any questions in the future, please do not hesitate to get in touch!
Best wishes,
Agnieszka Jankowska
Senior Customer Support Representative
“The staff were extremely helpful in providing multiple brick options and ensured the best fit for my needs. They quickly sorted out delivery, making the whole process smooth and efficient.”
Hi there,
Thank you for your amazing 5-star review! We are so glad to hear that our staff were able to assist you with finding the perfect brick options and that the delivery process was handled smoothly. Your kind words about our team truly motivate us to keep offering the best service possible!
If you ever need further assistance or have any questions in the future, please do not hesitate to reach out!
Best wishes,
Agnieszka Jankowska
Senior Customer Support Representative
Hi Jacquie,
Thank you so much for your incredible 5-star review! We are delighted to hear that you had a very efficient experience with us and found our communication to be top-notch. It is fantastic to know that the speedy delivery met your expectations as well!
If you need any assistance or have any questions in the future, please do not hesitate to reach out!
Best wishes,
Agnieszka Jankowska
Senior Customer Support Representative
Hi Natalie,
Thank you so much for your wonderful 5-star review! We are thrilled to hear that you found the process easy, efficient, and appreciated our communication. Your feedback is invaluable to us, and we are here to ensure your future experiences are just as great!
If you have any questions or need assistance at any time, feel free to reach out!
Best wishes,
Agnieszka Jankowska
Senior Customer Support Representative
Hi there,
Thank you so much for your fantastic 5-star review! We are thrilled to hear that your experience with us was easy from start to finish and that our communication regarding delivery met your expectations. We truly appreciate your intent to use us again in the future!
If there is anything else you need or if you have any questions down the line, just let us know!
Best wishes,
Agnieszka Jankowska
Senior Customer Support Representative
“Firstly, a variety of brick designs to choose from which allowed us to select our preferred bricks. Secondly, great customer service from the team, particularly Sasha initially and Demi for post purchase support (so thank you). The price of the bricks are competitive.”
Hi Rejwan,
Thank you for your wonderful 5-star review! We are thrilled to hear that you found a variety of brick designs that suited your preferences. It is fantastic to know that our team, especially Sasha and Demi, provided you with great customer service throughout your experience. We strive to offer competitive prices, so we are glad that it stood out to you as well.
If you need any further assistance or have questions in the future, feel free to reach out!
Best wishes,
Agnieszka Jankowska
Senior Customer Support Representative
Hi Carl,
Thank you for your fantastic 5-star review! We are delighted to hear that you had a great experience with us from start to finish. Your satisfaction is our top priority, and we truly appreciate your willingness to choose us again in the future.
If there's anything else we can assist you with down the road, do not hesitate to get in touch!
Best wishes,
Agnieszka Jankowska
Senior Customer Support Representative
Hi Nicholas,
Thank you for your amazing 5-star review! We are thrilled to hear that our team was able to assist you effectively and that we could accommodate your urgent order. Your kind words about our knowledge and stock mean a lot to us!
If you need anything else in the future, please do not hesitate to reach out.
Best wishes,
Agnieszka Jankowska
Senior Customer Support Representative
Hi there,
Thank you so much for your 4-star review! We are glad to hear that our delivery was prompt and that our delivery driver was able to place the bricks exactly where you wanted them. Your feedback is greatly appreciated!
If there is anything we can do to earn that fifth star next time, we would love to hear your thoughts!
Best wishes,
Agnieszka Jankowska
Senior Customer Support Representative
Hi Ian,
Thank you for your wonderful 5-star review! We’re so glad to hear that you found our service helpful and that the samples arrived quickly to assist you in your decision-making. Your recommendation means the world to us!
If you need any more assistance or have questions in the future, feel free to reach out.
Best wishes,
Agnieszka Jankowska
Senior Customer Support Representative
Hi there,
Thank you so much for your fantastic 5-star review! We’re delighted to hear that you had an excellent experience with our service and communication. Your support means a lot to us!
If you need any further assistance or have questions in the future, please do not hesitate to reach out.
Best wishes,
Agnieszka Jankowska
Senior Customer Support Representative
Hi Michael,
Thank you for your amazing 5-star review! We are thrilled to hear that you found our ordering process easy and that the delivery met your expectations. Your satisfaction with our delivery team really brightens our day!
If you have any further questions or need assistance in the future, please do not hesitate to reach out.
Best wishes,
Agnieszka Jankowska
Senior Customer Support Representative
Hi Philip,
Thank you for your stellar 5-star review! We are delighted to hear that you found our website easy to use and that your delivery was prompt and fairly priced. Your feedback is greatly appreciated!
If you have any other questions or need assistance down the line, do not hesitate to reach out.
Best wishes,
Agnieszka Jankowska
Senior Customer Support Representative
Hi Orhan,
Thank you for your wonderful 5-star review! We are thrilled to hear that you found our bricks to be of high quality and that our service met your expectations. Your feedback is incredibly valuable to us!
If you need anything else or have any questions in the future, feel free to reach out.
Best wishes,
Agnieszka Jankowska
Senior Customer Support Representative
“Recently purchased 3 packs of ibstock cream Ivanhoe stock bricks, great quality & delivery driver was spot on, phoned beforehand & was really helpful offloading the bricks on site in my absence.”
Hi there,
Thank you for your fantastic 5-star review! We are so pleased to hear that you are happy with the quality of the Ibstock cream Ivanhoe stock bricks and that our delivery driver made the experience even better for you. Your kind words truly mean a lot to us!
If you ever need assistance in the future, do not hesitate to reach out.
Best wishes,
Agnieszka Jankowska
Senior Customer Support Representative
