“Avoid please
We all need things from time to time but in my experience do without
The interest rates are pure extortion
Make a late payment and the late payment charge is unreal
Target the poorer of us in society”
“Avoid this company at all costs, bunch of money grabbers with no regard for their customers. After buying a sofa & taking accidental damage cover, I am now left with a sofa half the size & of the poorest quality ever. I have been fighting with this company since July & have now had to resort to the ombudsman & also considering going to press if it saves some other poor soul from wasting their hard earned cash on this sham of a company”
“After paying accidental damage on my sofa, I was told I’d get like for like product, I am now stuck paying for a sofa that’s almost half the size & also the cheapest flimsy thing I have ever seen. I have been fighting with this company since July with no resolution so now I have resorted to the ombudsman. Please do not buy from this company, bunch of money scammers with no regard for customer care. Think my next step will be go to press so I can hopefully stop some other person putting their hard earned money to this compay”
“Avoid this company at all costs. Joke of a company, had taken out accidental damage cover & was told I’d get a like for like product. I am now paying for a sofa that is nowhere near like for like & the quality is shocking. Have been fighting with this company since July & after exhausting all avenues I am now in touch with the ombudsman. Seriously thinking going to press would be a good idea so no one else ends up buying from this joke of a company”
“bought a tv. paying weekly. however my mum was taken ill in north west. I was In London. had to go up there urgently. missed weekly payment asked my husband to call to say to explain. brighthouse would not speak to my husband it had to come from myself. sorry bigger things to think about. payment due on Friday by Monday people were knocking on my door looking for payment and again on the Thursday same week. low and behold the tv we bought died within 2 years and guess what because the tv was no longer under payment and we didn't take a guarantee out. they didn't want to know. brighthouse no thanks. absolutely awful”
“fed up with bright house and there BS i went into lewisham store on 6/11/2019 to buy a cooker the women took my info went threw the crdit check past it then i had to pay £6 as a frist payment i was told id get my cooker tuesday so i had a gas cooker which the hobs was working but no oven or gill.i got rid of the cooker as i was getting a new one i paid a gas company to unstall and take away my cooker. friday i went in the store to make another payment this time £15.99 then monday came i got a call saying i wont be getting my cooker on tuesday as more credit checks need doing. right now i have no cooker in my flat and im also on pip and dwp esa my head is a mess right now as i cannot cook anything and still dont know whats going on about this cooker . why make somebody make payments sign contracts if the credit check isnt done its wrong that ive been treated like this im now left with no cooker in my place yesterday i had to spend money eating takeaway
il have to do the same again for the rest of this week as ive still not heard anything from bright house its made me feel very depressed and i dont know what to do
DONT MAKE PEOPLE SIGN CONTRACTS AND MAKE PAYMENTS IF THE ITEM ISNT COMING OR GETTING THE ITEM”
“East ham branch worst ever....I'm quite disappointed with this company, I went on holiday for one week and when I come I found about 4 cards from brigthouse they had attended my home seeking payment, I called them and made my final payment because was only two weeks left on my agreement I wasn't really worried. I arrived in a Sunday and on the follow Monday I made a phone call and cleared my balance in full so they closed my account this was Monday morning around 9.30am, when was around 11.30am someone from brigthouse house come and knocked my door I was in my room couldn't hear the bell for my surprise they left one of their souvenir card demanding payment, I was surprised I could believe that happened but I kept my cool and ignored that paper as I had made payment in the morning maybe they had no time to update my account, bearing in mind the lady from the call center confirmed that my account was closed and the account was updated.
The follow day Tuesday for my surprise someone from brigthouse knock my door and he said he come to collect the payment I was so upset because this is unbelievable how is that possible he had not received updated in his system. The amount of pressure they put when you don't pay on time is insane and after you close your account they still keep putting pressure on us. Unbelievable unprofessional and outrageous behaviour for a company of this magnitude, if you need someone to run this show please I believe I can do better that those who are in charge, please use common sense.”
“Torquay Branch is a complete waste of time and effort, two members of the staff there and Donna in particular are clueless idiots and mess you around after the agreement and credit check went through and was told that my TV would be delivered on Monday and then being told by Donna that my application for the TV has been cancelled. Hasn't stated a reason and I asked her to explain why and she didn't answer. Was in the shop for nearly 2hrs when I wanted to take finance out on the TV.”
“Constantly ringing multiple times when I told them I would ring when I had finished work but still kept sending msg after msg and ringing I paid as agreed so why all the calls and even had a visit from the store really bad customer service they want to know everything about your financial situation when it hadn't changed was just busy working so couldn't call to make a payment but I did as soon as I was able to but they still harass you it's a joke!!!”
“Brighthouse is a joke with no refund policy only in exceptional circumstances and they decide
what is exceptional there furniture is cheap rubbish made as cheap as possible to make a profit I bought a bed from them with in 10 months it broke they bogged the fit and will not pay me back every penny so far Dont touch unless you want to lose ur money”
“Absolutely Shocking.
We ordered a sofa on the website on the Saturday and requested it to be delivered on a Friday 2 weeks later as this was the only dates they could offer. I received a call from the service centre on the Monday who said that they could make the delivery the coming Friday which was ideal for us. My wife managed to get her last days holiday at short notice for the Friday and we arranged for our old sofa to be taken away Thursday night. By 2pm on the Friday the delivery still hadn't arrived so my wife called the Crawley store to get an ETA. They told her that the delivery has been cancelled and moved to Tuesday the following week. NOBODY HAD CONTACTED US WITH THIS INFORMATION. We contacted the store again and explained that we could not take Tuesday off work and that was not acceptable. To make things worse my wife is registered disabled and she has nowhere to sit down except from a dinning chair until Tuesday. They contacted the service centre and told us that there is nothing that they could do for us as they don't deliver at the weekends. They told me to contact Customer Complaints and they will be able to resolve the matter. I logged the complaint with Customer Complaints and they told me that there is nothing they can do and I need to get the store to arrange something. To be honest I wish I had never ordered the thing now.”
