“Second time in one week and still i cannot get the food i want for breakfast no apologies and I got told that the delivery has not turned up but I was told the same thing last week you seriously need to up your game you cannot treat customers that way please make sure you have at least most things on the breakfast menu thanks”
“Came yesterday 2adults and 2 children, ordered and took our seats. After 20 mins the guy from behind the bar came over to confirm our order and stated he had put the wrong table number on the order and said he would let them know. After another 15 mins the food came the 2 all day breakfasts were absolutely disgusting the sausage was burnt beans and mushrooms stone cold and the plate was swimming in grease. Sent both plates back, the 2 burgers looked like they were slapped together chips were dry and tasteless. The 2 breakfasts came out after the the other meals were finished. No apology this time the food was warm just looked like it had been microwaved the plates were swimming in grease again no apology the kids are a few bits off the breakfast and we left. Will not be ordering off the menu again in a hurry. Very disappointed”
“Booked a table mid week , host Andy was great, drinks arrived one being a tea served with a breakfast side plate and no saucer. Starters arrived after 30 minutes, my husbands soup splashed all over the bowl and a rim around bowl where it had been standing waiting to come out. Cleared starters eventually then waited and waited for close to an hour no main course. Spoke to Andy who was helpful but said would be another 15 to 20 mins, we hadn't got time to wait for work reasons, we booked at 12.30 now 2.10pm and nothing. Given a full refund but not the point it was a birthday lunch. Staff not consistent all over the place, one minute doing table checks and then in a daze stirring the gravy on the carvery, having worked for 20 years in restaurants felt there was no organisation but a free for all with the front of house. Disappointed.”
“Queued for lunch girl went when it was my turn leaving one girl at the bar.
I was then told they hadn’t got what I wanted she gave me an option I then returned to my wife to ask if she wanted the alternative.
Went back to order it waited another ten minutes in the queue and then was told they did have the alternative meal so we gave up and left.I think there needs to be some communication somewhere.
I’m afraid you have lost our custom.”
“Party of 10 went paid for the carvery
People waiting in queue for ages to pay for there meal
Then when we got it vegetables not very hot
Beef to tough to cut when you did manage cut it put it in your mouth it was hard to chew glad we didn't have false teeth turkey was nice”
“I ordered my food to be delivered, two beef diners plus steak pie and chips £40? Only one meal arrived and now nobody is interested? They’ve been paid so they don’t care? They deliver through Just Eat and so they just blame each other? Terrible service and completely ruined our Saturday night.”
“The worst experience yet here. Paid fir a large carvery for my partner and the server would not give her extra meat and that is what you pay extra for. The beef was full of fat. And my meal took over 40 mins to come and was told 20. Had to remind a waiter that I was still waiting and it was not even busy. Absolutely terrible service and cost over 40 pounds. Really disappointed.”
