Brite Decking Reviews

Name: Brite Decking
Address: D3/101 Rookwood Road, Yagoona, New South Wales
Rating: 4.16

4.2 Rating 286 Reviews

79 %

of reviewers recommend Brite Decking

Company Reviews

Metrics

4.2

Based on 286 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 78%
Accurate And Undamaged Orders	Greater than 81%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.3 out of 5

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Excelant Meteria, reasonably priced.Very prompt delivery and prompt response to all queries.”

Helpful Report

Posted 11 months ago

“Brite decking is a superb product. We used the 210mm wide boards for a large rooftop deck. Once the hard work of the subfloor was constructed, the boards clicked together very well. We used a high quality mask and dust extractor when cutting. The only slight issues: about 5% of the boards were bowed. Check the measurements of each one as they vary by up to 15mm. But it’s a top-end product and we were very glad to support an Australian owned and operated business.”

Helpful Report

Posted 11 months ago

“Luv our wrap around veranda It came up lovely Thanks Brite”

Helpful Report

Posted 11 months ago

“Hi it's Ashleigh white here I would like someone to call me please someone that who is in a supervisor's roll that I can speak to about my time talking to a person about my project my number is 0447613174 regards Ashleigh white”

Helpful Report

Posted 1 year ago

“The whole team was awesome to work with. Great prices and great service. I will be a repeat customer for sure.”

Helpful Report

Posted 1 year ago

“what a great place to shop for decking,so helpfull great staff and excellent prices”

Helpful Report

Posted 1 year ago

“Excellent customer service from Paul at the Vic warehouse. Boards were really good quality and easy to work with.”

Brite Decking 5 star review on 8th May 2024

Helpful Report

Posted 1 year ago

“Purchase on two separate occasions and everytime something went wrong. Felt like I was dealing with the most unprofessional company. The sales manager Steve needs a lesson in how to be a professional manager. 0 care factor!! Too long to go through all the issues and delays and screwing around he cause me. Would never return or use again!”

Helpful Report

Posted 1 year ago

“Staff were pleasant and efficient to work with. Scheduled delivery was on time and the product was great to work with. My small deck looks great. Thanks guys.”

Helpful Report

Posted 1 year ago

“We dealt with Taj, and he was very helpful. He helped with pricing and when we decided to use Brite decking we were able to order and have the decking delivered the next day. The decking is now complete and it looks amazing. I have had so many compliments.”

Helpful Report

Posted 1 year ago

“The boards were easy to fix, fixings were generous with plenty left after the job. Caution though, Joists crack if you don't pre-drill before putting in a screw.”

Helpful Report

Posted 1 year ago

“The Brite Decking QLD Sales Team have been quick to respond, lovely to deal with and more than helpful with extra information and tips on building our deck. The product looks amazing now that our deck is built and we are very happy with the end result. The boards feel just like wood under foot and it's a huge plus to know that our hard work won't deteriorate over time.”

Helpful Report

Posted 1 year ago

“Thanks for all of services from Brite Team for my project. The HD Pro decking is really a good choice for my garden. The Spotted Gum looks natural and vivid.”

Helpful Report

Posted 1 year ago

“Customer service over the phone was great until I paid for my order ($8k+) and then it all went downhill. Promised delivery the following week and then could not get in contact with anyone. Delivery was promised the week after that and again no communication from the company and no delivery. Had to have my wife call on a different number and was able to speak to someone else who said they would chase it up. Another week an I finally get a call to say they are sorry but can’t find a transport company to drive interstate to deliver even though I had already been told they were on the way and had paid $450 for the transport. We then suggested a company in our hometown which worked out and they were able to pick up the following week. Finally received my order to find Brite Deck had supplied all the wrong fixing hardware which was not compatible with my boards. I was told to keep it all and they promised to send new hardware in over night airmail to me. 4 days later I had to drive 2.5hrs round trip to pick the order up from the depot in Adelaide as Brite deck sent them through road freight not airmail as promised and the company would not deliver to my house as it was too far from the depot. It finally got my fixing with 1.5days left to lay my entire deck before we had over 30 people coming round for my sons first birthday. I finished the deck 1 hour before people arrived and had to take 2 days off work as annual leave to get it done working 14hours both days. After receiving a phone call from the owner of the company I got an apology and a refund for the delivery promised it would be sorted within the week. The week passed i had to call again and chase it up as well as asking for a refund on the $250 worth of stainless fixings I paid for which were useless to me. Finally received the refund a couple of days after that.”

Helpful Report

Posted 1 year ago

“Hi Bob, As promised, please see my review for your reference😊 I would highly recommend Bob from Aphaplusbuild, his work is perfect in craftsmanship and he is a licensed builder from architecture background. I got Bob to install composite decking (front & backyard), and the cladding panel at my front entrance. He listened well to my conversation and then brought my ideas to life in an architectural drawing. He is great attention to detail and kept me updated at every stage. Furthermore, he is very helpful and even does some little odd jobs for me. It’s truly worth paying more for the jobs, both there decking and cladding are top quality! Will definitely get him back to do my future job. Cheers, Abby”

Helpful Report

Posted 1 year ago

“My customer experience with Brite Decking was outstanding. They provided me with a high-quality product at a fair price and delivered it on time. Rocky was incredible, he guided me from the beginning in selecting the deck colour and supported me throughout the installation process. He also worked with the installer to resolve any issues that came up during the installation. When they realized that some clips were missing from the delivery, they immediately sent them the next day at no extra charge. This was a blessing for us because the installer needed them the next day. They also followed up after the installation to make sure I was happy with the service. I highly recommend Brite Decking to anyone. Thank you Brite and team for your assistance. The Deck has enhanced the appearance of our property.”

Helpful Report

Posted 1 year ago

“Very helpful”

Helpful Report

Posted 1 year ago

“Communication when deciding on the product was excellent as was communication around delivery, costing etc. I am extremely happy with the decking, it looks and feels amazing around my pool.”

Helpful Report

Posted 1 year ago

“Delivery delays and side deals with the contractor without my consent. A bit disappointed.”

Helpful Report

Posted 1 year ago

“Easy to deal with. Quality product. Good price.”

Helpful Report

Posted 1 year ago

Brite Decking is rated 4.2 based on 286 reviews