Brite Decking Reviews

Name: Brite Decking
Address: D3/101 Rookwood Road, Yagoona, New South Wales
Rating: 4.19

4.2 Rating 294 Reviews

80 %

of reviewers recommend Brite Decking

Company Reviews

Metrics

4.2

Based on 294 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 80%
Accurate And Undamaged Orders	Greater than 82%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.3 out of 5

Brite Decking 5 star review on 22nd April 2025

Brite Decking 5 star review on 28th November 2024

Dan Bojko

Brite Decking 5 star review on 24th November 2024

Coby Petersen

Brite Decking 5 star review on 29th August 2024

Marica 0423433218 Calleja

Brite Decking 5 star review on 26th August 2024

Anonymous

Anonymous // 01/01/2019

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“Thanks for all of services from Brite Team for my project. The HD Pro decking is really a good choice for my garden. The Spotted Gum looks natural and vivid.”

Helpful Report

Posted 1 year ago

“Customer service over the phone was great until I paid for my order ($8k+) and then it all went downhill. Promised delivery the following week and then could not get in contact with anyone. Delivery was promised the week after that and again no communication from the company and no delivery. Had to have my wife call on a different number and was able to speak to someone else who said they would chase it up. Another week an I finally get a call to say they are sorry but can’t find a transport company to drive interstate to deliver even though I had already been told they were on the way and had paid $450 for the transport. We then suggested a company in our hometown which worked out and they were able to pick up the following week. Finally received my order to find Brite Deck had supplied all the wrong fixing hardware which was not compatible with my boards. I was told to keep it all and they promised to send new hardware in over night airmail to me. 4 days later I had to drive 2.5hrs round trip to pick the order up from the depot in Adelaide as Brite deck sent them through road freight not airmail as promised and the company would not deliver to my house as it was too far from the depot. It finally got my fixing with 1.5days left to lay my entire deck before we had over 30 people coming round for my sons first birthday. I finished the deck 1 hour before people arrived and had to take 2 days off work as annual leave to get it done working 14hours both days. After receiving a phone call from the owner of the company I got an apology and a refund for the delivery promised it would be sorted within the week. The week passed i had to call again and chase it up as well as asking for a refund on the $250 worth of stainless fixings I paid for which were useless to me. Finally received the refund a couple of days after that.”

Helpful Report

Posted 1 year ago

“Hi Bob, As promised, please see my review for your reference😊 I would highly recommend Bob from Aphaplusbuild, his work is perfect in craftsmanship and he is a licensed builder from architecture background. I got Bob to install composite decking (front & backyard), and the cladding panel at my front entrance. He listened well to my conversation and then brought my ideas to life in an architectural drawing. He is great attention to detail and kept me updated at every stage. Furthermore, he is very helpful and even does some little odd jobs for me. It’s truly worth paying more for the jobs, both there decking and cladding are top quality! Will definitely get him back to do my future job. Cheers, Abby”

Helpful Report

Posted 1 year ago

“My customer experience with Brite Decking was outstanding. They provided me with a high-quality product at a fair price and delivered it on time. Rocky was incredible, he guided me from the beginning in selecting the deck colour and supported me throughout the installation process. He also worked with the installer to resolve any issues that came up during the installation. When they realized that some clips were missing from the delivery, they immediately sent them the next day at no extra charge. This was a blessing for us because the installer needed them the next day. They also followed up after the installation to make sure I was happy with the service. I highly recommend Brite Decking to anyone. Thank you Brite and team for your assistance. The Deck has enhanced the appearance of our property.”

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Posted 1 year ago

“Very helpful”

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Posted 1 year ago

“Communication when deciding on the product was excellent as was communication around delivery, costing etc. I am extremely happy with the decking, it looks and feels amazing around my pool.”

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Posted 1 year ago

“Delivery delays and side deals with the contractor without my consent. A bit disappointed.”

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Posted 1 year ago

“Easy to deal with. Quality product. Good price.”

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Posted 1 year ago

“Great product at an affordable price. It has added value to our house by enhancing to our outdoor pergola area. The product is easy to clean , much more practical than my previous pavers. My only complaint is a 5 meter wooden pallet left in my driveway with nails protruding. It was explained to me that it’s the customers expense to have it removed. I would have thought that Brite decking would have taken it and used it for future deliveries”

Helpful Report

Posted 1 year ago

“I am super hoping we don't have to order more decking than they supplied us as their estimate is far less than mine because it was an absolute maximum stress to get the items delivered to us that had been fully paid for in advance. We were told they could be delivered in 3 days but as I was in no hurry I said just deliver in two weeks is fine but it took 6 weeks and at least 12 calls & me losing my patience to get it delivered in the end. Even when it was delivered the truck driver wouldn’t unload it as he wanted to be paid first which was already done through Brite Deck. I was told at first we hadn’t paid a deposit so the order was even started which was not true, then they had not allocated enough decking to our order so they didn’t have enough, when it got delivered the first time there was no way to get it of the truck on site so they took it back as I she my wife was not capable of lifting the weight of the boards & the truck driver wouldn’t either. Lets hope the product is better than their extremely poor service & I am hoping I don’t have to order anymore & go through this all again. My advice is try elsewhere.”

Helpful Report

Posted 1 year ago

“Excellent service and very good options on products with products to fit clients budgets.”

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Posted 1 year ago

“My only criticism is that the facia's are too narrow and leave a noticable gap”

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Posted 1 year ago

“Decking looks great. Delivery was well organised.”

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Posted 1 year ago

“I was supplied with insufficient fixings for the number of boards I purchased, so I had to buy more from Bunnings. I raised this but didn't receive a response.”

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Posted 1 year ago

“Good service, response from sales to delivery. Decking is easy to lay and fix. No quality problems.”

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Posted 1 year ago

“Still have not received material”

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Posted 1 year ago

“Not on Christmas day. Thanks”

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Posted 1 year ago

“The Staff were very helpful with organising my decking and keeping me informed on the delivery.”

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Posted 1 year ago

“We are loving the new decking. Friends are about to build a new deck and after seeing ours have asked us for the what we used”

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Posted 1 year ago

“Love the product and have referred to family and friends”

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Posted 1 year ago

Brite Decking is rated 4.2 based on 294 reviews