British Airways Reviews

1.7 Rating 297 Reviews

16 %

of reviewers recommend British Airways

Company Reviews

Questions

Metrics

1.7

Based on 297 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
On-time Delivery	Greater than 7%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Over A Week
Customer Service	1.4 out of 5
Avg Email Response Time	29 minutes
Returns & Refunds
Refunds Process	Difficult

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Delivery

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Helpful Report

Asked by Izak seekoei/fanie nickname (1 month ago)

Good morning sir/mam did brittish airways deliver a parcel from Evelyn Kingsley to Abuja in Nigeria it was on the 24 of October 2024

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Asked by Izak seekoei/fanie nickname (1 month ago)

Evelyn Kingsley send a parcel with brittish airways it's in Abuja Nigeria at a customer office so I'm not sure because I've asked them is that not scam then who ever deleted me from what's up but i reply still no response

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Asked by Izak seekoei/nickname is fanie that how she knows me as fanie (1 month ago)

If i may ask is my parcel still there

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Asked by Izak seekoei (1 month ago)

I would like to write a review to British Airways as a recent customer

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Asked by Andrena weddell (3 years ago)