British Airways Reviews

1.8 Rating 258 Reviews

18 %

of reviewers recommend British Airways

Company Reviews

Questions

Metrics

1.8

Based on 258 reviews


Shipping & Delivery
Delivery Methods	Own Driver, Courier
On-time Delivery	Greater than 9%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Over A Week
Customer Service	1.5 out of 5
Avg Email Response Time	29 minutes
Returns & Refunds
Refunds Process	Difficult

Popular Questions:

Delivery

How does British Airways deliver? Does British Airways deliver on time?

Returns

Customer Service

How can I contact British Airways? How quickly does British Airways resolve customer queries?

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Phone:

ph:+44-844-4930750

How quickly does British Airways resolve customer queries?

Helpful Report

(4 weeks ago)

Greater than 59% of reviewers feedback is British Airways takes over a week to resolve customer queries.

Helpful Report

(4 weeks ago)

76.32%

Industry Average

“ First class service, great food and good flights and landings. We were met by BA staff when we got off our first flight and shown to the location for boarding our mext flight. Can't fault them on anything and will be my first choice in future ”

- Lynn

“ fast and efficient service, website easy to follow ”

- Dave Hayward

“ very good phone app, easy to use and understand quick email response perfect costumer service flights never late ”

- Anonymous

British Airways Reviews

Customer Service - Good